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Capitol Toyota

Salem, OR

2.8
158 Reviews

783 Auto Group Ave Ne

Salem, OR

97301

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158 Reviews of Capitol Toyota

October 15, 2021

This is just my experience, but this dealership is taking full advantage of the vehicle shortage and doesn't mind wasting customers because they know the units will move regardless. This is to the point wher More

by Paul
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Joel and whomever he kept going off to 'talk to'.
October 06, 2021

Most pleasant experience with a car dealership ever! David Quezada was exceptional from beginning to end, going above and beyond not only with his professionalism, but more importantly his authentic c More

by catchycan
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Quezada and David Williams
July 16, 2021

Went in for my first free oil change and ended up with a missing bolt and a broken bolt in my skidplate causing it to rattle around. They tried to drill out the broken bolt and only succeeded in screwing up More

by Jacob
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
impact happy "mechanic"
June 03, 2021

Bad experience- cavalier attitude by all employees and a totally inept title clerk. Also no communication from management. Over 60 days and no license or registration due to a series of mistakes by Capitol. More

by dacarr
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Carli Lufkin, Holly P, Charley Engelfried, Mike Anderson
April 26, 2021

I purchased two Toyotas from Capitol. One was a new Camry and the other was a used Corolla. They really screwed me on the Corolla. I was repeatedly lied to by several different so called asst. managers and e More

by mikeweade
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kyle Reid, several others, one blond lady who said she was a manager, Brian Schindler
April 06, 2021

The people at the dealership were quite nice, but there are no good deals here. Typical car sales methods. Soft sell salesman and hard sell closer. We felt a little overwhelmed by all the talk of option More

by Pam
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Larry Baldwin, Jona Castro
April 01, 2021

I just bought a new car from Capital Toyota and had a terrific experience. Dustyn Davis came in on his day off to make sure i got what i wanted before he left on vacation. Stress free and accommodating More

by shellbean67
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dustyn Davis , Arthur Lyter
March 23, 2021

I recently worked with Joel Easton during the purchase of a new Camry. Joel was personable, patient and knowledgeable. There was no high pressure sales tactics. Joel is a valuable asset to your company. More

by Dbpeyton421
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joel Easton
March 21, 2021

Had one of the worst encounters in customer service working with sales manager Rory Casebeer. He was patronizing, rude, and disrespectful to the extent that my husband and I were taken aback. We left t More

by AndOregon
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rory Casebeer
January 25, 2021

The salesman was helpful. It is my own fault because when I tried to refi my original loan I was told I owed more than the car was worth. While i take responsibility because I could of walked away. The fin More

by clcalligan
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Schindler
Jan 26, 2021 -

Capitol Toyota responded

Cindy, Thank you for taking the time to share your review for our staff and your experience shopping for your Toyota RAV4. I would appreciate the opportunity to learn more about your feedback for us. Please contact me at your earliest convenience to discuss. I hope to hear from you. Best, Charley Engelfried cengelfried@capitolauto.com

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