Car Town Kia USA

2020 Kia Telluride SX AWD – Stunning Vehicle, But Paint & Engine Failures with No Accountability We bought a 2020 Kia Telluride SX AWD in White Pearl with black wheels and the beautiful brown leather inte Engine Failures with No Accountability We bought a 2020 Kia Telluride SX AWD in White Pearl with black wheels and the beautiful brown leather interior. We fell in love with this vehicle—from the premium features like the holographic MPH display to the spacious, upscale cabin, advanced safety tech, and all-wheel drive performance. Kia made something special here, and we were proud to drive it. But within just 3–4 years, we ran into two major failures—both widely known issues—and Kia refused to take full responsibility. 1. Engine Failure / Oil Consumption The engine began burning oil at an abnormal rate and had to be replaced. Kia only paid for half the cost, leaving us with a $4,000+ bill, even though this issue is common in late-model Tellurides and has been widely reported. 2. White Pearl Paint Peeling Soon after, the paint started peeling in large sheets—mainly on the roof and pillars. Our trusted body shop and insurance adjuster both confirmed this is a known factory defect caused by poor paint adhesion. Kia’s Consumer Affairs department denied our claim—not based on the facts, but because the car had just passed the 100,000-mile mark. This has nothing to do with mileage or wear. It’s a quality issue—plain and simple. We now face another $3,000+ repair just to repaint a vehicle that was still under five years old when these problems occurred. This SUV has been garage-kept, well-maintained, and treated with care. Kia: We were loyal fans of this vehicle. You had us. But your lack of accountability for repeated, well-documented manufacturing defects has completely eroded that trust. 👉 Please contact us directly to make this right. We have full documentation: repair quotes, paint photos, insurance verification, and the Consumer Affairs denial. You still have the opportunity to do the right thing—for us and for the many others dealing with these same problems. Until then, we’ll continue sharing our experience to help others make informed decisions. More

Very good at his job. Also knows a' lot about cars. He got my wife and I a really good on a new kia k4 gt-line turbo. Also knows a' lot about cars. He got my wife and I a really good on a new kia k4 gt-line turbo. More

Friendly and funny, Excellent customer service. He answer all question we asked and gave us an awesome deal. great experience. Mr. Fisher He answer all question we asked and gave us an awesome deal. great experience. Mr. Fisher More

Took my Kia Rio in yesterday. For a wheel sensors went bad. Still under warranty. All day they told me nothing yet. Later find out never touched it. Said A Mr Garrett. Well said f For a wheel sensors went bad. Still under warranty. All day they told me nothing yet. Later find out never touched it. Said A Mr Garrett. Well said first things first this morning now it's 3:17 haven't heard #1 word. I hope they didn't let it sit 2 day More

Barry Fisher is the way all car salesmen should be. Professional, kind, honest, helpful in meeting our needs !!!! Professional, kind, honest, helpful in meeting our needs !!!! More

Barry Fisher was such an outstanding salesman! He met my every need while staying within my price range. I would recommend him to everyone!! He met my every need while staying within my price range. I would recommend him to everyone!! More

I had a great experience at Car Town Kia in Nicholasville. Evan was helpful and made my experience a lot less stressful. I haven't chosen my new car yet but will definitely return for further Nicholasville. Evan was helpful and made my experience a lot less stressful. I haven't chosen my new car yet but will definitely return for further shopping with Evan at Car Town Kia in Nicholasville! More

My car is not drivable due to a malfunction and recall with Kia’s manufacturing. My entire engine has to be replaced which is covered under Kia’s lifetime warranty. However this dealer promised a loaner c with Kia’s manufacturing. My entire engine has to be replaced which is covered under Kia’s lifetime warranty. However this dealer promised a loaner car while my car undergoes repairs, but after 7 days has done nothing to accommodate my issue. The staff seem unenthused to help with this matter, short and sharp with evasive responses, and make me feel unwanted as a melanated customer. My calls, texts, and requests remain unanswered. Even when speaking to the higher ups after my concerns were escalated, I’ve been treated horribly by each individual in this establishment. Again, this is a warrantied issue that has absolutely nothing to do with anything I’ve done. My car has no lien and no note, yet this is the appreciation I receive as a loyal customer. Completely Disappointed and dissatisfied! More

I am not sure where to start with describing the experience I had recently with Adam and Patrick. My husband and I came in not necessarily looking to purchase a new car but looking for clarification experience I had recently with Adam and Patrick. My husband and I came in not necessarily looking to purchase a new car but looking for clarification and resolution to an old situation. Adam sat down with us and listened, cared what we had to say and understood our needs. He was caring, compassionate, and professional. He was able to help put us into a 2025 Kia Sorento that we absolutely love. Adam and Patrick helped us get into our dream car with a warranty that will give us a peace of mind for years to come. Patrick was thorough and extremely knowledgeable. He showed us every nook and button on our car. They both worked late in the evening to get our deal closed. We couldn't be any happier with our purchase and look forward to doing business with them in the years to come. I highly recommend Patrick and Adam if you are in the market for a new car. Kia has come such a long way, and we are so incredibly happy! Thank you to Car Town Kia and both Adam and Patrick! More

Car Town Kia has been a part of my family for nearly 10 years—not just because we love Kias, but because we are loyal to Car Town Kia specifically, just as they have always been loyal to us. I had the p years—not just because we love Kias, but because we are loyal to Car Town Kia specifically, just as they have always been loyal to us. I had the pleasure of working with Gabe and Alisha, who made an exceptional team. From the very beginning, they showed a genuine commitment to meeting my needs. Their expertise was evident, and they remained transparent throughout the entire process. My experience felt personalized, with my vehicle goals at the forefront—goals that were not only met but exceeded by JP, Gabe, and Alisha. Beyond the sales team, everyone I interacted with was outstanding. Luke, the insurance representative, and Eric, the accountant, were both incredibly professional and personable. Every interaction felt warm and genuine, making the entire process seamless and enjoyable. I’m thrilled to now be part of the Car Town Kia family, just like my parents and grandmother. A heartfelt thank you to everyone who played a role in making this experience so memorable and a success, including those working behind the scenes. I truly appreciate each and every one of you! More