CHANGED AGREED UPON PRICE TWICE AFTER CREDIT APPLICATION. NOT RATES. THOUGHT I WAS HOOKED AND CHANGED PRICE. GIVING USED CAR DEALERSHIPS THE REPUTATION THEY GET.
Here is a detailed recount of my 3 week plus interaction with this dealership. I will be adding this whole interaction on other forums with pictures to substantiate claims. Please search for it.
-2/3 Reached out through the Edmunds website with a reduced price for the vehicle. The customer care manager responded quickly, but getting a response from the sales rep was terrible.
-2/11 Finally a test drive is scheduled. No issues. An offer was made on my end and the rep said he would let me know either way in the morning. By 8pm I had an email “thanking me” for coming and to let him know what else he could do.
-2/12 I emailed back he could let me know where we stand on the offer. No response. Another email from me later in the day, no response.
-2/16 I follow-up again and was told to talk to a different sales rep while the one I was with was on vacation (he was but not on 2/12).
-2/18-2/19 Negotiations ensue with the deal changing from their end 3 times. The last time over $122 for a key fob (since I had only specified a key and not a fob. However, I was already told to, “Fill our a credit app” to get a rate. Understandably, rates change, but the prices should not. After the deal changed for the third time at the finish line, I declined to pay the additional charge. AGAIN THIS WAS AFTER A CREDIT APP IN WHICH 2 HARD INQUIRIES WERE MADE.
-2/21 I return to the rep WILLING TO PAY THE $122, I was told he had to check in the AM.
-2/22 Receive a message the deal has been pulled, spoke to the used car manager who spoke of their inventory changing and that was the reason they would not commit to their offer.
AGAIN, AFTER 3 WEEKS OF MOSTY TERRIBLE SERVICE, THEY CHANGED THE DEAL AT THE FINISH LINE 3 TIMES CHARGING MORE, THE LAST TWO TIMES AFTER A CREDIT APP HAS BEEN RUN. I HAVE PROOF OF ALL OF THIS AND WILL BE POSTING PICTURES LATER THIS EVENING.