Car Town Kia USA

Oil change The service center is wonderful! They let you know how long it is going to be and offer pastries and coffee. The Sales Department-I purchased my K The service center is wonderful! They let you know how long it is going to be and offer pastries and coffee. The Sales Department-I purchased my Kia from Jim Mcenrue. Excellent salesman! I have recommended Kia and Jim to many folks! More

New Brakes in a flash! I called to Cartown Kia for a brake check as they were squeaking. They were ready for me as soon as I arrived, confirmed my car issue and escorted me I called to Cartown Kia for a brake check as they were squeaking. They were ready for me as soon as I arrived, confirmed my car issue and escorted me to a confortable waiting area. In a short time, they returned with the news I expected, new front brake pads needed. The price was reasonable and the completed the work in under an hour. I was on my with a smile! More

Great dealer & service! We were having our Sorento serviced and to check on a problem. After checking our vehicle, the mechanic was honest about the problem and advised us n We were having our Sorento serviced and to check on a problem. After checking our vehicle, the mechanic was honest about the problem and advised us not to spend money on something that was not significant. More

Service of vehicle Very pleased with the service I was in a time crunch and they got me in and out very quickly. I would recommend this service department. Very pleased with the service I was in a time crunch and they got me in and out very quickly. I would recommend this service department. More

excellent and very nice and willing to help Excellent and very nice and willing to help and go the extra mile stays on top of things I would recommend anyone to go there it's a great place with Excellent and very nice and willing to help and go the extra mile stays on top of things I would recommend anyone to go there it's a great place with great people working. More

Very friendly and nice setting area Very nice nice place to relax while the work they had the car done in a quick amount of time to getting it in there and out Very nice nice place to relax while the work they had the car done in a quick amount of time to getting it in there and out More

Great service I am so pleased with the service at Cartown Kia. Everyone is courteous, professional and most importantly, honest. I wouldn't take my Kia anywhere els I am so pleased with the service at Cartown Kia. Everyone is courteous, professional and most importantly, honest. I wouldn't take my Kia anywhere else. More

No communication. It’s been a month since I had an oil change there. That day started with incorrect vehicle information in both an appointment reminder email and text It’s been a month since I had an oil change there. That day started with incorrect vehicle information in both an appointment reminder email and text I received from Kia. Later I was told(for the second time)my free unlimited oil change coupons wouldn’t be honored and also that a warranty I paid for was canceled. While the coupon “glitch” was corrected(hopefully) I was told the warranty problem was a probable clerical error and showed paid in full. Someone was to look into it & get back to me. Over a week later I finally got a voicemail saying it was cleared up but no explanation. I returned the call REPEATEDLY, playing a month-long game of phone tag with numerous supervisors/mgrs and still have no idea if this warranty will in fact be honored should I have the unfortunate situation of needing to use it. I’ve NEVER in the 3yrs of owning my car called this location and actually been connected to the person I needed. I did however get Lawrence(my salesman) EVERY time bc he gave me his cell phone#. Everytime I’ve dealt with the “Service” dept I’ve had some kind of trouble&even with a mgr on the first visit to the showroom with discrepancies in the price advertised on your website! This lengthy review is my last ditch effort to communicate with someone though I have little hope that it will be noticed either. I’ve been very patient with the repeated chaos there but this is NOT service. More

Program remote Fast and courteous. Let me know that I was within a couple thousand miles of my warranty running out. Commented that my car looked real good for the y Fast and courteous. Let me know that I was within a couple thousand miles of my warranty running out. Commented that my car looked real good for the year and mileage. More

I had a wonderful salesman but.. I had a wonderful salesman (Jim), he tried everything to get me where I needed to be. But, once it came time to sign the contract it seemed like every I had a wonderful salesman (Jim), he tried everything to get me where I needed to be. But, once it came time to sign the contract it seemed like everything got twisted. This was my first purchase completely on my own. Age 22, and I was not aware of all the key things to look for. Needless to say, my mom had to come back to the store to discuss the contract with said person. Luckly, they fixed it. But, lesson learned.. LOOK AT EVERYTHING ON CONTRACT. When someone says something is 'included' - it really isn't. You are purchasing the extras. Just know what all to look for before heading that way. But, I did have an awesome salesman and an awesome guy help me find the best interest rate + payment option for exactly what I needed. I love my vehicle! More