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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
610 Reviews

610 Reviews of Capistrano Volkswagen - Service Center

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February 15, 2021

Very communicative. Great customer service and speedy service even when adding work at the last minute. In and out with no issues and will definitely come back again. More

by JGRAY15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Capistrano Volkswagen responded

Thanks for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

February 15, 2021

Amazing service. The technician video was fantastic. Looking forward to speaking with Miles to thank him for a great job with his dealership. Great Job A to Z! More

by Vaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Brandon
Feb 16, 2021 -

Capistrano Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

February 12, 2021

In spite of living 2 miles from anonther VW dealer I still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. More

by sprbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 12, 2021 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We truly appreciate your loyal business. We look forward to sharing your compliments with Fred, and please don't hesitate to let us know if we can be of further assistance. Kate

February 12, 2021

Easy to set up appointment online. Love the tech video. The Advisor was very professional and responsive.The place was clean. Like the Lift option to drop off the car. More

by ED M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Feb 12, 2021 -

Capistrano Volkswagen responded

Hello, Ed! Thank you for your business and taking the time to write this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

February 11, 2021

Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More

by roberta4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Feb 11, 2021 -

Capistrano Volkswagen responded

Roberta, Thank you so much for your excellent review! We are so glad that Fred, Norm, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 10, 2021

I always have great service everytime I come here. The work they do in my car is always exceptional. I will continue to come back. Great staff and service. More

by jsmen81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Feb 11, 2021 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

February 09, 2021

A great service experience very professional service department staff overall visit experience was good from arriving for check in service updates and final pick up highly recommended More

by kfryer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brad and our service team met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 09, 2021

Another great experience at Capo Vw. Brad in the service department never disappoints. They are always friendly and take care of our needs. I will continue to support them. More

by KIRBYSELLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Alderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Capistrano Volkswagen responded

Kirby, We are very happy to have provided you with such a positive experience service working with Brad! We sincerely value your business and look forward to your next visit. Kate

February 06, 2021

For years our family has and will continue to purchase and service our VW cars at Capistrano Volkswagon. We do this because our family trusts them to continuously provide professional, friendly, efficient More

by TERRILUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Alderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Feb 07, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a consistently great experience, and we look forward to assisting you with any future automotive needs! Kate

February 05, 2021

Oil change was too expensive compared to other VW dealers. Representative that helped me didn’t explain service provided or work performed. No sense of customer service or willing to help. I felt lik More

by MN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall.
Feb 22, 2021 -

Capistrano Volkswagen responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly at customerservice@capovwmazda.com. Thank you. Kate

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