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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
387 Reviews

387 Reviews of Capital Toyota, Inc. - Service Center

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April 16, 2024

Great customer service and they had my car done earlier than expected. Overall good experience. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delmas Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Capital Toyota, Inc. responded

We're absolutely delighted to receive your fantastic review! Providing outstanding customer service and completing your car service ahead of schedule are our main goals here at Capital Toyota. It's wonderful to hear that we could not only meet but exceed your expectations. Thank you for sharing your experience, and we can't wait to welcome you back again soon!

April 11, 2024

Service dept very friendly and helpful my car was done in less then hour. Would highly recommend Toyota vehicles and service dept. More

by Pandapazhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service center at Capital Toyota. Providing quick and easy routine maintenance with great customer service is our priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

April 11, 2024

Great service. Scott always delivers very helpful and explains things well. Returns calls when I have questions. More

by Chriswoodlief1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your glowing review! We're thrilled to hear that Scott consistently provides you with excellent service at Capital Toyota. Delivering helpful explanations and prompt responses to your questions are just some of the ways we strive to exceed your expectations. If there's anything else you need assistance with or if you have any further questions, please don't hesitate to reach out. We're always here to help!

April 09, 2024

Prompt and proffessional. Respectfull of my time. Work on my Tacoma was completed within an hor More

by P_melda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We're delighted to hear that you had a prompt and professional experience at Capital Toyota and that we respected your time during the service on your Tacoma. Providing efficient service while respecting our customers' time is a priority for us, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help in any way we can!

April 05, 2024

Very service oriented and clear on all costs and repair needs. Polite and on time. More

by Alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We're delighted to hear that you found our service at Capital Toyota to be service-oriented and transparent regarding costs and repair needs. Providing clear communication and being punctual are essential aspects of our commitment to excellent customer service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help in any way we can!

April 05, 2024

Sister and brother were extremely pleased with the prompt, courteous and competent service that we received. More

by Owner’s Brother Ed
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Capital Toyota, Inc. responded

We're thrilled to hear about the positive experience your sister and brother had at Capital Toyota! Providing prompt, courteous, and competent service is our priority, and we're delighted that we could meet their expectations. If there's anything else we can assist you or your family with, please don't hesitate to reach out. We're here to help in any way we can!

April 01, 2024

Timely, very friendly and very efficient. Was finished within stated time. Very nice waiting area More

by dannyrymer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a timely, friendly, and efficient experience at Capital Toyota. It's always our goal to provide prompt service while maintaining a welcoming atmosphere for our valued customers. We're delighted that you found our waiting area to be very nice and that we were able to complete your service within the stated time. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing Capital Toyota. We look forward to serving you again soon!

March 21, 2024

Awesome Svc! ! Always have a fast service and great customer service Thanks for taking care of my Toyota More

by ToyotaGirl2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for choosing us to take care of your Toyota! We're delighted to hear that you always receive awesome service with us, and we're glad to know that our team provides fast service and excellent customer service. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to ensure your Toyota continues to receive top-notch care!

March 20, 2024

They are always so helpful and quick to respond. I feel I can trust them More

by Brenda Domer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Woody
Mar 20, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your positive experience with us! At Capital Toyota, providing excellent service and building trust with our customers are our top priorities. We're thrilled to hear that you found our team to be helpful and responsive, and we're honored to have earned your trust. Your satisfaction and trust mean the world to us, and we're grateful for the opportunity to serve you. If there's ever anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We're here for you every step of the way, and we look forward to continuing to exceed your expectations in the future. Thank you for choosing Capital Toyota, and we appreciate your continued support!

March 20, 2024

They were very helpful and professional. They told me what I needed to do and explained why. Thank you. Barbara More

by Bhsorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your feedback, Barbara! We're thrilled to hear that our team was helpful, professional, and provided you with clear explanations of what needed to be done and why. Ensuring our customers understand the process and feel confident in their decisions is always our goal. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to help!

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