CarMax White Marsh

I've got to tell you, I've bought 2 cars over 5 years from these folks and they are just terrific. The only drawback is that they don’t negotiate their prices. I went to a BMW dealer to lease a new or pu from these folks and they are just terrific. The only drawback is that they don’t negotiate their prices. I went to a BMW dealer to lease a new or purchase a late model vehicle and got treated like I was a simpleton. I went to Carmax and got $2500 more for my trade in and bought a 2002 325xi (all wheel drive) for $4000 less than the BMW dealer wanted for a 2003 325i (rear wheel drive only) with identical mileage. I had the car delivered from a Carmax in Tennesee. When I test drove it (I wasn’t going to, but my salesperson insisted that I do) I found that it had a bad throw out bearing in the clutch. The Carmax people were apologetic and promised to take it to the BMW dealer to see if they would fix it as it was still under warranty. (they wouldn’t), so Carmax replaced the whole clutch assembly with BMW parts, total cost to me $0. All during the process the salesperson, business office people and service manager were polite, honest and kept asking if I was satisfied with what was going on at each step of the way. The next car I buy will be from them. More