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CarMax White Marsh

White Marsh, MD

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18 Reviews

10201 Philadelphia Road

White Marsh, MD

21162

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Showing 18 reviews

May 10, 2024

My recent car-buying experience was nothing short of exceptional, thanks to the outstanding service provided by James Johnson, a knowledgeable and passionate salesperson, and Dan Cignata, the efficient More

by RaviDave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Johnson, Dan Cignata
October 12, 2023

Sales person was great. Service side sucks. They lir, never call back when they promise they will and are overall a nightmare. Car goes back tomorrow. More

by Tpo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No specific employee
June 07, 2022

I have had to return my car 4 different times now for an issues they created! My car was there for cosmetic issues and they patched a hole in my tire. When I picked my car up the entire thing shook uncontro More

by amanda.kuser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary service manager, Jason assistant service manager, Angela site manager
November 16, 2021

I recently purchased a Lincoln MKC from this Carmax location on October 28, 2021. I was only able to drive the car for less than 48 hours before I received a message that the Steering Assist needed to More

by Kennetha.woods
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Kimberly
August 27, 2021

Both of the cars I returned should not have passed Maryland state inspection. RUDE no one answers the phone good luck getting service. well what else can I say except this was my worst retail experien More

by Pigdrt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't remember
April 01, 2021

Lied to me about how many accidents the suv had sold me a suv that was salvaged air bags deployed Flipped the title. They didn't use carfax they used experience which doesn't tell everything. I would have ne More

by Brandy.quade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pat
January 18, 2021

After 4 cars , paid off 2 early they give me a 24. APR. charger2.9 APR. Paid off early dart 9.75. Not happy at More

by Simmonsdenise13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
December 05, 2019

Worst buying experience ever. Purchase a car from Carmax on 11/20. Returned the car back to them on 11/21 at their request because the center console was frozen( couldn’t control the major function of the More

by Michael_sutton
Recommend Dealer
No
Employees Worked With
Daniel/Rob
October 19, 2017

‘Inspected’ Car Disaster- Buyer Beware Entire transaction has been a disaster. The truck was not thoroughly inspected according to their famous Carmax protocol. There was scratches on the More

by Diva26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
March 04, 2015

very pushy and a huge rip off They offered me $2000 under Kelly Blue Book (the lowest estimate) for my trade which had been appraised elsewhere for over KBB. And were incredibly pu More

by ticked
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
multiple
1