Car Town Kia USA

I have been trying to cancel my gap coverage for three months and after being assured it was cancelled I found out it was not. No one will answer calls or respond to emails. months and after being assured it was cancelled I found out it was not. No one will answer calls or respond to emails. More

I found it very easy to deal with this Dealership. The finance manager was extremely helpful The finance manager was extremely helpful More

We were more than satisfied with our purchase and our sales representative. All our concerns were answered and everyone was friendly and courteous sales representative. All our concerns were answered and everyone was friendly and courteous More

Alex Orr, sales manager and Dion Brown, sales consultant, went above and beyond to help us purchase this new car. Both were extremely friendly and very professional. Prob the easiest and the less stressful t went above and beyond to help us purchase this new car. Both were extremely friendly and very professional. Prob the easiest and the less stressful time we’ve purchased a vehicle. Hope we enjoy our new Kia telluride! Thanks Alex and Dion for your kindness and help! More

Very nice and clean facility full of beautiful cars and helpful people. My grandchildren made use of the playroom which was helpful. helpful people. My grandchildren made use of the playroom which was helpful. More

My sales contact was Tasha and I found her to be really professional and friendly. Answered all my questions was great regarding firm filling etc Sales manager was fairly typical as I had to haggle over professional and friendly. Answered all my questions was great regarding firm filling etc Sales manager was fairly typical as I had to haggle over so many unnecessary dealer add ons but eventually we sorted things out Just about everyone I saw there was friendly and not too self- absorbed to say hallo. I mention this because it's not always the case. Brandon, the finance manager, was excellent too. Unusually, he didn't do the common thing of trying to get me to buy everything from paint protection to extended warranties. We did talk about warranties and he gave me prices and information so I could go away and research further. Truly excellent experience and I don't say that lightly especially as I've bought many, many cars. For what it's worth the facilities are really nice too with drinks and snacks on hand if you need them I have no hesitation in recommending this dealership. More

Scammers. Walked in approved for a loan from the local credit union then find out a month later they swapped the loan provider without telling us wich resulted Walked in approved for a loan from the local credit union then find out a month later they swapped the loan provider without telling us wich resulted in us owing 13k on a 5k used vehicle from 2015. Never going to this place again. I work for triple A so I will recommend to any of my members looking for a new car to avoid this place like the plague. More

After using Kia roadside assistance, my Telluride had to be towed to this service company because they were the closest. This was on a Sunday morning. I called first thing Monday morning to 1. make sure the be towed to this service company because they were the closest. This was on a Sunday morning. I called first thing Monday morning to 1. make sure the car was there and 2. Get and estimate on when I would be able to pick it up. It took until 3 pm to even get to TALK to an employee there and that was because we went through the sales department (sales ALWAYS answers…) Finally by 5 they told me yes they had my car and it would be 2-3 days to do the diagnostic!! Are you kidding me? They should have had all the records from the 2 roadside service calls. It needed a new battery… that’s it! By Tuesday afternoon they called and told me I needed a battery. Duh! And it would be 2-3 days to get the order in. Are you kidding me?? They don’t keep standard batteries in stock?? Finally, they called me with the total and I paid at the service desk upon pick up. 5 days (and $450 spent on a rental) later I got my car back. “Here are the keys, it’s parked in the lot out there.” That was it. Next time I’m going to have the kia road service tech go get a battery and install it. He was amazingly helpful!! More

I leased a new Kia Sorrento from Car Town Kia January 2024 and it has been in the service shop there for 4 months of the past 2 years for different issues. Each time it was in the shop they argued about 2024 and it has been in the service shop there for 4 months of the past 2 years for different issues. Each time it was in the shop they argued about giving me a loaner car and wanted me to pay for a rental car. I finally asked them to break my lease a year early because it qualifies under lemon law, but they said that was not their issue and I would have to go to corporate Kia Motors. I understand some new cars have issues, but Car Town Kia was not responsive when I left messages and was not interested in helping me once the contract was signed. I would not buy another car from this dealer. More