Drew McDuffie

This dealership will tell you one thing and do another. Lots of over promising and under delivering. The manager said he would get the situation figured out for my family and never did. I would not trus Lots of over promising and under delivering. The manager said he would get the situation figured out for my family and never did. I would not trust this dealership. They seem like they do not care about potential customers. The customer service is NOT world class. More

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Beware of this dealership; they have many times told me one thing and changed their mind. Firstly, they had difficulty communicating with my bank regarding the loan. Simply not following up and taking the one thing and changed their mind. Firstly, they had difficulty communicating with my bank regarding the loan. Simply not following up and taking the bank's word on a mistake, I had to step in to help. During this time, they ran my credit several times when I only gave them permission for one instance. They couldn't send the complete information to my bank after the truck was funded and would not respond to the bank; again, I had to step in. The GM and sales managers went against what they had already told me would be needed to release the truck, thus making it an extra-long process. I ended up having to rent a car in the meantime for three days. The sales associate I was working with sent me a video that wasn't of great quality, and when I asked if the truck had any marks, scratches, or defects, he replied that there were none. When I received the truck, there were several scratches and some marks on it, not to mention a detailing job that could only be described as vandalism. Alex told me they would get this fixed, as several people had a similar issue. I informed them about the few quotes I had gotten, and they changed their mind about what they would be willing to pay for. They had to issue a temporary tag because they messed up the registration; they let that expire after ignoring a few emails asking for an update and issued another temporary tag. The most disorganized place of business I've ever seen. More

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