Back

Car Town Kia USA

Nicholasville, KY

4.3
426 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

Directions

By Type

Showing 426 reviews

May 25, 2024

We like the selection of cars, but sometimes the service is slow. I like that the service department checks everything on the car even if it's just an oil change. Peyton was very informative and friendly. More

by lj_bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton
May 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad you appreciate our car selection and thorough service checks. We apologize for any delays and are pleased to hear Peyton was informative and friendly.

May 24, 2024

Excellent- promptly greeted by a very kind, friendly man named Mike (Powers, I think?) He got my car right in and it didnt even take as long as he said it would! (Always a good thing) Got it back with a c More

by porugsaken
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Mike Powers? He was great!
May 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that Mike provided excellent service and got your car in quickly. It's great that the service took less time than expected and that you appreciated the car wash.

May 22, 2024

There was a circumstance that unexpectedly occurred after a recall was corrected. They willingly got it back in immediately and corrected it. They were extremely accomodating! More

by DrBible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Caldwell
May 23, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that our team quickly and accommodatingly addressed the unexpected issue after your recall service. We appreciate your understanding and trust in our service.

May 20, 2024

Chris was very attentive and accommodating! I was running late and he stayed behind to make sure I received my paperwork. More

by AlexisJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
May 21, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're pleased to hear that Chris was attentive and accommodating, even staying late to ensure you received your paperwork. We appreciate your kind words and look forward to serving you again!

May 19, 2024

The customer service was amazing. They got us the best deal and were very fast! More

by Tycooke90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raynor
May 20, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're delighted to hear that you received amazing customer service and that our team was able to secure the best deal for you quickly. We appreciate your recognition and look forward to serving you again in the future!

May 19, 2024

Anthony L was my service advisor he was outstanding very knowledgeable about Kia cars. Answered all my questions. Was very professional and polite made me very confident in the service I would get in the se More

by bcgrig2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
May 20, 2024 -

Car Town Kia USA responded

Thank you for sharing your positive experience at Car Town Kia! We're thrilled to hear that Anthony provided outstanding, knowledgeable service and that his professionalism and courtesy gave you confidence in our service department. It's also great to know that our courtesy driver, Larry, provided excellent service as well. We appreciate your kind words and look forward to continuing to provide you with top-notch service in the future!

May 16, 2024

Clean environment, all staff are friendly and seem to have good knowledge of their products. However, I must reiterate that your phone system is the worst I have EVER dealt with. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
May 11, 2024

My service advisor today was Payton and she was very good. She went over everything very clearly. They were very quick too. The only negative was that the paperwork indicated that they placed a new serv More

by marcie_noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
May 13, 2024 -

Car Town Kia USA responded

Thank you for sharing your experience. We're glad to hear that Payton provided you with clear explanations and that the service was quick. We apologize for the oversight regarding the service sticker and will ensure better attention to detail in the future. If you have any further concerns, please don't hesitate to reach out.

May 11, 2024

Always helpful! Wouldn't buy a car anywhere else! Service is always top notch! Love this place More

by timrogers46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale
May 13, 2024 -

Car Town Kia USA responded

Thank you for your kind words! We're thrilled to hear that you always find our service helpful and top-notch. Your loyalty means the world to us, and we're glad you love our place. We look forward to serving you again in the future!

May 09, 2024

Have always been available and respectful every time we contacted them! Very clean and presentable waiting room! Service is always fast and reliable More

by chrisbennett558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
May 10, 2024 -

Car Town Kia USA responded

We are happy to hear of your positive experience with us here at Car Town Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...