CarMax

I can’t say enough about Lovie and Al at CarMax Merriam. Both were professional, responsive, and genuinely committed to making things right. They kept me informed, followed through on everything they said t Both were professional, responsive, and genuinely committed to making things right. They kept me informed, followed through on everything they said they would, and treated me fairly from start to finish. I’d recommend working with them to anyone. More

John Eisner was delightful to work with. He promptly responded to phone calls and texts answering all of my questions. He made the purchase of my vehicle so smooth and seamless. I'm consi He promptly responded to phone calls and texts answering all of my questions. He made the purchase of my vehicle so smooth and seamless. I'm considering trading in my car more often just to work with him! More

The facility was clean, organized and friendly. They cared and were excited, the process was fast They cared and were excited, the process was fast More

The easiest and fastest auto purchase I have ever experienced. No "I need to talk to my manager" waiting, no upselling (expect for the extended warranty), much of the paperwork can be done ahead of t experienced. No "I need to talk to my manager" waiting, no upselling (expect for the extended warranty), much of the paperwork can be done ahead of time online and the final paperwork took less than 15 minutes. More

I would not recommend buying a car from here unless it's already on their lot. There is no guarantee you will be getting a car otherwise from this company. If you ship one between CarMaxs we were made aware already on their lot. There is no guarantee you will be getting a car otherwise from this company. If you ship one between CarMaxs we were made aware that they are not obligated to reach out to their logistics team until the last day of the expected arrive. But will move that date to be able to not give you a time frame. When having issues with getting the SECOND car that I have been presented with because paperwork for the first one did not get filed correctly. I was both presented with a higher bill per month, and no clear date to when it might arrive the business office will not pick up the phone or allow my phone calls be lead to the voicemail that I was able to reach the first week of attempting to buy from them. More

I had a great experience at CarMax and my sales person,. Ellie Furtado, was excellent. She knew I was in a bit of a hurry and she really helped me get all the information I needed but still move through the Ellie Furtado, was excellent. She knew I was in a bit of a hurry and she really helped me get all the information I needed but still move through the process expeditiously. I would recommend. Thank you More

Super clean, very helpful and the easiest car buying we have ever had and we have bought a lot of cars. have ever had and we have bought a lot of cars. More

Very helpful in the car buying process. I was able to contact the person helping me easily. I was able to contact the person helping me easily. More

Had a great experience with the CarMax team, was able to work with two agents to help find the perfectly suitable car for me. From testing driving, to inspections, and even a follow up visit to the detail work with two agents to help find the perfectly suitable car for me. From testing driving, to inspections, and even a follow up visit to the detail shop, they were kind, easy to work with and most importantly transparent. Thank you Michael and Cynthia!! More

This was my first CarMax experience, and only my second time purchasing a car — it was incredibly easy, the sales experience was not pushy at all (I came in to test drive and it was a great to not have the time purchasing a car — it was incredibly easy, the sales experience was not pushy at all (I came in to test drive and it was a great to not have the pressure of a decision before I was ready to buy!) and everything felt easy to understand and smooth. More