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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
495 Reviews

495 Reviews of Capital Toyota, Inc. - Service Center

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January 26, 2022

Fast, efficient and friendly. They do good work and don’t try to force unnecessary work on you. More

by tad900rr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bethany Stewart
Feb 02, 2022 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

January 25, 2022

Service department was courteous and wait was not too long Waiting area pleasant and clean More

by margage56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McGuffee
Feb 02, 2022 -

Capital Toyota, Inc. responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

January 22, 2022

Always great service and friendly staff!Always explain Always great service and friendly staff! Always explain future service details. I highly recommend them More

by basis.cost0w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 24, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are glad to hear you continue to have great service!

January 21, 2022

Great customer experience by the service team. Made my appt and there was no wait! More

by Ron A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ
Jan 21, 2022 -

Capital Toyota, Inc. responded

Hi Ron, We are glad to hear everything went so well and thank you for the review!

Jan 21, 2022 -

Ron A responded

Thanks for the great service and customer appreciation!

Jan 21, 2022 -

Capital Toyota, Inc. responded

You're welcome!

January 19, 2022

Took over 2 hours to have an oil change and tires rotated WITH an appointment. More

by Sarahr.parent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Capital Toyota, Inc. responded

We apologize it took longer than expected for your service today. We hope for a future opportunity to make this right for you.

January 17, 2022

They tried to charge me for a repair I did not need. I told them to leave it alone I'd take it to my guys. When I called to come get my truck they said it was ready then I got there and it was not ready a More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Autumn Whaley
January 11, 2022

My experience with Richard Levi is always outstanding! He is always willing to help and has a great personality! He is the BEST!!! More

by Betsygammon80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 08, 2022

Service representative was welcoming and friendly. Scheduled service was on time and complete. The whole process was smooth and efficient. Communication was as expected and the service was great. More

by brent.alverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 08, 2022

Quick friendly service! Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks and again More

by davidw2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary McCulloch
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

January 06, 2022

The service time was good and and the recepionist was friendly... must been my lucky day...i received a discount,also my battery was reading low; it was replaced... so glad about that! More

by Pooha1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of them; sorry do not remember his name.
Jan 12, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

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