Capital Ford of Wilmington

I was very pleased with the way Rick Peterman handled the minor damage repair to my Escape. He quickly corresponded with my insurance agent, ordered the part and shortly thereafter called me in to perform th minor damage repair to my Escape. He quickly corresponded with my insurance agent, ordered the part and shortly thereafter called me in to perform the repair. The repairman literally waited to access my car to quickly repair the damage. Overall a 5 star event at Capital Ford Collision. More

From the time my wife and I entered the Capital Ford dealership lot great service began. Within minutes, Doug, sales representative, assisted us with our vehicle search. Doug showed us several models an dealership lot great service began. Within minutes, Doug, sales representative, assisted us with our vehicle search. Doug showed us several models and explain the differences between each vehicle. We made a choice in the XLT F250 model. In no time we had a representative review our trade-in value of the vehicle we owned. This trade-in value was top dollar and was applied for the purchase of our new XLT F250. We then did some short paperwork and then sat with the finance department. They handled all the paperwork with no haggling. The finance officer reviewed a couple different offers for us to choose from for our financing. Through the process, it was made easy and a pleasure to work with capital, Ford dealerships of Wilmington, North Carolina. If we had to go through the process again with another purchase, we would not hesitate to return to the same site for trade-in and purchase another vehicle. More

Was approved for a loan. On my way to pick up the vehicle, they raised the price 4000 dollars online. I sent a text asking why the price was raised and I didn't get a respons On my way to pick up the vehicle, they raised the price 4000 dollars online. I sent a text asking why the price was raised and I didn't get a response. Then the car was no longer available. Good thing I didn't waste my time driving hours to get it. Ridiculous. Bad business. More

Excellent work from the ford employee that worked on my car this morning at my house car this morning at my house More

I went to Capital Ford of Wilmington again. This time for recall maintenance and to order a replacement part. Once again another great experience. All staff from the intake personnel to the par This time for recall maintenance and to order a replacement part. Once again another great experience. All staff from the intake personnel to the parts sales clerks (Shot out to Keith Davis) are amazing. It just felt like I was among friends without pressure, when walking in. Hmmm...I will definitely visit Capital Ford when it is time to purchase my next vehicle. More

I ordered a Bronco through this dealership and had excellent service throughout the process. Doug Watkins helped me when I picked the vehicle up. Doug could not have been more helpful. excellent service throughout the process. Doug Watkins helped me when I picked the vehicle up. Doug could not have been more helpful. More

Had my 2003 Thunderbird towed for a hole in the radiator hose. Caleb did a great job getting me in and Capitol Ford quickly found a replacement and made the needed repairs. hose. Caleb did a great job getting me in and Capitol Ford quickly found a replacement and made the needed repairs. More

Chris McLean is a valuable asset to the Capital Dealership. He goes beyond customary service and always provides a personal touch that develops dealership loyalty among all customers. I am always Dealership. He goes beyond customary service and always provides a personal touch that develops dealership loyalty among all customers. I am always happy to deal with him. More

We've had 2 experiences with Capital Ford in Wilmington North Carolina and both have been excellent. The sales and Servuce staff were helpful, knowledgeable, and professional. North Carolina and both have been excellent. The sales and Servuce staff were helpful, knowledgeable, and professional. More

Had a recall got me in and had it done in an hour great dealer dealer More