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Car Town Kia USA

Nicholasville, KY

4.5
513 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 513 reviews

January 19, 2024

Staff went above and beyond to make sure I was taken care of I appreciate the people at cartown kia More

by Smitty54.smith22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 19, 2024 -

Car Town Kia USA responded

We are so happy to read such a great review about Car Town Kia! We look forward to your next visit! Take care!

January 18, 2024

My service at car town Kia was Professional great hospitality always been asked what they could do to help More

by c-hampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 19, 2024 -

Car Town Kia USA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Car Town Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

Mike helped me save a lot of money today! Thank you, Mike for your help More

by leelew62154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Mike Kirk
Jan 19, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 12, 2024

Problems with dealership and service since purchasing my car several years ago. Since the renovation and turnover in new service department, things have improved, but still issues with scheduling and other More

by AMARNYE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payton Hale, Evona Hartzell, Candace Kendrick, Jarred Rayle
Jan 17, 2024 -

Car Town Kia USA responded

We're grateful for your feedback and for recognizing Payton Hale's dedication to providing excellent customer service. We apologize for any previous issues and are committed to continually improving our services. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 11, 2024

Didn’t fix my problem when I initially brought it to there attention now I’m stuck with fixing it myself More

by AnthonySteelers
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kirk
Jan 17, 2024 -

Car Town Kia USA responded

We're truly sorry to hear about your experience. We understand your frustration, and we would appreciate the opportunity to make things right. Please reach out to me directly so that I can better understand the situation and work towards a resolution. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 11, 2024

Good service done sooner than expected. Performed a product improvement service at no cost to me. More

by kia carnival
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Jan 17, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 10, 2024

Very fast and friendly service. People there are very professional and the waiting area is very nice. More

by grousos76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Jan 10, 2024 -

Car Town Kia USA responded

We're thrilled to hear that you had a fast and friendly service experience with us. Our team takes pride in providing professional and efficient service to our customers. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

January 08, 2024

Great experience and willing to negotiate prices. Very friendly staff. Very helpful and quick to answer all questions More

by jammie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick
Jan 10, 2024 -

Car Town Kia USA responded

We're delighted to hear that you had a great experience with us, and we appreciate your positive feedback. Our team is always here to help and answer any questions you may have. If there's anything else you need, please don't hesitate to reach out. Enjoy your new car!

January 02, 2024

They are always helpful and very courteous and worked with me on the repairs that were necessary. I have enjoyed dealing with Car Town Kia for the past 11 years. Thanks again. More

by djm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Jan 03, 2024 -

Car Town Kia USA responded

Thank you for your loyalty and for choosing Car Town Kia for over a decade! We're delighted to hear that our team has consistently been helpful and courteous, and that we could work with you to address the necessary repairs. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your trust and look forward to serving you for many more years to come!

January 02, 2024

Very good experience. Just disappointed on the fact that when I purchased my vehicle, we got the extra service (that we pay for) to have the car cleaned on the inside and More

by sstewart
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad?
Jan 03, 2024 -

Car Town Kia USA responded

We appreciate your positive feedback about your service experience, and we apologize for any disappointment regarding the change in the cleaning service. We will certainly take your feedback into consideration as we strive to improve our offerings. If you have any more questions or if there's anything else we can assist you with in the future, please feel free to let us know. We're here to help, and we value your business!

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