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CarMax

Knoxville, TN

4.7
40 Reviews

11225 Parkside Drive

Knoxville, TN

37934

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Showing 40 reviews

June 11, 2026

Very professional and very helpful. The process was very easy I would recommend this store. More

by jc1dc2la3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
June 10, 2026

Customer Service has declined a lot since our last purchase. The car I purchased had issues since I purchased and the service was not up to standards and cost me valuable time, stress, and money. Was More

by dfreezester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff sales, Kelly service
June 10, 2026

I had heard good reviews about Bill Driscoll and I called him regarding trading in my car and truck for a newer vehicle. I found Bill to be knowledgeable and friendly. He answered all my questions and concer More

by RetiredMike1137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Driscoll
June 09, 2026

The staff was super friendly and the dealership was nice, clean and organized. I definitely had a great experience. More

by jedbowers20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry
June 09, 2026

I have found my dealings with CarMax to be honest and fair. They have honored the trade in offers they previously provided me and there are no surprises at the last minute (like I’ve encountered at other More

by PianoPlayer500
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick, Will
June 06, 2026

Online appointment Times made it easy to schedule. Upon arrival noticed it was clean and professional More

by raswin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
June 01, 2026

First time dealing with Carmax, my sister highly recommended you guys. Shana was a delight to work with. I will be back More

by Joeymills1439
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shana Love
June 01, 2026

Everyone was awesome. Especially the young lady who checked us out. She's amazingly good. She made the process so easy. We paid with a personal che k for tge total. Pape More

by mike5508mandw
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lady at check out
June 01, 2026

My wife and I enjoyed working with Jason Brier. He was very helpful in our purchase More

by nyfpl1967
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jason Brier
May 29, 2026

Their goal was to make sure we got in the vehicle that was the right fit for us and just helped us through the process where we needed the help. It felt good to drive off with the car we were confident w More

by Barques
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick