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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
496 Reviews
Call Service Center (423) 892-0661

496 Reviews of Capital Toyota, Inc. - Service Center

Sort by
September 21, 2022

Excellent Experience , friendly staff , took less than an hour to do 10,000 mile service More

by Northgeorgianick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review!

September 16, 2022

They were so helpful and courteous. The service technician was very knowledgeable of what I needed and helped me through the process More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Mcculloch
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Sep 21, 2022 -

Capital Toyota, Inc. responded

Hi Gail! We are happy to hear that you had a great experience and thank you for your business!

September 13, 2022

AJ Turner was courteous and prompt. The service was performed in a timely manner. I guess the cost keeps going up! More

by Koothoosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Turner
Report | Print
Sep 21, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a 5-star review! Supply chain issues have taken a toll on pricing in many areas but we are striving to find ways to mitigate the increases.

Sep 21, 2022 -

Koothoosi responded

The consumer also has a limit as to how much he can bear of the price increases.

September 09, 2022

Nice, on-time job. Technician forgot to reset the “service required” message. Otherwise, good job. More

by jdmackay11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t Know
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Sep 21, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and please feel free to stop back by to have the message reset!

September 08, 2022

They were very kind answered any questions I had and I loved the way my car looked when I picked it up. More

by Dunnie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy at the collision Center
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Sep 21, 2022 -

Capital Toyota, Inc. responded

Hi Dunnie and thank you for the great review!

September 07, 2022

They quoted me one price and then when picked car up was a higher bill. Used scare tactics to try and get 900 more dollars from me l live in Florida and my granddaughter who lives there I was helping out a More

by Mobilcater
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lundeen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 31, 2022

Confusion about type of oil to use for oil change on Rav 4. Friendly service More

by jerrypond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Thacker and James
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August 29, 2022

Didn’t take long at all and covered all areas of my car very oleased More

by Navymom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Cordell
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Sep 02, 2022 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

August 26, 2022

Staff was very pleasant and accommodating. Service was prompt. Waiting area was very comfortable. I’m from out of state and I’m glad I decided to have my vehicle serviced with them before head More

by Roy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Report | Print
Sep 02, 2022 -

Capital Toyota, Inc. responded

Hi Roy and thank you for the great review! Hope you had a great drive home!

August 24, 2022

Great job by all keep up the good job. Wish they would bring back the driver to drop you off at work and pick you back up. More

by Heardfp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review! Did you know we offer valet service?

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