CarMax

I worked with Kyla at the Carmax Auto Metro Mall and she was super helpful and responsive when it came to buying the car. Now after purchasing it she is not helpful at all. I reached out to her about the is was super helpful and responsive when it came to buying the car. Now after purchasing it she is not helpful at all. I reached out to her about the issues I’m having contacting the finance company Westlake Financial. I have had no luck with trying to figure out where my statement is. How do I pay? It’s a mess. I don’t know why this third party would even be an option if it has minimal to no means of contacting a representative. Kyla not responding to my messages and calls in regards to this concern is super unprofessional. More

If your sales staff are as good as the one I had, which was Cory, you can’t go wrong. Cory was excellent. He explained everything. It was a pleasure to do business with Carmax. was Cory, you can’t go wrong. Cory was excellent. He explained everything. It was a pleasure to do business with Carmax. More

After trying to sell my like new, low mileage Audi myself, I requested an instant offer from several dealers including CarMax. CarMax offered the most and the selling process was quick, straightforwa myself, I requested an instant offer from several dealers including CarMax. CarMax offered the most and the selling process was quick, straightforward and exactly as promised. They were able to resell my Audi in a week; something I had tried and been unsuccessful at over several months. I was so impressed with CarMax-Milwaukee that I kept them in mind when looking for a replacement vehicle. I found just what I was looking for and at a competitive price, so I purchased my new-to-me vehicle from CarMax a few months later. My sales associate, Kyla Linscott, was very easy to work with and took care of me during the sales process. She followed up with me a few days later to make sure everything was working out with my new vehicle. No high pressure, no broken promises. As easy as the process could be. I'm very satisfied with both the selling and the purchasing side of the business!! More

The salesman that I worked with was very nice and made the process really easy. There was an issue with the first car but they did fix the issue and made it better. the process really easy. There was an issue with the first car but they did fix the issue and made it better. More

It was an in and out transaction! !! Great customer service and I got my vehicle!!! !! Great customer service and I got my vehicle!!! More

I recently purchased my second car from CarMax, and I can honestly say I’ll never buy a car anywhere else again! From start to finish, the entire process was seamless and stress-free. A huge shoutout to C honestly say I’ll never buy a car anywhere else again! From start to finish, the entire process was seamless and stress-free. A huge shoutout to Cory and Kyla, who were both amazing throughout the whole process. They made sure I got the car I wanted and answered all my questions with patience and expertise. It was clear that they were there to help me make the best decision, not push a sale. More

This is a good dealership. Only complaint I have is that they told me they would give me a refund because I had my vehicle shipped. Never got the refund Only complaint I have is that they told me they would give me a refund because I had my vehicle shipped. Never got the refund More

Very easy and quick and everyone I talked to was very helpful and kind thank you all for you kindness and help thank you for keeping me in the loop on when my car arrived i really appreciate and enjoy my helpful and kind thank you all for you kindness and help thank you for keeping me in the loop on when my car arrived i really appreciate and enjoy my new car 🥰 More

Terrible car buying experience. Went in to purchase a vehicle after three days a check engine light came on so I returned to the dealership. No communication after dropping vehicle Went in to purchase a vehicle after three days a check engine light came on so I returned to the dealership. No communication after dropping vehicle off for service I had to go back and forth to get any information about what was going on. Then told the car had engine failure and they were processing a return. When inquiring about why there’s no option for repair it took days to get a response that end up being their going to repair vehicle. Here it is a month later first car note about to be due I’m still not in the car I pay insurance for and been in a loaner since with no knowledge of what’s going on with the car I purchased and will have to pay for. Not to mention despite my license having my current address and any document having my current address they registered the vehicle to an old address in Las Vegas that I never provided More

Cory and Craig are the team they made it Happen I was so surprised when they came back and told me you are good to go !! I was super happy they made sure I was satisfied my car is like a brad new car and th surprised when they came back and told me you are good to go !! I was super happy they made sure I was satisfied my car is like a brad new car and they make sure you are fully taking care off them are the people you want on your side when you want to buy a car and need someone that’s going to put they all into your deal !!! Will be buying my future vehicles from them ! More