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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
507 Reviews

507 Reviews of Capital Toyota, Inc. - Service Center

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March 11, 2022

An excellent job was done on painting my 2011 Avalon yesterday.The price was reasonable. More

by guinnjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Quarles
Mar 14, 2022 -

Capital Toyota, Inc. responded

We appreciate your business, thank you again!

March 07, 2022

Very Friendly, Fast Service, Clean, They listen to what I need done and then only recommend what I really need. More

by stokesg074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Capital Toyota, Inc. responded

Thank you so much for the 5-star recommendation.

March 04, 2022

They are very friendly and did every thing I needed in a timely manner. Very good service! More

by DEANSSIGNS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Capital Toyota, Inc. responded

Thank you so much for the 5-star recommendation.

February 16, 2022

Very polite and concerned but left my dash display so I didn’t know how to get it back to where it was. I’m 83. It was a nuisance. Love the car and had prompt service. More

by Susan Kelloes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know names
Mar 01, 2022 -

Capital Toyota, Inc. responded

Hi Susan! Thank you for taking the time to leave a review and if you would like, please stop back by so we can put your dash display back where you had it. Our apologies for the mistake...

February 16, 2022

Customer service is the very best, I have all my truck serviced and never have to worry about anything as the service team makes sure everything is 💯 % and that means a lot to me as I travel frequently a More

by jjenkins1303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary McCulloch
Mar 01, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are happy to hear that you continue to have great experiences with our service department!

February 11, 2022

Very courteous, fast and professional service when I take my Highlander in for service. I am very pleased. More

by Fulghumdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Capital Toyota, Inc. responded

Thank you for the 5-star review!

February 03, 2022

Prompt courteous service. Always looking out for the customer. Very easy to schedule and get service for your Toyota More

by Everett Kidder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Feb 09, 2022 -

Capital Toyota, Inc. responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

February 03, 2022

Always professional. Very helpful and thorough Chris Smith makes me want to come back. I’ll buy my next new Toyota from Capitol Toyota. More

by bart.guyhb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

bart.guyhb responded

Thanks Chris!!!!

February 02, 2022

Very Professional and very knowledgeable, great service and value. Took the time to explain the work needed done More

by hljohns2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

January 31, 2022

I brought my 2007 Prius in 1 of 3 Prius that I have owned since 2008. I had lost my key fob after I had locked my car, to get a key fob programmed. My appointment was at 1:20 around 2 :15 I received a call More

by Cbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary
Feb 01, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to write your review, we are truly sorry that you feel that we are trying to strong arm you on the key fobs. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, we were not able to communicate properly to you the necessary parts needed to have your vehicle operate the way it was designed. We empathize with your situation and hope that you are able to find a resolution for your vehicle key fobs needs. If we can assist you with any other matters, please contact us directly.

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