Cappellino Buick GMC

Dealership will not stand by their extended warranty, they would not cover deductible , terrible service dept they would not cover deductible , terrible service dept More

Great overall experience. Sales person (Jacquie) was very knowledgeable. Entire staff very friendly and accommodating. Highly recommend. Sales person (Jacquie) was very knowledgeable. Entire staff very friendly and accommodating. Highly recommend. More

prompt response, great follow ups. polite, patient. would highly recommend. Very understanding when I had confused them with another dealership. And I would NOT use the other dealersh polite, patient. would highly recommend. Very understanding when I had confused them with another dealership. And I would NOT use the other dealership at all. More

They sold the vehicle and wouldn't even give me any information on how much or answer my questions. information on how much or answer my questions. More

If you can avoid buying a used car from them I’d suggest it. The sales team will assure you everything will be done to the vehicle to make sure any issues are corrected and if a issue arises they will tell it. The sales team will assure you everything will be done to the vehicle to make sure any issues are corrected and if a issue arises they will tell you to pound salt. Paid premium for a used car only to have the same issues they said they were going to fix before picking up and paying for it come up less then 17 days having the vehicle, they of course said they would pay for the corrections which one was a emissions problem, basically they cleared the codes said it was fixed and since my son only drives to college a couple times a week the engine light came back on for the same issue after now 30days which is all the give on used cars. They didn’t care to listen charged me 1000.00 for the repairs and sent a bag of melted chocolate and a apology letter. Was told the sales manager would call and never did. I have all the paperwork to show this is 100% at there fault but again the customer is not there care only the money. Charged me 400 for a diagnostic fee they said they couldn’t even do also have that documented. This is not a angry customer review to bash them this is a real review and I would not write this unless I know I am 100% correct. Cant say on there new cars this is for again there used car dept. More

Al was great kept us in the loop made it a easy sale. The dealership fixed any issues on the car before transferring it to us. Will do business again with them. The dealership fixed any issues on the car before transferring it to us. Will do business again with them. More

Bought used car and bought extended warranty. Sold the car and they now owe us $1100. rebate on that and have been over 2 months trying to get our money back. Every call they tell me another 2 weeks. Tod car and they now owe us $1100. rebate on that and have been over 2 months trying to get our money back. Every call they tell me another 2 weeks. Today it was early September for a rebate from middle of June. REALLY? Won't buy or recommend to deal w More

Scott bertini. He was very polite very patient and he Scott bertini. He was very polite very patient and he was an awesome salesperson I would highly suggest him when you are going to buy a Buick at capp Scott bertini. He was very polite very patient and he was an awesome salesperson I would highly suggest him when you are going to buy a Buick at cappellino. I was very pleased with the service I got from him More

Scott was awesome, very knowledgeable and made my experience very quick and straightforward, also Rich the financial manger was also very helpful. Thanks Charlie . I will have no problem recommending experience very quick and straightforward, also Rich the financial manger was also very helpful. Thanks Charlie . I will have no problem recommending Scott More

Purchased a 2017 Buick Enclave from Tim W. On the test drive we pointed out things like the tire was soft, the battery was dead, the shimmy in the steering wheel, but we were told with Cappellino’s multip drive we pointed out things like the tire was soft, the battery was dead, the shimmy in the steering wheel, but we were told with Cappellino’s multipoint inspection, everything would be fixed. Due to covid, the car sat for 10 weeks. Since then we have had a shocking list of problems. No air conditioning, needing new tires, alignment to the point of causing steering issues, brake pads, the cd player draining the battery to dead, with little to no satisfaction from Cappellino’s. More