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Capital Ford of Wilmington

Wilmington, NC

4.6
1,235 Reviews

4222 Oleander Dr

Wilmington, NC

28403

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1,235 Reviews of Capital Ford of Wilmington

January 16, 2024

We have a Lincoln not a Ford. Went to their new location. Signage is poor! Had trouble getting to the location, Service was great as always. More

by FREFN889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We went to Lincoln Service… new service manager. He was great!
January 16, 2024

There was nothing to accommodate what I needed. I also always get told about appraising my car and it never happens More

by BIGKEEMA919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Grundy
Jan 29, 2024 -

Capital Ford of Wilmington responded

Good afternoon. I reached out privately last week. I am not certain where we fell short in providing your service, but I will be happy to discuss it with you and help any way I can. Feel free to respond at your convenience.

January 16, 2024

Not satisfied so far with getting my van serviced waiting on dash part for months More

by Mother8falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Sayers
Jan 29, 2024 -

Capital Ford of Wilmington responded

Good afternoon. I reached out a few days ago to see if I could assist in any way. My service advisor is also going to follow up with you. As I understand it there is a parts availability issue outside of our control. I apologize for the inconvenience. If there is anything we can do to expedite the process we will. Feel free to follow up at your convenience.

January 15, 2024

It being a new dealership, it has to get its flow better. However, my sales representative, Paul, was the best More

by lulu.smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Reish
January 10, 2024

Robert George was an outstanding salesman no pressure to buy made us feel comfortable store was very well maintained and everyone was curtious More

by Edunham1949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George
January 10, 2024

The truck service center is great they work with you not against you. They are easy going and don’t push stuff on you. More

by ed.fair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Coin
January 04, 2024

My wife and I went to CapitalFord to just look. We started talking to salesman, Mark about what was the best deal he had. We told him what we wanted in either an Escape or Edge. He showed us an More

by jimmarlowe75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Bechtle, Mark Newmoyer
January 02, 2024

Great experience! Everyone at the dealership was very helpful and knowledgeable, willing to answer any of our questions. More

by geleblanciv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Watkins, Taylor Bullard
December 30, 2023

My salesman was helpful however, I did not feel the dealership w as up front in pricing my vehicle. We asked for your best price on the car. A price /deal was presented. Had I not taken some time(24 ho More

by RICHM27401@YAHOO.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Shoaf, Taylor Bullard
December 20, 2023

Friendly staff was not happy at end of deal was told only had one key to a used 2022 truck. More

by GBIGDOGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert George, Taylor Bullard
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