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Car Town Kia USA

Nicholasville, KY

4.5
513 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 513 reviews

April 25, 2025

Friendly and funny, Excellent customer service. He answer all question we asked and gave us an awesome deal. great experience. Mr. Fisher More

by krystal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. fisher
Apr 28, 2025 -

Car Town Kia USA responded

Thank you! We're glad our team provided excellent service, answered all your questions, and made the experience enjoyable. We appreciate your kind words!

April 19, 2025

Took my Kia Rio in yesterday. For a wheel sensors went bad. Still under warranty. All day they told me nothing yet. Later find out never touched it. Said A Mr Garrett. Well said f More

by Mrs Blankenship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett
Apr 25, 2025 -

Car Town Kia USA responded

Thank you for your feedback. We're sorry to hear about the delay and lack of communication regarding your vehicle. Your concerns are important, and we'll share them with the team to help improve our service process.

April 19, 2025

Berry Fisher was a very nice man he was swift with getting me a nicer newer car, was very friendly and respectful. He was very kind and happy and made sure we had the best deal he could possibly give More

by kirkyjokirkyjo24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Fisher
Apr 25, 2025 -

Car Town Kia USA responded

Thank you! We're glad Barry made your car-buying experience friendly, quick, and positive. We appreciate your kind words!

April 19, 2025

Barry Fisher is the way all car salesmen should be. Professional, kind, honest, helpful in meeting our needs !!!! More

by kirkyjokirkyjo24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Fisher
Apr 25, 2025 -

Car Town Kia USA responded

Thank you! We're thrilled to hear Barry provided such a professional and helpful experience. We appreciate your kind words!

April 09, 2025

Barry Fisher was such an outstanding salesman! He met my every need while staying within my price range. I would recommend him to everyone!! More

by Abigail Wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Fisher
Apr 14, 2025 -

Car Town Kia USA responded

Thank you for the great review, Abigail! We're glad Barry provided outstanding service and helped you find the right fit within your budget. We appreciate the recommendation!

March 28, 2025

I had a great experience at Car Town Kia in Nicholasville. Evan was helpful and made my experience a lot less stressful. I haven't chosen my new car yet but will definitely return for further More

by shanna colwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Daly
Mar 31, 2025 -

Car Town Kia USA responded

Thanks for sharing your experience! We're thrilled Evan made your visit stress-free. Looking forward to helping you choose your perfect car soon at Car Town Kia!

March 25, 2025

My car is not drivable due to a malfunction and recall with Kia’s manufacturing. My entire engine has to be replaced which is covered under Kia’s lifetime warranty. However this dealer promised a loaner c More

by AnomalyInvestmentsLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Loechel
Mar 26, 2025 -

Car Town Kia USA responded

We’re very sorry to hear about your experience. You deserve timely support and respectful service, especially with a warrantied issue. This is not the standard we strive for, and we sincerely apologize for the frustration caused. Please reach out directly so we can address this properly and work toward a resolution. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Mar 26, 2025 -

AnomalyInvestmentsLLC responded

After a representative wrote on my complaint here as well as on google asking me to email him to handle the matter “promptly“, to no avail. I emailed this morning to still receive no response. Again, the issue is warranted as told to me by this dealership and another. Fault code P1326, Knock sensor which is covered under the Lifetime Warrant. I provided my registration to prove ownership which was all that was originally required. Now that I’ve escalated the matter, I am being asked for a bill of sale for a car I bought nearly a year ago. Ridiculous!!! My car has yet to be worked on nor have I been provided a loaner car. Anthony in service has given me different, conflicting answers, and continues to be evasive. This afternoon I received a call from the service manager, Tim, who attempted to hang up on me when I very calmly and respectfully vented my frustration. He specifically told me he’s not going to listen to how I feel on the matter. This is completely unacceptable. The service Kia has provided, or lack of, is terrible!!!!!!!

March 05, 2025

I am not sure where to start with describing the experience I had recently with Adam and Patrick. My husband and I came in not necessarily looking to purchase a new car but looking for clarification More

by Kelley W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Dunham, Adam Holmes
Mar 11, 2025 -

Car Town Kia USA responded

Thank you for sharing your incredible experience, Kelley! We're so glad Adam and Patrick took the time to listen, understand your needs, and help you find your dream 2025 Kia Sorento. Their dedication, knowledge, and professionalism truly made a difference. We appreciate your recommendation and look forward to serving you again in the future. Enjoy your new Kia!

January 29, 2025

Car Town Kia has been a part of my family for nearly 10 years—not just because we love Kias, but because we are loyal to Car Town Kia specifically, just as they have always been loyal to us. I had the p More

by katy_webb4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Cain, Alisha Adair, Luke Hill, Eric Duffy
Jan 30, 2025 -

Car Town Kia USA responded

Thank you for your loyalty to Car Town Kia for nearly 10 years! We’re thrilled that Gabe, Alisha, JP, Luke, Eric, and the entire team made your experience seamless and enjoyable. Your kind words mean so much to us, and we’re proud to have you as part of the Car Town Kia family. We appreciate you and look forward to serving you for years to come!

November 20, 2024

Our buying experience was great. However, 3 months later our vehicle completely shut down due to engine failure. This is a newer vehicle that came with what they will tell everyone, More

by dkathlina13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Raynor
Nov 20, 2024 -

Car Town Kia USA responded

We're sorry to hear about your experience and understand how frustrating and disappointing this situation has been. Your satisfaction is important to us, and we want to help resolve this matter. Please contact me at your convenience, so I can learn more about this situation. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

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