Capitol Kia of San Jose

GREAT SALES PEOPLE. .. SO-SO MANAGEMENT Sales went above and beyond. Management did not seem to be on the same page... .. SO-SO MANAGEMENT Sales went above and beyond. Management did not seem to be on the same page... More

It was easy to get to. Didn’t have to wait too long before being helped. Didn’t have to wait too long before being helped. More

Traveled from Idaho to purchase a Telluride. Juan was very easy to work with via email, over the phone, and finally in person. Worked under short time constraints to get a deal done before a pro Juan was very easy to work with via email, over the phone, and finally in person. Worked under short time constraints to get a deal done before a promo expired. Night and day difference from when purchasing a car from another manufacturer a few years ago. Everyone at the dealership including the sales manager and finance guy was helpful, friendly, and professional. The actual transaction took less time than expected and allowed me to get on the road for my long drive back. More

All the representatives we worked with were SUPER professional, supportive, kind, and helpful. It made our experience very easy and smooth. We truly appreciate all of them for helping us our through professional, supportive, kind, and helpful. It made our experience very easy and smooth. We truly appreciate all of them for helping us our through this process! More

Professional and thorough and patient and fun and the whole Team did a great job, thanks! Would work with y’all again! whole Team did a great job, thanks! Would work with y’all again! More

Friendly, patient, accommodating and helpful salesman. Seamless, no-pressure experience. Reasonable trade-in offer, good financing options and decent inventory. Seamless, no-pressure experience. Reasonable trade-in offer, good financing options and decent inventory. More

We made an appointment to return a leased car and to lease a new car (which we had already selected). Despite this we were at this dealership for 3 1/2 hours. The sales rep continually disappeared for lease a new car (which we had already selected). Despite this we were at this dealership for 3 1/2 hours. The sales rep continually disappeared for long stretches of time without any real explanation. One time the manager appeared to present some information and then again we were left. After three hours I went to the manager to observe that we hadn't even gotten to the finance desk yet and after that things moved along, but overall it was pretty disappointing customer service. If the sales rep needs to do other jobs then someone else needs to be assigned to the customer - it's not OK to leave people alone for long stretches, and it's not OK to assume that this process should take this long. We are not enthusiastic about going back to this dealership. More

Juan was outstanding to work with. I appreciated his dedication to finding a car that I was interested in, his flexibility to offer a test drive at the last minute when we unexpectedly I appreciated his dedication to finding a car that I was interested in, his flexibility to offer a test drive at the last minute when we unexpectedly had free time, and his transparency in working with us to get the best deal out of neighboring dealerships, More

Friendly and helpful staff. Especially Mo there who made the experience seamless. Thank you for the great service! Especially Mo there who made the experience seamless. Thank you for the great service! More

Bryan Santos was great to work with! It was an stress-free experience to purchase a car. Bryan was friendly, helpful, and knowledgeable. It was an stress-free experience to purchase a car. Bryan was friendly, helpful, and knowledgeable. More