Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.3
413 Reviews
Call Dealership (859) 887-4737
View Awards

3120 Lexington Rd.

Nicholasville, KY

40356

Directions

By Type

Showing 413 reviews

May 01, 2024

The dealer and service department provides friendly professional service. Have had mo issues with either department More

by bjobrien33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Report | Print
May 01, 2024 -

Car Town Kia USA responded

It's great to hear that you've consistently received friendly and professional service from both the dealer and the service department. Having no issues with either department speaks volumes about their commitment to customer satisfaction. If you ever need assistance in the future, don't hesitate to reach out.

Helpful
May 01, 2024

I purchased a new 2018 Kia Sorento here & they have given me great routine maintenance & have always contacted me to bring my car in if there is an issue of any recall concerns . They are always friendly & p More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Report | Print
Helpful
April 28, 2024

Everyone is always so polite and helpful The facility is emaculant We recommend Kartown to everyone More

by Vl80003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Lonnie Barnett, Stan Petrey, Kenny Eads
Report | Print
Apr 29, 2024 -

Car Town Kia USA responded

It's fantastic to hear that you've had such a positive experience at Car Town Kia! Polite and helpful service, combined with a clean facility, can really make a difference. Thanks for recommending them to others—it's a great way to share your positive experience with friends and family.

Helpful
April 26, 2024

Sales and service have been excellent. Good value and courteous people. The waiting room is pleasant as well. More

by GaryB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Apr 29, 2024 -

Car Town Kia USA responded

Gary, it's wonderful to hear that you've had excellent experiences with both sales and service at the dealership. A combination of good value and courteous service can make all the difference. And having a pleasant waiting room certainly adds to the overall experience. If there's anything else you need, don't hesitate to let them know.

Helpful
April 24, 2024

Each time I bring in my car it is a pleasant experience and everyone is very friendly and helpful. More

by Snfreundorfer
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale
Report | Print
Apr 24, 2024 -

Car Town Kia USA responded

I'm glad to hear that you've had pleasant experiences each time you've brought in your car! Friendly and helpful service can make all the difference. If you ever need assistance again in the future or have further questions, feel free to reach out.

Helpful
April 23, 2024

Have always been treated fairly at this dealership. Both sales and service have exceeded my expectations. I’ve purchased four vehicles from this dealership and I intend on continuing to be a loyal cust More

by Denglish1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Report | Print
Apr 24, 2024 -

Car Town Kia USA responded

It's great to hear that you've consistently had positive experiences at this dealership! Being treated fairly and having your expectations exceeded, both in sales and service, is important for building customer loyalty. Thank you for sharing your feedback, and if you ever need assistance again in the future or have further questions, feel free to reach out.

Helpful
April 22, 2024

Chris did a wonderful job as always as our service representative. I would recommend him 10/10. He communicates everything well. Thank you!😊 More

by Phillip Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Apr 22, 2024 -

Car Town Kia USA responded

It's great to hear that Chris provided excellent service as always! Effective communication is crucial when it comes to servicing vehicles. Thank you for sharing your positive feedback, and if you ever need assistance again in the future or have further questions about your vehicle, feel free to reach out.

Helpful
April 19, 2024

The service was smooth and efficient. I liked how the service advisor came to me and explained the results and said they were done and it was less than an hour. Previous visits took more More

by Rexfactor32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Report | Print
Apr 22, 2024 -

Car Town Kia USA responded

It's fantastic to hear that your recent service experience was smooth and efficient! Improved service times make a big difference, and it's great that your visit was completed in less than an hour. If you ever need assistance again in the future or have further questions about servicing your vehicle, feel free to reach out.

Helpful
April 16, 2024

I have been dealing with this dealership for many years, buying and for service. I have had nothing but excellent service every time I go. More

by mim1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp, Adam Holmes, Jarred Rayle
Report | Print
Apr 17, 2024 -

Car Town Kia USA responded

It's fantastic to hear that you've consistently received excellent service over the years! Building a long-term relationship with a dealership is invaluable. If you ever need assistance in the future, don't hesitate to reach out.

Helpful
April 14, 2024

Very frustrating to schedule appointment months ahead for oil change, tire rotation and a recall and drive over a hour to dealership early on a Saturday morning to find out they had quit doing recalls on Sa More

by clhd58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Apr 15, 2024 -

Car Town Kia USA responded

I understand your frustration. It's disappointing when appointments don't go as planned, especially after making arrangements and traveling a long distance. If you need assistance rescheduling or have any further concerns, feel free to reach out. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Helpful
1
2
...
42