Car Pros Kia Renton

THE POWER OF AWESOME!!!!!!!!!!!!! all the people hear at the Kia in Renton where just so awesome they work with you to get what you like or want. they worked with my mom and me and wow all the people hear at the Kia in Renton where just so awesome they work with you to get what you like or want. they worked with my mom and me and wow now we have a AWESOME 2012 Kia sportage. These people know what there doing. David Gandel thank you for all the work that you did for us. Samwise Sorter thank you for showing us the car and for working with us. More

A great experience overall I have purchased MANY cars (its actually the subject of many family jokes), and the experience I had with Samwise Sorter and Steve Crumpton was exempl I have purchased MANY cars (its actually the subject of many family jokes), and the experience I had with Samwise Sorter and Steve Crumpton was exemplary. I first contacted Renton Kia a few weeks ago inquiring about a new Kia Sorento. I traded a few emails with Steve and when I went to dealership Saturday afternoon with my family to check fit in the new Sorento, Samwise assisted. Definitely a no BS kind of guy with a good sense of humor - these traits helped the process move along smoothly and without any of the baclk-and-forth you would expect with a big purchase. Renton Kia exceeeded my expectations and I am looking forward to working with them in the future More

Cheers to a great experience This was my second experience buying/leasing a car and I had been wanting to trade in my car for some time now but the thought alone of doing so is fa This was my second experience buying/leasing a car and I had been wanting to trade in my car for some time now but the thought alone of doing so is fairly intimidating. With the reality of potentially having a pushy sales associate, being hard sold or being coerced by the financial department into thinking a good deal is being offered when in fact it is not, the process of buying a car is indeed a big deal for most. That being said, my personal experience with Danny is in fact the biggest reason I followed through with this process. I would also like to mention Noi Phonsavanh and Blaine Pearcy for exceptional customer service and being incredibly easy to talk to as well. To elaborate a little more on Danny, as I spent most of my time with him during this process; my circumstances prior to leasing a this car were manageable. I did not entirely need a new car, I honestly just wanted one. I was probably not the easiest customer to deal with either as my standards for what I wanted in a car and how much I wanted to pay were strict. Danny however managed to keep me happy throughout the entire ordeal, and I did get the exact car I wanted as well as in the price range in which I was aiming. He steered me in the right direction, no pun intended, and I believe he should reap the benefits from this sale. From adapting to my personality and carrying on professional as well as casual conversation, to running back and forth with upper management when negotiating a price, this sale was made possible by his effort. I will continue to rave about Kias as I have bought two now and they are great cars and I will also refer people to Kia Renton in large part to Danny. Cheers to Danny for being the outgoing professional that he is. Kind Regards, Max Bade More

Would buy a car there again!! I have not bought a car in 10+ years. I was very nervous and not looking forward to "sales pitches". Sam Sorter really helped put my mind at ease. I have not bought a car in 10+ years. I was very nervous and not looking forward to "sales pitches". Sam Sorter really helped put my mind at ease. I told him what I could afford and what I was looking for and he knew he had the right car for me. It was one of those times you sit in it and just know. Thank you Sam and also Jeremie for GREAT customer service and for not pressuring me. THAT is the way to sell a car :) More

