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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.5
513 Reviews
Call Dealership (859) 887-4737
View Awards

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 513 reviews

November 20, 2023

The service was very good, sales rep very helpful, vert thorough and very patient. All staff was polite and helpful. More

by Dethomas1931
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Vega - Very good
Report | Print
Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2023

The service personnel are very Friendly, professional , knowledgeable and organized every time I have been . More

by bakletessia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Report | Print
Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 18, 2023

My second experience with service. Much better communication and overall service. Still difficult to reach service advisors due to the phone system. Anthony was great. More

by wilson_energy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Report | Print
Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2023

There always seems to be an issue everytime i go there. The right hand does not seem to know what the left hand is doing. Customer service is lacking.not only in sales but also in service. You do not even More

by twray9669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Report | Print
Nov 17, 2023 -

Car Town Kia USA responded

We apologize for the recurring issues and the lack of coordination you've experienced during your visits. It's concerning to hear about the gaps in our customer service, both in sales and service departments, and the error regarding your car's make and model. We take your feedback seriously and are committed to improving our internal communication and record-keeping. Please reach out to me directly at grobertson@oxmoorautogroup.com so we can correct our records and discuss how we can better serve you in the future. Your satisfaction is important to us, and we hope to resolve these issues to your expectations. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

November 16, 2023

They were very helpful in getting my vehicle in to be looked at and fixed. More

by Cdk9784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Nov 17, 2023 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 16, 2023

The people that work there are all very nice and helps ln anyway they can More

by agibson207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Kenny Eads
Report | Print
Nov 17, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2023

Grat place to buy a new car! They have very knowledgeable sales staff, and an outstanding service department. More

by wil_jms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Report | Print
Nov 16, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2023

I have had nothing but the best experience at car Town Kia, and the all the staff. They are all great people there. There's to many people that are amazing there to throw out names so I'm saying they all More

by Joe chaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rommy chipurnoi, Eric Duffy both big 5 stars, Adam Holmes, JP Hunt, Brandon Miller, Gabrielle Robertson
Report | Print
Nov 16, 2023 -

Car Town Kia USA responded

Joe. thank you so much for your glowing review! We're delighted to hear about your positive experiences at Car Town Kia and that our entire team has been amazing in assisting you. We're committed to providing excellent service, whether you're looking for a new or used car. Your high recommendation is greatly appreciated, and we look forward to helping you with your next car purchase. Thank you for choosing us, and we can't wait to see you again!

November 14, 2023

Always accommodating and fast. Took care of my Telluride last minute today and had it ready in no time. More

by kldempsey1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Nov 16, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2023

Went for wiper blades and got little more than I expected thank you for the blades More

by ed.roach55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The new people in service department
Report | Print
Nov 13, 2023 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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