CarMax

While the ad said that there were 2 keys that came with the vehicle, when all the paper work was finished the 2nd key was not to anything that is on the vehicle. When I asked them to provide a second key l the vehicle, when all the paper work was finished the 2nd key was not to anything that is on the vehicle. When I asked them to provide a second key like the ad said, the sales person said it came with 2 keys and that is 2 keys regardless if the key is actually to anything on the vehicle. Pretty crappy in my opinion. Also, when they freshened up the paing, they destroyed the Sirius satellite radio antenna. Really poor work. More

Personable and knowledgeable customer service with confidence and without confusion. I Loved dealing with CarMax confidence and without confusion. I Loved dealing with CarMax More

Everyone I spoke to on the phone and in person was super helpful and timely in communication and made the whole process easy and hassle free. helpful and timely in communication and made the whole process easy and hassle free. More

Sebastian was our sales associate and he made this process insanely easy! My husband and I came in late, around 6:30 to look at a Toyota Highlander. We pretty much knew we wanted it, but weren’t sure process insanely easy! My husband and I came in late, around 6:30 to look at a Toyota Highlander. We pretty much knew we wanted it, but weren’t sure how to go home with the car that night because we were coming in with our own loan from our bank and they were closed for the night/ weekend. Sebastian got it all squared away and within two hours of us getting there, we were already done! They washed the car and filled it up also! Great experience! More

We have purchased many cars through the years from Carmax Palmdale and have not had a single bad experience. Our latest purchase involved a check egnine light within a week of purchase. Carmax took the car i Palmdale and have not had a single bad experience. Our latest purchase involved a check egnine light within a week of purchase. Carmax took the car in, diagnosed the issue and replaced the entire motor under warranty, no questions asked. Recent staff standouts are Diego and Laura but the entire team that have even so much as said hello made every single process and every single step wonderful. Thank you! More

Sales person was on spot with getting the process of the paperwork and test drive done. I love my new car paperwork and test drive done. I love my new car More

Sebastian was a wonderful help! He bared with me trying out all the cars I liked. He bared with me trying out all the cars I liked. More

We had a great experience! My wife and I went to look at vehicles in hopes of purchasing one and ended up leaving with 2 vehicles within days of each other. Couldn't be happier My wife and I went to look at vehicles in hopes of purchasing one and ended up leaving with 2 vehicles within days of each other. Couldn't be happier. Thanks to to Izacc W. being so patient and understanding and helping us through the process. More

Great customer service. My salesman was great. I recommend him to all my friends and family My salesman was great. I recommend him to all my friends and family More

The staff were very friendly and helpful. This was my second time purchasing a vehicle and this experience was much better than the first. The salesman was very helpful and provided a great This was my second time purchasing a vehicle and this experience was much better than the first. The salesman was very helpful and provided a great experience when I was there. However I had expected to have heard from him by now just to check that everything was okay with the vehicle. More