Capital Chevrolet

Purchased a classic 1973 Corvette. Although I understand the car was “as is” we made sure the dealer had the brakes checked out for safety. Both the salesman and manager assured us the brakes were checked o the car was “as is” we made sure the dealer had the brakes checked out for safety. Both the salesman and manager assured us the brakes were checked out and were good. Turns out both front and rear brakes were crystallized needing full replacement. Besides being costly this was dangerous. I am disappointed at the lack of honesty at the dealership. Also I paid full asking price for the car without haggling. Not good. More

Hidden costs and misrepresented discounts to get you in door The accessories that were supposedly added after delivery of the vehicle to the lot were not represented on the window sticker online or in person. I The accessories that were supposedly added after delivery of the vehicle to the lot were not represented on the window sticker online or in person. I sat down for the first round of negotiating to find that the price before all of the typical other charges is about 10% higher than I expected. I knew this deal wasn't going to work right off the bat as I was faced with negotiating these costs down to just breaking even on the sticker price. There are also a lot of advertised discounts, some I was aware I would not quality for. As for the rebates I was told sevveral times I would qualify for, they were just compensated for on their end by dipping into some of the other discounts. Basically, what I was presented with online was a discounted amount of about $2500 ("dealer discount"). When I went in knowing that I would qualify for a GM discount for teachers, they told me it was going to amount to about $1400 off. Great, right? Ya, no. When he came out with the offer, it basically replaced the dealer discount of $2500. So, I literally would have saved $1100 by NOT letting them know that I was a teacher. Pretty awesome. This was a 'new' vehicle with 5000 miles on it, also. When I asked what the savings would be for a 'new' vehicle with almost half a year of miles on it, he pointed to the dealer discount on the website that he pulled up with the advertised price and 'savings.' He actually pointed to the $2500 dealer discount that I was literally told moments earlier would actually be $1100 less because I made the mistake of spilling the beans about me being a teacher. I asked, "That amount is your percieved diminishd value based on the use and mileage of the car as a demo?" His response was, "That's what we've discounted the car." I asked, "So, that's what you feel the depreciation of the car would be?" He responded, "This is our discount on the vehicle." That told me enough and I implimented my exit strategy after apologizing to my salesperson, Ben, who was great through the experience and had done what he could to earn my business. I also told him that I basically thought the whole representation of the rebates, discounts, and initial cost of the vehicle as it was presented on the lot was really shady. More

This place sucks!! I wouldn't buy another car from this dealership if it was the last place on Earth to get one. I had a positive experience with a purchase about 6 mon I wouldn't buy another car from this dealership if it was the last place on Earth to get one. I had a positive experience with a purchase about 6 months ago of a used car from them. So, then I needed another car, I returned to Capital in July. The one that was listed was in Greensboro. I was told it could be transferred to Raleigh the next day. Now, short story. I drove the car down the road about a MILE and noticed the strong pull to the right as did the previous customer on their car. I returned immediately...thought it was alignment. The tech didn't work on Saturdays, so I was told to bring it back, which I did. They did the alignment, but said it didn't need it. They didn't even look to see what the problem COULD be. The salesman Chas refused to drive it. I could have had a wreck with it because I took it to another dealer and they easily told me what the problem was. I could have written the whole review submitted by the previous customer, because the exact same thing happened to me I know the car was used...an older model, but it had only 82,700 miles on it. Now the paint is chipping off of it. Yes, it was "as is". But, I thought that these problems would have been pointed out to me presale, or at least, taken care of immediately, no questions asked. I paid cash!! I do love the car otherwise. Now, I have to shell out more money that I don't have to fix these problems. Hope everyone reads this including Capital Chev!! More

Terrible! I had originally left a positive review after purchasing a car from Capital Chevrolet because they offered to send me a gift card if I done so, guess I had originally left a positive review after purchasing a car from Capital Chevrolet because they offered to send me a gift card if I done so, guess they are desperate to turn their bad reputation around based on the other reviews I’ve read. It has been less than 2 weeks since we purchased our car from Graham and Justin. During our test drive Graham had us go on some back roads where the speed limit was no more than 55 mph. We were sold on the car and proceeded with the purchase. On the way home we were on the highway and noticed the car had a shake and pull on the steering when we hit 60-70 mph. Assuming it was just a simple realignment needed we made an appointment with a local mechanic. They informed us that the car needed $1k worth of repairs as the front struts were bad and the swaybar links needed replaced. We immediately called Graham at the dealership regarding what they would do to make it right since they clearly sold us a car with mechanical problems. After going back and forth with him and attempting to speak with his manager they continued to not want to help us, because we didn’t purchase their expensive extended warranty and the car “passed” a state inspection. They have lost us as a future customer and we will be sure to let everyone know to stay clear of them when looking to purchase a new OR used car. More

Service rip off Brought my brothers corvette in for service twice for service work relating to the fuel system spent a total of 3500 on parts and labor. They kept the Brought my brothers corvette in for service twice for service work relating to the fuel system spent a total of 3500 on parts and labor. They kept the car a week and still couldn’t figure it out. The car is inoperable and is currently sitting in the garage. I sent a email to the dealership complaining and was told I would be hearing back from someone over a month ago and still no word. My brother is disabled and can’t afford to spend any more money on it right...please don’t take your car there for repairs , More

Customer service I've never had a more positive experience buying a car. I had been shopping for a while but didn't feel important at the other places. I worked with I've never had a more positive experience buying a car. I had been shopping for a while but didn't feel important at the other places. I worked with Darold Brown and he went above and beyond to make sure I was happy and that I was getting what I wanted. He was extremely patient with me and for that I will never buy from anyone else!! Thank you Darold for such an easy and stress free experience. More

Don't use their online quotes 1st thing Gabe is awesome. However Darell and Ruben are the worst and I would never use this place for purchasing anything. First off they have a webs 1st thing Gabe is awesome. However Darell and Ruben are the worst and I would never use this place for purchasing anything. First off they have a website that says get your best price quote for a vehicle but did not honor my quote. I believe it may be because I don't have Tier 1 credit. I was told after the second time of being asked to come in that no bank wants to touch me. Now you come in they take a questionnaire that asks you what you are willing to pay monthly and your financial etc. However the way I was treated I felt like a low class citizen. I refused to put money down because this is not my first time at the rodeo they try to get money in hand to line their pocket on top of their commission. Plus I felt as if my vehicle trade and my Gm supplier discount would assist me with my purchase of a Chevy Spark or a reliable vehicle good on gas that would be in my price range. However the deals I was presented were more than I wanted to pay and I was talked to in a way that when you are a customer and you are trying to assist them you shouldn't be abandoned to make other deals or take personal phone calls when doing business. This allowed me to know that I will never come here ever again. Now if you have Tier 1 credit or have thousands of dollars to put down then these guys are for you. More

I bought a 2018 Traverse Premier. It is awesome! Bought a 2018 traverse premier. We bought it from Anthony Russo! I would recommend to everyone. Please ask for him: ) Super nice guy, not just a sale Bought a 2018 traverse premier. We bought it from Anthony Russo! I would recommend to everyone. Please ask for him: ) Super nice guy, not just a salesman Nice place, nice people 😁😁they get the highest of ratings from us. Sincerely, Beverly and Billy Arrington: )) More