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Car Town Kia USA

Nicholasville, KY

4.4
505 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 505 reviews

July 02, 2025

I am here to disavow my previous review. That review was done at the insistence of Barry Fisher the salesman while I was still at the dealership in the middle of checking out a car. He kept More

by cameo221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Barry Fisher, Christopher Gillum
Jul 04, 2025 -

Car Town Kia USA responded

Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing it to our attention. If you would like to discuss this further, please feel free to reach out. Best Regards, Gabrielle Robertson grobertson@oxmoorautogroup.com Marketing & Social Spokesperson

June 25, 2025

2020 Kia Telluride SX AWD – Stunning Vehicle, But Paint & Engine Failures with No Accountability We bought a 2020 Kia Telluride SX AWD in White Pearl with black wheels and the beautiful brown leather inte More

by mmgree08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Barnett
Jun 25, 2025 -

Car Town Kia USA responded

We're truly sorry to hear about your experience and understand your frustration. What you’ve described—especially involving known issues like engine failure and paint defects—is concerning. We appreciate your loyalty and the care you've given your vehicle, and we agree that quality concerns like these deserve proper attention. Please reach out to us directly with your documentation so we can review your case and do everything we can to help make this right. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Jul 25, 2025 -

mmgree08 responded

Thank you for the response, Gabrielle. I appreciate the acknowledgment, but it’s frustrating that it took a public review for these concerns to receive any meaningful attention—especially when both the engine failure and white pearl paint peeling are well-documented, widespread manufacturer defects. Kia should be proactively addressing these issues, not dismissing them based on mileage or placing the burden on loyal customers to fight for fairness. Since I cannot attach documentation here, I’ll be sending a separate email with full supporting materials, including: Photos of the paint peeling Paint repair estimates Engine replacement documentation A statement from Hadawreck confirming this is a common defect in late-model, pearl white Tellurides Notes from our insurance adjuster and body shop verifying this as a factory paint adhesion issue Kia Consumer Affairs’ denial letter We’ve taken excellent care of this SUV, and it’s extremely disappointing to be left with over $7,000 in repairs for failures that should never have occurred. Kia still has the opportunity to do the right thing—not just for us, but for the many others facing the same issues. I hope this time, the follow-through matches the words.

April 30, 2025

Very good at his job. Also knows a' lot about cars. He got my wife and I a really good on a new kia k4 gt-line turbo. More

by emily112218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
berry fisher
May 05, 2025 -

Car Town Kia USA responded

Thank you for the kind words! We're glad to hear you had a great experience and love your new Kia K4 GT-Line Turbo!

April 25, 2025

Friendly and funny, Excellent customer service. He answer all question we asked and gave us an awesome deal. great experience. Mr. Fisher More

by krystal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. fisher
Apr 28, 2025 -

Car Town Kia USA responded

Thank you! We're glad our team provided excellent service, answered all your questions, and made the experience enjoyable. We appreciate your kind words!

April 19, 2025

Took my Kia Rio in yesterday. For a wheel sensors went bad. Still under warranty. All day they told me nothing yet. Later find out never touched it. Said A Mr Garrett. Well said f More

by Mrs Blankenship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett
Apr 25, 2025 -

Car Town Kia USA responded

Thank you for your feedback. We're sorry to hear about the delay and lack of communication regarding your vehicle. Your concerns are important, and we'll share them with the team to help improve our service process.

April 19, 2025

Barry Fisher is the way all car salesmen should be. Professional, kind, honest, helpful in meeting our needs !!!! More

by kirkyjokirkyjo24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Fisher
Apr 25, 2025 -

Car Town Kia USA responded

Thank you! We're thrilled to hear Barry provided such a professional and helpful experience. We appreciate your kind words!

April 09, 2025

Barry Fisher was such an outstanding salesman! He met my every need while staying within my price range. I would recommend him to everyone!! More

by Abigail Wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Fisher
Apr 14, 2025 -

Car Town Kia USA responded

Thank you for the great review, Abigail! We're glad Barry provided outstanding service and helped you find the right fit within your budget. We appreciate the recommendation!

March 28, 2025

I had a great experience at Car Town Kia in Nicholasville. Evan was helpful and made my experience a lot less stressful. I haven't chosen my new car yet but will definitely return for further More

by shanna colwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Daly
Mar 31, 2025 -

Car Town Kia USA responded

Thanks for sharing your experience! We're thrilled Evan made your visit stress-free. Looking forward to helping you choose your perfect car soon at Car Town Kia!

March 25, 2025

My car is not drivable due to a malfunction and recall with Kia’s manufacturing. My entire engine has to be replaced which is covered under Kia’s lifetime warranty. However this dealer promised a loaner c More

by AnomalyInvestmentsLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Loechel
Mar 26, 2025 -

Car Town Kia USA responded

We’re very sorry to hear about your experience. You deserve timely support and respectful service, especially with a warrantied issue. This is not the standard we strive for, and we sincerely apologize for the frustration caused. Please reach out directly so we can address this properly and work toward a resolution. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Mar 26, 2025 -

AnomalyInvestmentsLLC responded

After a representative wrote on my complaint here as well as on google asking me to email him to handle the matter “promptly“, to no avail. I emailed this morning to still receive no response. Again, the issue is warranted as told to me by this dealership and another. Fault code P1326, Knock sensor which is covered under the Lifetime Warrant. I provided my registration to prove ownership which was all that was originally required. Now that I’ve escalated the matter, I am being asked for a bill of sale for a car I bought nearly a year ago. Ridiculous!!! My car has yet to be worked on nor have I been provided a loaner car. Anthony in service has given me different, conflicting answers, and continues to be evasive. This afternoon I received a call from the service manager, Tim, who attempted to hang up on me when I very calmly and respectfully vented my frustration. He specifically told me he’s not going to listen to how I feel on the matter. This is completely unacceptable. The service Kia has provided, or lack of, is terrible!!!!!!!

March 05, 2025

I am not sure where to start with describing the experience I had recently with Adam and Patrick. My husband and I came in not necessarily looking to purchase a new car but looking for clarification More

by Kelley W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Dunham, Adam Holmes
Mar 11, 2025 -

Car Town Kia USA responded

Thank you for sharing your incredible experience, Kelley! We're so glad Adam and Patrick took the time to listen, understand your needs, and help you find your dream 2025 Kia Sorento. Their dedication, knowledge, and professionalism truly made a difference. We appreciate your recommendation and look forward to serving you again in the future. Enjoy your new Kia!

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