Capitol Toyota

If there was negative review i would give that to these people . If you’re buying used car i would say don’t buy here and for what they have done i wouldn’t recommend buying a new vehicle from these people people . If you’re buying used car i would say don’t buy here and for what they have done i wouldn’t recommend buying a new vehicle from these people. I bought a used car at this dealership. The sales person was Carli, when i bought the car it smelled really nice with fresh scent and i thought thats normal since its from dealership after a week a lingering smell started and few days later i started smelling smoke smell thats when i got to know i have been scammed where the sales person didn't disclose about the smoke smell when i asked her is there any problem with this vehicle she said nothing wrong and i didn’t reach out because thought it will go away. After a month or later when i was cleaning car i found car scent things hidden in glove box, behind bottle holder at back seat, in the center console, seat pocket, underneath seats. I have done detailing, ozone treatment multiple times nothing has been changed at all other than me wasting money. Later an year later I received a message asking if there is any issue with car and all and then they did ozone treatment which didn’t go later couple of days I received message asking any problem the person said they will fix and I’ll be contacted from their team i followed up but never heard from their manager. Save your money and go somewhere else then these people who are nice until you buy then they turn their back!!!! Run away from these people especially from sales person Carli if you hear her name, i remember her name even after 2 years just imagine how bothering it is. I’m xxxx sure she knew the problem with this vehicle or their person who bought car from previous owner did something shady More

Would never go to Capital Toyota again! I am a long time Volkswagon owner. I wanted a hybrid and decided to purchase a Toyota RAV4. I have had a bad experience every step of the way, an I am a long time Volkswagon owner. I wanted a hybrid and decided to purchase a Toyota RAV4. I have had a bad experience every step of the way, and never should have purchased from Capital Toyota. They misrepresented, they flat out lied, they manipulated. I have left a message with the finance manager that I used, Carlos Arroyo. Never a call back. I have left a message for the customer relations manager, Kyle Read. Never a call back. I have been in touch with my salesman, Marcus Emery on a daily basis. He has not been able to get me a return phone call. I have left messages at the customer service department and the finance department and never get a return phone call. Nobody at Capital Toyota wants to help make this right. LisaB More

Horrible experience and I never even got to test drive a vehicle. I called on my way to the dealership and was told the vehicle I wanted to see was available and would be pulled aside for me. Arrived and go vehicle. I called on my way to the dealership and was told the vehicle I wanted to see was available and would be pulled aside for me. Arrived and got aired five minutes for a salesperson to even come talk to us. He didn’t even have the vehicle details so I had to give them to him. Then he had to go see if it was available. If it was pulled aside for me why would you even need to look??? He comes back 10 minutes later to let me know it was on a test drive with another customer. Unacceptable. I won’t set foot on their lot again. Don’t tell someone the vehicle is being reserved for them and turn around and sell it to another customer. Dishonest, especially when there’s so many dealerships to choose from out there. More

Our experience with the service center at Capitol Toyota was exceptional. They treat each person with professionalism, speed and accuracy. I want to express my gratitude to David. He is knowledgable and h was exceptional. They treat each person with professionalism, speed and accuracy. I want to express my gratitude to David. He is knowledgable and his service is exemplary...top notch. From buying a car to getting repairs, I highly recommend Capitol Toyota! More

Our experience with this dealership was exceptional. Miranda helped us find the perfect car for our needs and made our experience with Capitol Toyota enjoyable from beginning to end. Everyone there was Miranda helped us find the perfect car for our needs and made our experience with Capitol Toyota enjoyable from beginning to end. Everyone there was kind, knowledable and helpful. It was evident that they strive to give first class service. Thank you Miranda, and thank you Capitol Toyota. More

My latest service experience with this dealership started out rocky due to issues around getting responses to my inquiries. However the Service Manager Dan L. ended up assisting me personally to resolve my out rocky due to issues around getting responses to my inquiries. However the Service Manager Dan L. ended up assisting me personally to resolve my issues. Very pleased with the personal service I received from him!! More

Sales experience was fine but they lost spare key and that’s where the trouble starts. Takes them 5 months to get a replacement key. Get and appointment to get key programmed and here I set waiting 2 1/2 that’s where the trouble starts. Takes them 5 months to get a replacement key. Get and appointment to get key programmed and here I set waiting 2 1/2 hours later and counting. Would definitely not recommend Capitol to anyone 😡 More

this dealership is disgusting they have lists several pages long filed against them on both the consumer protection agency site as well as the bbb site, they damaged my vehicle during a simple service an pages long filed against them on both the consumer protection agency site as well as the bbb site, they damaged my vehicle during a simple service and admitted to it but told me i would have to pay them to fix the damage More

Purchase A New RAV4 from Capital Toyota in August “ Great experience “ the Salesman Andy was so helpful & knowledgeable & everyone that works there we came in contact with was nice” great Place to buy Great experience “ the Salesman Andy was so helpful & knowledgeable & everyone that works there we came in contact with was nice” great Place to buy a new Car. More

Mitch is a true professional. He took time to show us a variety of cars. He is very knowledgeable. He helped us through the entire process of buying a car helping us every step of He took time to show us a variety of cars. He is very knowledgeable. He helped us through the entire process of buying a car helping us every step of the way. More