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Capital Ford of Wilmington

Wilmington, NC

4.6
1,237 Reviews

4222 Oleander Dr

Wilmington, NC

28403

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1,237 Reviews of Capital Ford of Wilmington

January 17, 2024

Don’t have car back yet. Car has been in for inspection before Christmas and has not passed yet. Have to keep taking it back. Very very inconvenient. Always buy fords and doe More

by ANNTHIRY108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw
Jan 29, 2024 -

Capital Ford of Wilmington responded

Good afternoon. I reached out privately last week. I am sorry that you had such an ordeal getting your vehicle inspected. Unfortunately due to the check engine light being on, it prevents it from passing the emissions portion of the North Carolina state inspection. The repair and the necessary amount of driving after repairs are completed add to the process. I understand that since this review was posted your vehicle has passed state inspection. If you need anything further, please don't hesitate to reach out to us.

January 17, 2024

Not satisfied with service. Had my tires swapped and they brought the truck around with flat tires. The. Come to find out they didn’t take the sensors out of my old tires and pu More

by hartchad19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 29, 2024 -

Capital Ford of Wilmington responded

Good afternoon. I reached out privately last week. I apologize that your service did not meet your expectations. I am happy to try to rectify the situation. Feel free to reach out to me at your convenience.

January 16, 2024

Really great service and help from Dylan and Nick, very pleased with the sale and outcome. More

by SIMON13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Law, Dylan Bennett
January 16, 2024

Great inventory! Adam Shoaf spent a good amount of time with us trying to understand our needs and budget. Paperwork handled quickly. More

by NITARN122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Shoaf
January 16, 2024

I’ve been fortunate enough to know the Barbours personally & buy multiple vehicles from them. They are part of a class act in the automotive industry. I could not recommend them any higher but th More

by RYAN@BLACKSTIRE.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Bechtle
January 16, 2024

Amazing company with great professionals. The company help assess the challenges in my ford vehicle and corrected problems More

by Ellen Helmerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Baird, Caleb Sayers, Jeff Grundy, Caty Trouton, Crystal Loree, Stephanie Coin, Kyle Shaw, Joe Honeycutt, Ryanne Lamkin
January 16, 2024

Ummm , first impression was meh … walked in and it was unimpressive… definitely check your paperwork… we found they sneak in little extra fees and charges …. First and last transaction with this company … More

by CWEISSER69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Beasley
January 16, 2024

Great service plan for the recall on my F-150. Thumbs up for their plan and follow through. More

by R_BRANDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
January 16, 2024

First service, just moved to Leland. Kyle great and attentive. Appointment scheduled and got me in promptly. More

by kpw162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Shaw
January 16, 2024

Friendly staff, clean waiting area. Brought vehicle in, no appointment needed. In and out in less than an hour. More

by ncmurray94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Harts
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