Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you so much for nearly a decade of trust and loyalty — it means more to us than words can express. We’re honored to be your go-to service center for your Prius, and we’re thrilled to hear that our team continues to deliver the kind of care, quality, and convenience you deserve. From easy online scheduling to a smooth check-in and check-out, we always strive to make your visit as seamless and thoughtful as possible. Knowing that you wouldn’t consider going anywhere else is the highest compliment we could receive. With heartfelt thanks, Your Capital Toyota Service Team

Capital Toyota, Inc. responded

Thank you so much for bringing this to our attention. We truly value your time, and we sincerely apologize that your recent visit took longer than expected — even with an appointment scheduled. That’s not the level of efficiency we aim to provide. Your feedback helps us recognize where we can improve, and we are actively working on ways to make our service process smoother and more timely for all our guests. We appreciate your patience and loyalty, and we would love the opportunity to provide you with a better experience on your next visit. Please don’t hesitate to reach out if we can assist you in any way. Warm regards, Capital Toyota

Capital Toyota, Inc. responded

Thank you so much, Sherry, for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness of our facility and the efficiency and courtesy of our team. Providing an organized and seamless experience — from drop-off to pick-up — is so important to us. We truly appreciate your trust in Capital Toyota and look forward to welcoming you back again soon!

Capital Toyota, Inc. responded

Thank you so much, Katie! Your kind words truly mean a lot to us. We’re so happy to hear that you found our service to be efficient, professional, thorough, and kind and that’s the heart of what we strive for every day at Capital Toyota. We’re honored to have earned your trust and your recommendation, and we look forward to serving you again in the future. If there’s ever anything you need, we’re just a call or visit away.

Capital Toyota, Inc. responded

Thank you so much, El Patron! We’re truly grateful for your kind words. It’s wonderful to hear that our team greeted you with respect and took your concerns seriously—just as every guest deserves. We're especially glad we could provide a thoughtful evaluation that not only addressed your needs but also saved you money. That’s the heart of omotenashi—genuine care and attention to every detail. We look forward to continuing to serve you and are honored to have earned your trust.

Capital Toyota, Inc. responded

Thank you for the kind words! We're so glad to hear that you enjoyed our friendly service and that your visit was quicker than expected. We always aim to respect your time while taking great care of your vehicle. We appreciate you choosing Capital Toyota and look forward to welcoming you back for your next visit!

Capital Toyota, Inc. responded

Hi Sam, Thank you so much for your wonderful feedback! We’re thrilled to hear that Richard and our service team provided such personalized and efficient care. Knowing that Richard remembers you by name and gets you in and out quickly is exactly the kind of experience we aim to deliver every time. We’ll be sure to share your kind words with Richard and the mechanics — they’ll be so encouraged to hear how much you appreciate their hard work! Thanks again for choosing Capital Toyota. We look forward to serving you and your 4Runner for many miles to come!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that your visit was smooth and efficient, just the way it should be. Our team takes great pride in providing timely service with care and attention to every detail. We truly appreciate you choosing us and look forward to welcoming you back again soon!