Capital Ford of Charlotte

I came by Saturday and spoke with Shonte, she was absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options t absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options to look over and think on. I will be back there soon to see her! More

Bad experience purchasing a 2021 motorhome from them. Represented as in good condition. Traveled from PA, and purchased only to discover undisclosed damage after I got it home. Slide mechanism broken and Represented as in good condition. Traveled from PA, and purchased only to discover undisclosed damage after I got it home. Slide mechanism broken and required a complete removal and rebuild. Folding sofa frame completely destroyed, requiring rebuild. Check engine light on due to the fact that the catalytic converter had been replaced with an incorrect aftermarket part. They said they'd arrange to have it fixed at my local Ford dealer. Two weeks so far and no word. We'll see. Arriving around 5:30PM, they refused to honor my certified check, and wanted to make me stay the night so they could verify in the morning, since the bank was closed. Fortunately was able to call my bank manager at home after hours and get the check verified. Bless her heart for accommodating them. They invoiced $4,247 for PA sales tax, the entire amount of which I paid with the certified check. Then they said they couldn't collect PA sales tax and said they would refund the tax paid by sending me a check, and I could pay it locally. Two weeks later I get the title and other documents in the mail, with an invoice showing no tax was paid, and no mention of the total I paid, or a refund due. I called them, and they say they're going to send out a check. We'll see. When we finally got the paperwork done and got ready to depart, discovered the service department set the tire pressure at 50psi instead of 80 psi, and the tire pressure alarms were going off. Unfortunately, the service dept had gone home, and we couldn't get the air we needed. A passing tow truck driver got us enough to get me to a truck stop where I could get them filled properly. On a positive note, Jayden, my salesperson was helpful in picking us up at the airport, and stayed till past 9pm trying to help us with the tire fill fiasco. His ability to help was limited by a service department that is "at odds" with the sales department, and who was unwilling to help him find the switch for turning on the shop's air compressor, which had been shut down for the night. Was disappointed that either he didn't know about the damaged slide and sofa, or didn't tell us about it. We'll see if they make it right. I texted Jayden with pictures, but received no reply as of yet. The service department gets a thumbs down for not standing behind their salespeople as well as for not inflating the tires correctly to 80 psi as is clearly stated on the sidewall of the tire. No way I should have had to worry about tire pressure when purchasing a nearly new 70K vehicle from a FORD dealer!!! That's less competence than most private parties have! The finance department gets a thumbs down for not exercising trust with my cashiers check, and delaying the transaction. Experiencing a case of fraud from one individual doesn't mean most individuals are fraudulent. And a second thumbs down for not promptly refunding my 4K of sales taxes after mistakenly invoicing me for them. Hopefully they make it right. More

The customer service was amazing. Stephan and the rest of the team made buying my car so easy. I recommend them to anyone in the market. Even days after my purchase, they still call Stephan and the rest of the team made buying my car so easy. I recommend them to anyone in the market. Even days after my purchase, they still call to make sure everything is going smooth. More

Best Experience ever from saleperson Bandon Brown. He made a dream come true purchasing my Mustang GT, the car I wanted since I was 18 years old. Very knowledgeable and personal person which made the He made a dream come true purchasing my Mustang GT, the car I wanted since I was 18 years old. Very knowledgeable and personal person which made the experience even better going above and beyond. Thanks. More

Best experience with salesperson, Ron Wynn! ! made the horrible job of car shopping so much better and was such a pleasure to work with - great follow thru and experience - they really went abov ! made the horrible job of car shopping so much better and was such a pleasure to work with - great follow thru and experience - they really went above and beyond to everything we wanted and needed, couldn't be more satisfied!! More

Emailed l the dealership about a vehicle that they showed to have in stock. I never received a return email regarding that vehicle Less than professional. Wound not recommend this facility anyone interested to have in stock. I never received a return email regarding that vehicle Less than professional. Wound not recommend this facility anyone interested in a vehicle purchase. More

The salesman Mike is nice, but If you plan on buying a car from this dealership don't buy anything from them unless it is a Ford. We bought a Hyundai they pushed and pushed to get us to buy the extended w car from this dealership don't buy anything from them unless it is a Ford. We bought a Hyundai they pushed and pushed to get us to buy the extended warranty, and after bugging the heck out of us we finally gave in. They did not bother to tell us that the original manufacturer warranty was not transferable and the drive train was only good up to 60,000 miles and not 10,0000 miles. Also there was no spare tire in the car so we have to wait for them to order one which is ridiculous now I'm afraid to go anywhere because I'm afraid if I have a flat tire I do not have a spare. We tried to cancel the warranty when we went back to find out about the spare tire and they said they could not refund us, it would be applied to our loan which is total BS they are nothing but a bunch of crooks and be careful if you even consider buying a car from them. More