Car Town Kia USA

I've used the service dept. for 11 years & their service dept is very good for 11 years & their service dept is very good More

This was the easiest dealership I have worked with. I was in and out in 3 hours. Car Town Kia was efficient but also made sure that everything was covered at the best price in town. I recommended anyon I was in and out in 3 hours. Car Town Kia was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Car Town Kia. More

Where to begin to review this dealership. We purchased a new 2022 Kia Niro in March 2022. They charged us $31,000 for the Kia Niro LX which had a msrp of around $25,000. At signing we were in We purchased a new 2022 Kia Niro in March 2022. They charged us $31,000 for the Kia Niro LX which had a msrp of around $25,000. At signing we were informed from the paperwork that the Niro was the LXS model. The title even states that it is an LXS but is actually an LX. We traded in the Niro for a new Buick Encore this past weekend. We were informed by the Buick dealership that we could get a refund on the Kia for the unused portion of gap coverage and extra warranty through Car town Kia. Car town Kia does not return phone calls or respond to emails. This is a common practice from this dealership as I have learned over the years. Do yourself a favor and do your research if you are looking to buy a new Kia and stay away from this dealership. There are far better dealerships in Northern Ky or Cincinnati, even Louisville. More

Friendly customer service and helpful. Clean waiting area with plenty of refreshments available to all. Clean waiting area with plenty of refreshments available to all. More

It’s service is top notch very friendly best I’ve been to in a long time in a long time More

I was very pleased with my maintenance visit to Car Town Kia on Thursday July 27. The service rep was very friendly treated me like it should be. I was told everything that was going to happen and addressed Kia on Thursday July 27. The service rep was very friendly treated me like it should be. I was told everything that was going to happen and addressed all my questions with genuine concern. My car was returned clean and neat and in a timely manner. I had 2 grandkids with me so we were given a shuttle ride to MacDonalds to wait until my car was ready and then brought back to the dealership. More

I had a great experience at Car Town KIA. I was looking to trade my 2020 for a new 2023 Forte to take avantage of their promotion. The process was quick and straight forward. The agent tha I was looking to trade my 2020 for a new 2023 Forte to take avantage of their promotion. The process was quick and straight forward. The agent that hel;ped me was DJ Roark. He was very efficient and straight forward. I am very happy with the upgrade. This is my 3rd KIA purchased in 22 years. More

Curtis was one of the best sales men we’ve ever dealt with. We’ve bought cars from plenty of other companies, and we just wanna say Kia has earned our long term business. We were impressed with EVERY par with. We’ve bought cars from plenty of other companies, and we just wanna say Kia has earned our long term business. We were impressed with EVERY part of the process, and them putting us in a brand new car when we were told no at other dealers, who treated us poorly for negative equity. We LOVE car town Kia! More

It’s been almost a week that they have had my 2022 Kia telluride. The air went out. The service department is horrible. Had to wait 7 1/2 hours before I got a rental car to drive. Still no update as to wh telluride. The air went out. The service department is horrible. Had to wait 7 1/2 hours before I got a rental car to drive. Still no update as to what is wrong with my car. More

Very professional, polite & curiosity ever time that I had been to the dealership, whether for service or to purchase a vehicle. I’m a repeat customer had been to the dealership, whether for service or to purchase a vehicle. I’m a repeat customer More