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Capital Toyota, Inc. - Service Center
Chattanooga, TN
494 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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494 Reviews of Capital Toyota, Inc. - Service Center
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July 19, 2021
Appt was on time. The service was very Courteous, friendly, informative and completed in a timely manner. I would definitely recommend this dealership to others. friendly, informative and completed in a timely manner. I would definitely recommend this dealership to others. More
by umdsmebulldog
Employees Worked With
Andrew Whitaker
July 19, 2021
I had a service appointment for oil change and rotation only. After waiting 2 hours I asked what the delay might be. No satisfactory answer was given. 20 minutes later I saw my car pull up to the bay. The only. After waiting 2 hours I asked what the delay might be. No satisfactory answer was given. 20 minutes later I saw my car pull up to the bay. The techs were just beginning to look at it. One decided that he was going to kick at the back of my car for some reason. I asked to speak to the service manager but he was gone. The only reason why this survey isn’t lower is because the service writer zeroed out my invoice and apologized on behalf of the dealership. The service team wasn’t backed up they parked my car for over 2 hours. More
by BT
Employees Worked With
July 15, 2021
I have used Capital Toyota since 2013 when I purchased my Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel com Avalon . They have provided excellent service beyond expectation. All the staff is highly professional & the atmosphere there makes everyone feel comfortable. More
by Donna Campbell
July 12, 2021
polite, courteous, helpfulservice writer top notch will polite, courteous, helpful service writer top notch will return as service is needed. thank you. polite, courteous, helpful service writer top notch will return as service is needed. thank you. More
by ron barr
Employees Worked With
James McGuffee
June 21, 2021
Very good experience. Knowledgeable about product friendly and courteous will definitely be coming back to the location. Everything handled very well. Wry pleased with this excellent service friendly and courteous will definitely be coming back to the location. Everything handled very well. Wry pleased with this excellent service More
by Cayman
Employees Worked With
Marty A Woody
June 20, 2021
Always have a pleasant visit for service and waiting area is nice and comfortable. Coffee was available this time and was appreciated but do miss breakfast treats that used to be served before COVID-19 is nice and comfortable. Coffee was available this time and was appreciated but do miss breakfast treats that used to be served before COVID-19 More
by Rabbitlennon
Employees Worked With
June 18, 2021
I am actually rating the DETAIL Center. My experience with with their service department rates 3 stars. I had my 2015 Avalon detailed at Capital Detail Center. They did an EXCEPTIONAL JOB. My car loo with with their service department rates 3 stars. I had my 2015 Avalon detailed at Capital Detail Center. They did an EXCEPTIONAL JOB. My car looks almost NEW. I HIGHLY RECOMMEND CAPITAL DETAIL CENTER! More
by reginaldmmurphy
Employees Worked With
Chris Coffee and Kathlyn Oswald
June 14, 2021
Awesome Scott Lundeen was very professional and nice. He is also very knowledgeable and he deserves a 5 star. The lady that checked me out was very nice as well. Great experience! is also very knowledgeable and he deserves a 5 star. The lady that checked me out was very nice as well. Great experience! More
by mark.holland
Employees Worked With
