Car Town Kia USA

Always courteous and helpful on the phone or in person. Waiting area and restroom are clean . I like that they keep you informed of what's going on. I know that they have not forgotten me. Waiting area and restroom are clean . I like that they keep you informed of what's going on. I know that they have not forgotten me. More

There is no truth to what they say to get you to buying a car. They rush you and lie to you to buy the Extend Warranty. They might as well be part of those spam warranty call scams. I was told part of the wa car. They rush you and lie to you to buy the Extend Warranty. They might as well be part of those spam warranty call scams. I was told part of the warranty was part of the free oil changes. After looking at the contract I saw I paid an extra $500.00 for those oil changes. I paid way over sticker for the car I bought. Nope never again. More

Easy to work with. They did my service work in a timely matter. Happy with their service. They did my service work in a timely matter. Happy with their service. More

Great transaction and DJ was the best. Helped me through all the paperwork and addressed any concerns. This is my second Telluride and I LOVE IT!! I actually came to schedule an oil cha Helped me through all the paperwork and addressed any concerns. This is my second Telluride and I LOVE IT!! I actually came to schedule an oil change and recalls addressed and ended up getting a great trade on my prior Telluride. More

Service Dept never returns phone calls. Trying to book an oil change and you have to wait 3 months. When you tell the receptionist about having vehicle trouble and not being able to reach a Trying to book an oil change and you have to wait 3 months. When you tell the receptionist about having vehicle trouble and not being able to reach a service advisor, they suggest you buy a new car! More

Great experience! No pressure at all! Would easily deal with Jarred again and whole staff! No pressure at all! Would easily deal with Jarred again and whole staff! More

Impossible to get a service appointment by web site (all appointments taken) or phone (nobody answers, phone mail messages not returned). I had to drive out and talk to the service desk in person to get an appointments taken) or phone (nobody answers, phone mail messages not returned). I had to drive out and talk to the service desk in person to get an appointment. When my 15000 mile check up was complete, they did not offer to wash my car and they had not measured my tires or brakes for wear. I am very unhappy I bought this car. As I go deeper in this review you require the name of the person in the service department I worked with. I don't know and I don't think your reviewers should be required to do this. More

Everyone is so nice and helpful. They are sincere and courteous and make you feel so welcome. They are sincere and courteous and make you feel so welcome. More

The dealership is not to blame, but I would never purchase another Kia because of the way Kia screwed me when my key stopped working about 5 years ago. I purchased my 2013 Soul new and have had it re purchase another Kia because of the way Kia screwed me when my key stopped working about 5 years ago. I purchased my 2013 Soul new and have had it regularly serviced. It has 86,000 miles on it and has been dependable. Kia wants to charge me more than $300 to replace and program a key that never should have stopped working. It just basically came apart. It reminds me of why the American auto industry declined-designed obsolescence. More

Had a poor experience during my last service. Very disappointed with the service & how long it took. Scheduled my appointment on 4/28 for 6/7 at 11am, as that is how far out they were booked. Upo Very disappointed with the service & how long it took. Scheduled my appointment on 4/28 for 6/7 at 11am, as that is how far out they were booked. Upon arrival, they said they spoke with me the day prior, which was not accurate. Did not have my set appointment in their system (had to show my email conformation) and with that was told 2-3 hours for an oil change (even after showing email conformation of set appointment)! Granted there were a couple recalls but I insisted on scheduling those at a later date as I had 2 children with me, one being an infant. I luckily had my parents with me for use of an extra vehicle and to help keep busy. After doing some running around and miscellaneous driving around we went back to check on timing, mind you after 2.5 hours of my vehicle being there we never received a courtesy call for updates, I had to call and follow up. Anyways, after stopping in, we were told another 2 hours! I could not sit in there with 2 children for an additional 2 hours. So I decided to just go home and wait. I was about 5 minutes from home and was called and told it would be done in 20 minutes. How do you go from 2 hours to 20 minutes!? I am new home at this point and they're wondering when I can make it in to get my vehicle. They have not courtesy vehicles to offer customers nor do they have anyone that would bring the car to you. I had them offer to pick me up, but again, I have 2 small children that would've had to come along too. I was still in correspondence with the service department after 5pm! From 11am, my scheduled appointment, to after 5pm. I even called to speak with rue so called service manager, Chris and to this day (6/12) have yet to receive a call back. This should have never taken this long. Very disappointed in how the service was let alone how long this took. I am now going to have my vehicle service else where. More