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Car Town Kia USA

Nicholasville, KY

4.5
513 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 513 reviews

May 23, 2023

Part of the issue I encountered was very misleading Kia website. A Rio S is 18,500 base, I wanted technology package that made price $20,300. I clicked the buy button and it says there are 3 cars that are More

by Keloku
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I am bad with names... and Eric Duffy
April 21, 2023

Absolute Joke! Spend all that money on a vehicle and you can’t even get a service appt before 60 days? I’ve had several Kias and i’ll never buy another one. I h More

by Melissa
Recommend Dealer
No
Employees Worked With
Daniel Phillips
March 08, 2023

Chris Wingfirld is very rude refused to repair damage caused by the service department. Chris the service manager said "he didnt care what happened because a walk around had not been done before leaving More

by Megz2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris wingfield, bruce lee
January 13, 2023

Oxmoor needs to clean house from top to bottom. If you want to know who just ask the majority of the sales staff. More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anonymous
September 28, 2022

After driving our car to assess it for a trade, the dealer held onto our keys. We had to ask 3 different times for the keys back. Finally, I stood up & said we had to go. On the way over, the internet More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
June 29, 2022

I had just bought my car at Kia. I went in for oil change and routine check. Only 8k miles on my car. I had scratches on my car. After my oil change was done I had to wait over an h More

by Joshgentry60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Corman , Chelsy Perez, Evona Hartzell, Mike Kirk, Jon Timco, Chris Caldwell, Duke Owens, Candace Kendrick, Kenny Eads, Johnny Hartzell, Ken Cusic
December 17, 2021

Told my daughter they had her new car . Shes single mom with autistic kid on little over minimum wage . She drove 2.5 hrs they sold car then told her itd be $7000 higher and while she was aggravated and ti More

by Nayramey1964
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby, alisha, keshia, jessica and some other guy had dog , Brandon Miller
November 16, 2021

Liars from the start. Purchased a 'certified' used car (2018 Nero) and the extended warranty but of course the issue with my car (which had the engine light on already at purchase) magically wasn't covere More

by tinkertoi13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stan Petrey
July 23, 2021

The worst service I’ve ever experienced! I have serviced many different cars in my lifetime and the service center at Cartown Kia is, by far, the very worst. Their service WRITER’S seem ignorant and their t More

by Jennifer Driver
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
April 24, 2021

Horrible dealership. They only answer the phone about half the time and when they do, you will end up in voicemail and noone will return your call. After about 5 attempts, finally got someone on the pho More

by raptor5725
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
JP Hunt
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