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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
394 Reviews

394 Reviews of Capital Toyota, Inc. - Service Center

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March 27, 2017

Just a BIG THANK YOU This review is long over due. I believe in giving floweres where flowers are due. And Besty Gammon you deserve the biggest and brightest of them all More

by 2015 Venza
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Besty Gammon
Mar 30, 2017 -

Capital Toyota, Inc. responded

Wow! We so appreciate your kind comments about Besty! We know that she will love to hear how satisfied you are with the service you receive from her. She is a great asset to our team and we are happy to see that she always helps you have a fantastic experience with us. Thank you for choosing Capital Toyota!

December 04, 2016

Repeat customer My experience of new car and SUV purchases have been enjoyable with no complaints. The service has always been thorough and the staff has always been More

by linda658
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 06, 2016 -

Capital Toyota, Inc. responded

Linda, we are so glad to hear that you have always enjoyed your experiences at Capital Toyota! We strive to deliver the very best experience to all our customers, so it is rewarding to hear your feedback! We look forward to your next visit to Capital Toyota.

December 02, 2016

GREAT Always great service - I have used them for many years as we have owned many toyota's and scion over the years - they are always attentive to our need More

by Karen Beam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
Dec 06, 2016 -

Capital Toyota, Inc. responded

Thanks for leaving a review Karen! We are thrilled to have you as a loyal customer, and always happy to help service your vehicle! We look forward to seeing you at Capital Toyota during your next visit!

December 02, 2016

Great Service Dept Service Dept staff is helpful, knowledgeable, and friendly. The waiting room is really nice with a great selection of refreshments while you wait. WiF More

by mvan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chris?
Dec 06, 2016 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a review! At Capital Toyota, we go to great lengths to ensure the best possible experience for our customers, so it is rewarding to hear you had such a great experience! We hope to see you again at Capital Toyota!

October 11, 2016

Wonderful Service After being turned off by many delalership's service departments, I was completely overwhelmed with Capital's service! They are honest, kind, and go a More

by Zelma35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lunden
Oct 12, 2016 -

Capital Toyota, Inc. responded

We are so happy to be able to show you a finely tuned dealership! Our team of certified technicians work incredibly hard to make sure that we offer only the best each and every time you come in to see us. Thank you for giving us a chance to wow you! We look forward to seeing you in future visits.

January 08, 2016

Great customer service I purchased our vehicle in Feb 2010 as a surprise birthday present for my wife and the sales man delivered it to Longhorn Steakhouse to complete the a More

by Big E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of service department person but cashier was wonderful too!
Jan 08, 2016 -

Capital Toyota, Inc. responded

We love hearing about the awesome experiences our customers have had over the years! Our team enjoys making your car buying experience special, and hope that your wife loved the surprise. We work hard to make sure that your visits to our dealership are comfortable and thorough, putting your safety behind the wheel first. We enjoy servicing you and your vehicle, and hope to have many more years working with you. Thank you for your loyalty, and we look forward to your next visit in to see us!

December 23, 2015

Best sales and service ever! Of all the sales personnel I've ever dealt with, Patrick is the best!! He sold me my 2008 Tacoma in January of 2008 and has always made sure I am hap More

by a70084h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Richard Levi
Jan 07, 2016 -

Capital Toyota, Inc. responded

Thank you for sharing your recent experience with us! We are glad to hear that you enjoy coming back to us for all your automotive needs. Patrick and Richard are great assets to our team, and will appreciate your compliments. We appreciate your loyalty, and look forward to seeing you on your next visit!

August 26, 2015

Great. Helpful. Amazing service. I have been going to capital toyota to get my car serviced for 3 years already. I absolutely love the service they give me. They always let me know ex More

by Fcedano92
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald.
Aug 27, 2015 -

Capital Toyota, Inc. responded

Thank you so much for your review, loyal business, and recommendation! We are so glad to hear our ability to deliver an unrivaled service experience continues to bring you back to us, and we look forward to seeing you again for all your future automotive needs!

June 02, 2015

On Vacation On vacation, maintenance light came on. Called, no appointment needed in and out in about an hour. Jeremy MC. took great care of us! If your in town a More

by asmith5714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Mc.
Jun 03, 2015 -

Capital Toyota, Inc. responded

Thank you for your kind review, Al! We are happy to hear you enjoyed the prompt service experience we pride ourselves on delivering, and we look forward to seeing you again the next time you're in town!

October 04, 2014

Toyota Customer Care Program (horrible) Worst free maintence program ever. This is my last oil change in the program. Each time I've waited between 1.5 to 3 hours for an oil change. Horrible More

by Anesthesia69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott in service
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