Car Town Kia USA

Couldn't have done it without them I walked into the lot in the morning with not so great credit and Robert took me in got me all set up with a brand new KIA Soul with a price that I co I walked into the lot in the morning with not so great credit and Robert took me in got me all set up with a brand new KIA Soul with a price that I could afford and live off of. I really couldn't have gotten such a great car if Robert wasn't there and I am really grateful to have met him. Thank you Car Town KIA! More

They tried GSM went above and beyond to try and make it work. I appreciate that. Thanks for putting the effort in for us. Maybe next time. GSM went above and beyond to try and make it work. I appreciate that. Thanks for putting the effort in for us. Maybe next time. More

Awesome! I live 2+ hrs away from this dealership and I have never stepped foot on their property...However I did purchase a 2017 Kia Sorento from them less tha I live 2+ hrs away from this dealership and I have never stepped foot on their property...However I did purchase a 2017 Kia Sorento from them less than one week ago! I called them and told them what I wanted and explained what kind of car I needed to trade in. The salesman Brandon, was super helpful and patient with me as I was new to this whole experience! He sent pictures of the car I picked out to make sure the color and everything was what I wanted!! A short time later, I was approved and that eveing they DELIVERED my new car to me!! And took my trade in with them as they left!! Best car buying experience...EVER!!!! More

Disgusted Our first experience leasing a Kia was awesome, and we truly enjoyed the guy we worked with. This next go around was absolutely horrible. Our credit h Our first experience leasing a Kia was awesome, and we truly enjoyed the guy we worked with. This next go around was absolutely horrible. Our credit has dropped, due to both of us experiencing a layoff at the same time and we fell behind on credit card payments. Was very upfront about this when we called to get a credit app and we were told that we would be able to leave with something we were happy with. Basically when we got there- we were handed off to another person, who did not know about our rough patch because the guy we invested our time in couldn't bother with us. When we weren't approved they were rude, and the people around us knew we weren't approved thanks to the lack of professionalism they portrayed. Went to another car dealer and got the price we were looking for, and we weren't treated like garbage over our credit that already made us feel awful enough. Will never again go through Kia, especially cartown Kia on Nicholasville. More

sucks they are rude and distasteful. i am paying out the roof for a piece of xxxx car. don't buy from them. you'll end up regretting everything! service i they are rude and distasteful. i am paying out the roof for a piece of xxxx car. don't buy from them. you'll end up regretting everything! service is horrible. i just got off the phone with Patrick and he sounded pitiful, he kept sighing and seemed like I was a hassle. this place truly sucks! More

bad service department service department is horrible. they don't fix your car right the first time prices are overcharges work not done. never bring you car here for servic service department is horrible. they don't fix your car right the first time prices are overcharges work not done. never bring you car here for service no customer service and sense of urgency. never one in my whole ordeal did I ever get to talk to a manager this place is just not right More

Veryprofessional and didn't swarm you when you pulled in the Jarrod was my salesperson, he was very professional and was very knowledgeable as well as personable! Thank you Jarrod for the best car buying exper Jarrod was my salesperson, he was very professional and was very knowledgeable as well as personable! Thank you Jarrod for the best car buying experience ever! More

Returning I had a bad experience my first visit , but decided to give them another try, and glad that I did got a great sales rep this time and I am driving a n I had a bad experience my first visit , but decided to give them another try, and glad that I did got a great sales rep this time and I am driving a new Kia Soul ... Thank Jarred for your honesty hope to do business with Car Town Kia for many more years. More

Best experience ever! Our salesman was Philip Newman. We went online and started the approval process since we didn't live in Nicholasville. They had everything ready for Our salesman was Philip Newman. We went online and started the approval process since we didn't live in Nicholasville. They had everything ready for us when we got to the lot and Phil steered us right to the vehicles that we would be interested in. We told him what payment range we wanted and he never once tried to steer us above that. We've never had a good car buying experience and this one could not have been better. The staff from Chelsy who took care of us online with the pre approval, to Phil, to Patrick in financing, he whole experience was wonderful. Great job guy! You've definitely earned customers for life! The Vires Family More

Great service,friendly. My experience with cartown KIA was awesome. My sales Representative was very friendly personable. Phil Newman listen to my desires wants needs and pr My experience with cartown KIA was awesome. My sales Representative was very friendly personable. Phil Newman listen to my desires wants needs and provided what I ask for. Jay Canizal finance manager was great personable. Assisted me with my financial needs..Great all around service and friendly atmosphere. More