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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
610 Reviews

610 Reviews of Capistrano Volkswagen - Service Center

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January 16, 2021

Great costumer service, quick responses to my questions and my car gets done really fast. They are awesome at making sure everything is taking care of before the estimated time. More

by IXTACUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 18, 2021 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and Fred and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

January 14, 2021

Dealing with Capo is always enjoyable. The service as well as sales departments meet all my expectations. Keep the good work up. Your always helpful. More

by ursrd9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

January 13, 2021

Always great service @ Capo VW, and Fred is the best. After buying and servicing my first VW @ Capo, I will always bring my VWs here !!!!! More

by PUNKEROWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 13, 2021 -

Capistrano Volkswagen responded

Owen, We are very happy to hear Fred provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

January 12, 2021

I have been leasing for 3 years my first VW Love it they treat me Great here and I will lease another VW Love my car and Dealer !!! More

by pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack
Jan 12, 2021 -

Capistrano Volkswagen responded

Pamela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

January 11, 2021

Have been taking our CC to CapoVW since we bought it. Estimate for work was right on, and on time. We appreciate the prompt attention and followup. Thanks Brad! More

by ICEVOLCANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad. We're glad to hear we delivered such a great experience! We appreciate your business! Kate

January 06, 2021

Thought for the work done it could have been completed for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice More

by Safetygal1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure, Arlen Mack, Fred Evans
Jan 07, 2021 -

Capistrano Volkswagen responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message at customerservice@capovwmazda.com so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Kate

December 31, 2020

This dealership is fantastic. Arlen Mack is a top rate Service Advisor. He took the time to investigate all of the concerns I had with my vehicle and kept me up to date on the progress of diagnosis. More

by HAYDON.STEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jan 02, 2021 -

Capistrano Volkswagen responded

Steve, Thanks for sharing your thoughts about your experience working with Arlen here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

December 31, 2020

Excellent dealership experience per usual. Prompt knowledgeable staff. Comfortable waiting area, easy to work remotely from their location. Service pricing on select items has crept up recently. E More

by GRUVENATOR
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 02, 2021 -

Capistrano Volkswagen responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

December 29, 2020

very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back More

by dgale3800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Dec 29, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

December 29, 2020

Great professional service. I went in for a 40k service fir my Atlas. The guys quickly took my car in, worked on a major service and had it back to me within a couple of hours. Great communication through More

by JASMINA.REALESTATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Capistrano Volkswagen responded

Jasmina, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

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