Capital Chevrolet

Great help and attention to detail from Sam Ward. The guy is 10/10 and we appreciate him taking care of us The guy is 10/10 and we appreciate him taking care of us More

Thank you for your response, but I must respectfully clarify several important points that were overlooked or misrepresented. First, the only reason the $225 charge was adjusted is because I spoke up a clarify several important points that were overlooked or misrepresented. First, the only reason the $225 charge was adjusted is because I spoke up and questioned the pricing. There was no proactive transparency or explanation offered—only silence until I pressed the issue. I clearly stated that I did not authorize any additional work beyond the oil change and that I would return to pick up my vehicle. Despite this, the services were performed anyway, directly against my explicit instructions. This is unacceptable and raises serious concerns about your business practices. You stated that supporting documentation was provided, but the intake photos were incomplete—they only showed a portion of the front driver side wheel and window. The photos failed to include any images of the rear driver side wheel (where the caps are now missing) or the bottom of the front driver side door and running board, where new damage was discovered after service. The video sent was a low-quality recording of a video, not clear surveillance footage, and it offered no definitive insight. You also failed to address the fact that I explicitly told your advisor not to perform the services, yet they were done anyway. At that point, I felt forced to pay for services I did not authorize just to avoid further conflict and inconvenience. That is not resolution—that is coercion. The tire rotation was done poorly, leading to noticeable shaking at highway speeds, and I had to seek assistance elsewhere to correct it. I also now have to replace missing wheel caps, which were present before my visit and are now on backorder—causing further unnecessary cost and frustration. This experience has been extremely disappointing, from the lack of transparency and consent to the poor quality of service and follow-up. I expected more from a dealership and its management team. I’ll be sharing my experience publicly so others can make an informed decision about where to take their vehicles for service. -Sheena >>>A snippet of my initial review & Capital Chevrolet response: due to not being able to reply: I am writing to formally express my dissatisfaction with the service I received at Capital Chevrolet. This experience has been one of the worst I’ve had when dealing with a service center, particularly as a woman navigating the often frustrating issues of unclear pricing and lack of transparency. I scheduled an appointment for a routine oil change, which, according to my coupon, included a complimentary tire rotation. An hour after dropping off my vehicle—a 2019 Buick Envision—I received a call from the service advisor, Astrid Ramirez-Lopez. She informed me of additional services, including an oil filter and air filter, totaling nearly $160. When I asked for the total cost of the oil change, I was told it would be approximately $225. I was shocked. Even with inflation and dealership pricing in mind, this quote was excessive. In my opinion, anything over $150 for a standard oil change is price gouging—especially on a non-luxury vehicle. Capital Chevrolet (Owner) 5 hours ago Hi Sheena, Thank you for taking the time to provide your feedback. We understand how important clear communication and proper vehicle care are, and we appreciate the opportunity to address your concerns. As discussed with our management team, your bill was adjusted, and supporting documentation—including intake photos and video—was provided to clarify the condition of your vehicle upon arrival. We strive to ensure all services are performed accurately and professionally, and we’re glad we could provide clarification and support regarding your experience. We value your business and hope to continue serving you in the future. More

Wouldn’t give me an out the door quote unless I drove into the dealership which was over a hour away. Ira seemed to be bothered to have to provide a quote. Very rude sounding. Wanted me to give him my ot into the dealership which was over a hour away. Ira seemed to be bothered to have to provide a quote. Very rude sounding. Wanted me to give him my other quotes so he could “ see” what he could do. More

DO NOT HAVE ELYSIA AS YOUR ADVISOR I brought my car here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise me by end of business that my car would be staying there through the weekend. She also neglected to let me know that their Saturday team is not able to provide updates and that I would have to wait until Monday for an update. To me this is unacceptable as every other car service at any other shop I’ve had they are very great with communication and if your car is going to be staying over the weekend, by end of business day, you were provided adequate updates for service. There was also misunderstanding and miscommunication around taxes and fees applied leading and me being surprised at $63 additional fee. Upon bringing this to Elysia’s attention, I was met with non-accountability and passive aggressiveness and asking to speak with her manager. Her manager showcased the same lack of accountability and understanding, and on my way out, I was treated to more of Elysia’s passive aggressive tones. I found the whole process unprofessional, and will never bring my car here again . If you don’t know how to communicate with people properly and professionally and are not trained to be with the public I beg of you please find other work! More

AVOID THIS DEALERSHIP IF YOU VALUE YOUR MONEY ! !! They will scam you every possible chance given in the service dept. !! They will scam you every possible chance given in the service dept. More

I am incredibly disappointed with the service I received from the service department. My husband and I dropped off our brand-new 2025 Chevrolet Equinox for a scheduled 8:00 AM appointment to address serious from the service department. My husband and I dropped off our brand-new 2025 Chevrolet Equinox for a scheduled 8:00 AM appointment to address serious issues, including shaking at speeds over 60 mph and alignment problems. We’d had the vehicle for less than two weeks at the time, so we expected prompt and professional service. We specifically asked our advisor to keep us updated, but no one reached out to either of us the entire day. I finally called around 4:30 PM, only to be given the runaround. I was transferred multiple times and sent to voicemail repeatedly. This lack of communication and accountability is unacceptable, especially for a brand-new vehicle and at a dealership we trusted. The dealership’s service department kept the car for an additional day and performed an alignment. They claimed the alignment fixed the problem and even noted in their service report that the issue was resolved after a test drive. However, when we reviewed the paperwork, we noticed that the mileage in and out was exactly the same. When questioned later, they admitted that no one had driven the vehicle, contradicting the service report. How could the dealership’s service department fail to identify such a basic issue with their own vehicle? This blatant lack of transparency and accountability is beyond frustrating and completely unacceptable. When we picked the vehicle back up and noticed it was still shaking, we brought it right back. The Sales Manager, James Russo, gave us a loaner vehicle and assured us he would personally make sure the issue was handled. Despite this, they kept our vehicle for an entire week, and during that time, no one called to update us. I had to reach out myself, and they finally told me the car was ready. However, when I picked it up again, the shaking issue was still unresolved. Frustrated, we took the car to Firestone to have them diagnose the issue. It took them less than an hour to determine that the problem was due to two bad tires—an issue that Capital Chevrolet’s service department failed to identify despite having the vehicle in their possession for over a week with no real solution. How is it that another company was able to identify the issue so quickly, while Capital Chevrolet’s service department completely failed to do so? Now, it’s time for me to make my first payment on a vehicle I haven’t even had for a full week since purchasing it. This entire experience has left a sour taste in my mouth and completely shattered my trust in this dealership. After dealing with the service department, I will NEVER buy another vehicle from this dealership, nor will I refer anyone to come here. Clear communication, basic accountability, and proper diagnosis of a vehicle’s issues should be standard practice, and yet, none of these expectations were met. It’s disappointing because my initial experience with the sales department was phenomenal. On 11/14/24, I decided to trade in my 2024 Honda HR-V and purchased the Chevrolet Equinox. Both Frankie Reyes and Finance Manager Will Perry provided excellent service, making the process smooth, stress-free, and enjoyable. Frankie went above and beyond to make the process seamless, while Will Perry ensured we felt supported and valued throughout the entire transaction. Their professionalism and dedication to exceptional service left me feeling confident and reassured in my decision. Unfortunately, the service department’s complete lack of communication, transparency, and failure to resolve such a critical issue has erased any positive feelings I once had about this dealership. I hope this feedback encourages serious improvements, but as of now, I cannot recommend this dealership to anyone. More