Dishonest Service Department So... where to begin. I bought my car there in January 2012. Last time I serviced there was in January 2014 when my brakes were down to 7 mm (from 1 So... where to begin. I bought my car there in January 2012. Last time I serviced there was in January 2014 when my brakes were down to 7 mm (from 10). When I go to get my oil change on 11/10/14, they say my brakes are at 2 mm. While this does not make sense to me (how can I go from 10 to 7 in 2 years, and the 7 to 2 in the span of 10 months without any change in my driving habits), but I trusted them and agreed to do the brake service. I registered for the KIA MPG Reimbursement program. Unfortunately, they could not verify the odometer on the 10th, but that's okay. I visit the service department 2 days later, on 11/12/14, to have them verify it. I was told that there was no one there at the moment who knew how to submit it, but the gentleman took down all of the necessary information, including my odometer reading. I was promised that it would be submitted that day when an employee who knew how to do it returned. I visit the service department again on 11/22/14 to have the brake service done. In the past, I would have received the reimbursement in this amount of time (last 2 years it took less than 10 days), but I have not and figured it was still on the way. When I was paying for the brake service I asked them to check to see if it was submitted on the 12th, and I was told yes. They told me it was submitted on 11/12/14. Here it is today, 12/5/14. I still have not received the reimbursement. So I call to check the status. They tell me that the dealership did not verify the odometer until 11/22/14 (at the time of my brake service) and that they did not submit for the reimbursement until 11/27/14. 15 days later. They flat out lied to me. Unfortunately, I do not recall who helped me on those occasions, but when I called today to talk to a service manager about the terrible position they put me in, the manager was not available. So Andrew tried to help me and his only response was that he wasn't sure what the manager can do for me. And tried to deflect the whole thing. Granted, I was a little angry (who wouldn't be), but they obviously do not hire for customer service in the service department. Sad thing is, I really like the sales department. But stay away from their service department if you want honesty in your service. More

Horrible RUDE! I wish I could give 0 stars! I just bought a 2015 from another KIA and was told I would get a free tire rotation and oil change and they would h RUDE! I wish I could give 0 stars! I just bought a 2015 from another KIA and was told I would get a free tire rotation and oil change and they would honer it at ANY KIA. I even called ahead and was told it would be no problem! but the service manager refused to accept it and wouldn't even call the other dealership! I paid OVER $24K for my car and they won't even pay for a $39 service! They where RUDE! DISHONEST! And UNPROFESSIONAL! More

Excellent Experience. It was Labor Day and the dealership was busy and I waited for a proper introduction to the KIA line to see if I could find a vehicle and price that me It was Labor Day and the dealership was busy and I waited for a proper introduction to the KIA line to see if I could find a vehicle and price that met my needs. My patience was rewarded when Stevon and I started discussing vehicles, price, and finance. He was extremely helpful, knew his products, and then we went for a test drive. After deciding to buy my 1st KIA and to trade my old Subaru, Ty then introduced herself and we started discussing all the options for financing. It turned out much better than I thought and she clarified all the terms, conditions, options and I got a great deal. The 2015 Soul is great to drive and is spacious for carrying reasonable amounts of cargo. All the other staff members I met were polite, attentive, and polite. The products looked good on the lot too. More

A high-class, customer-friendly dealership Unique situation. We decided to buy our Kia Soul from a dealer closer to home rather than Renton Kia. But the exact model that we wanted was at Rent Unique situation. We decided to buy our Kia Soul from a dealer closer to home rather than Renton Kia. But the exact model that we wanted was at Renton Kia. Our local dealer did a "swap" (trading our car for a similar one). Here's the amazing part: We've had several questions for the Renton Kia folks -- primarily Alfredo, and also Mike (in Finance). You might think that they'd ignore us -- since we didn't buy from them. However, they've been courteous and helpful, treating our questions with as much kindness as though we had purchased directly from them. We are very pleased with these folks and recommend that anyone shopping for a Kia consider Renton Kia. More

Purchased a Kia Rio May 2014 Steven was helpful in purchasing our Kia Rio. He went out of his way for us and answered our important questions before purchasing our new car. Steven was helpful in purchasing our Kia Rio. He went out of his way for us and answered our important questions before purchasing our new car. More

Stevon was the man . We were in good hands the whole time and he took care of us really well. Didnt promise anything that he couldnt deliver. Will let all my friends kno . We were in good hands the whole time and he took care of us really well. Didnt promise anything that he couldnt deliver. Will let all my friends know who are buying cars to go see Stevon and his team. Top notch all the way around. Thank you Renton Kia for a smooth and easy car buying expierence More