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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.6
245 Reviews

245 Reviews of Capital Toyota, Inc. - Service Center

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January 07, 2023

Great Service. AJ Turner kept me updated on my car service. I was in and and out in no time. Thanks Guys for a GREAT Saturday morning!!! More

by stokesg074
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Turner
Jan 09, 2023 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 30, 2022

Courteous service. Honest about wait time. Helpful. Nice waiting area. Bathroom is always very clean. More

by K
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
Jan 03, 2023 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 29, 2022

Fast prompt response. Great customer service. Brought in my car for service and I am pleased with the service performed. More

by pickybuyer09
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 20, 2022

And the dealership is very friendly, efficient and caring about your needs. The parts are a little pricey. More

by Jamesd54
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Capital Toyota, Inc. responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 19, 2022

Top notch I have been going to this dealership for many years! They do everything they can to make sure they do a good job and keep you comfortable, More

by Tentdan
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Capital Toyota, Inc. responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 22, 2022

Very Professional. Let us know what was happening, checked for any recalls and explained everything to us when we were done. They did not try upsell any unnecessary s More

by RAV4 Chatt
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not remember
Dec 05, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 19, 2022

I had a 30k mile service and a recall performed. The service manager worked hard to get me out of there quickly. More

by Bearpaw67
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 09, 2022

Had oil change completed and they forgot to reset the maintenance reminder for the 2 nd time in a row. Details matter More

by Irish
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Details do matter and we appreciate the feedback. Problems are opportunities to grow and we will be speaking to the team to ensure the details are paid attention to moving forward.

November 08, 2022

Great service,just one suggestion,leave a TV remote in the waiting area so clients can change channels,Disney gets a bit much after an hour,wanted to watch CNBC rather. Did request that the service adviso More

by DarylRaine
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary
Nov 09, 2022 -

Capital Toyota, Inc. responded

Hi Daryl and thank you for taking the time to leave a review. We have found that leaving the tv on a news channel is almost always going to be the wrong channel for someone. Sports and kids channels seem to go over better in a group environment. I hope you can appreciate our efforts.

November 03, 2022

The staff were very virtuous and did a great job at meeting the needs of my visit ,they left my truck in clean and excellent service,will definitely be back,Thank All of You More

by Vbullock67
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave such a great review!

Nov 09, 2022 -

Vbullock67 responded

Vbullock67@gmail.com

Nov 09, 2022 -

Vbullock67 responded

Great service friendly and attentive

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