CarMax

Robert was exceptional—professional, knowledgeable, and genuinely cared about finding the perfect car for me. genuinely cared about finding the perfect car for me. More

I enjoyed purchasing from carmax my son Anthony st. Clair has worked there a long time and I appreciate all the employees that we come in contact with…thank you Clair has worked there a long time and I appreciate all the employees that we come in contact with…thank you More

Muy buena atención y profesionalidad fueron muy amables y salí con lo q fui a buscar salí con lo q fui a buscar More

My experience was great! It was fast, friendly and trustworthy. I'm so glad I worked with Dustin to purchase my new vehicle! It was fast, friendly and trustworthy. I'm so glad I worked with Dustin to purchase my new vehicle! More

The salesman I worked with, Israel Wilcher, was great at explaining the purchase process and the total cost of my vehicle, and was very kind and helpful throughout my visit. I didn't feel hassled or blindsi explaining the purchase process and the total cost of my vehicle, and was very kind and helpful throughout my visit. I didn't feel hassled or blindsided at any point. The test drive and purchase process both went smoothly. I'm very happy with the vehicle I purchased, a 2014 Honda Civic LX with 92K miles. It's been running great over the past two weeks. Two days after purchase, I got an inspection done at a local mechanic, with the intention of returning the car during the 10-day return window if there were any urgent issues. They found no urgent issues and only two minor flaws—a small exhaust leak caused by a gasket being worn down, and some streaking from the windshield wipers. This is well within my expectations for a 10+ year old vehicle, so I think CarMax did a very thorough job of preparing it for sale. I was able to schedule a service appointment under the 4K mile/90 day limited warranty to take car of the exhaust and wipers. I also went through their selling process for my 2018 Ford Focus (95K miles) and had no issues there either. Their in-person appraisal gave me $200 more than the online appraisal, and the visit to sign over the car only took a couple hours. Overall, I would strongly consider buying from CarMax again, and I would recommend it to a friend. More

I really appreciated the way they responded to my need for a car and the way they helped me buy one. I would recommend Car Max to anyone else for a car and the way they helped me buy one. I would recommend Car Max to anyone else More

Wayne was the best👏👏He took his time, listened and met my needs. In fact everyone was so nice and very professional which is rare these days. Thank you Wayne and team for helping us finding the right vehi my needs. In fact everyone was so nice and very professional which is rare these days. Thank you Wayne and team for helping us finding the right vehicle and will definitely refer you to all my friends and family More

Poor management overall! The car arrived in a week or so, but they didn't check it or prep it before showing it to me. The description showed one chip on the paint; there wer The car arrived in a week or so, but they didn't check it or prep it before showing it to me. The description showed one chip on the paint; there were over 25 scratches and chips, and dings on this one. I took it for one day, just drove it home, and the car started to make a bad sound from the center back of the car while parked in my driveway. I I took it back, they kept it for a week and said there was something loose under the car that made that noise, a week to find it, This car comes with a smart key but they only had one key they used to have two when I bought my last car from them in 2022 and they changed their policy you only know that if they have between 70 pictures picture of one key not two and who would know that means the car come with one key, the key costs me $1000 from Benz dealer because their key company doesn't prove these keys, I asked them to clean the car when I come back to see it again, they did this time, the lady at the business department was professional and nice, the saleman was nice too even though his hands are tied and can't do much to help! its now 30 days since I bought it but I haven't got the registration yet! totally horrible experience without the registration I can't buy a second key I love their extended warranty though More

The salesman I had was great. No pressure and wanted to assure I was in a vehicle I would be happy with. Returned a vehicle for a different one and it was an easy process with the No pressure and wanted to assure I was in a vehicle I would be happy with. Returned a vehicle for a different one and it was an easy process with the same salesman and it went smoothly More

We bought a 2020 Mercedes a few weeks ago. First of all the day we went to pick out the car was shaky. I had to call our finance company (USAA) and give them the information. We then finall First of all the day we went to pick out the car was shaky. I had to call our finance company (USAA) and give them the information. We then finally were able to get the car the next day. When we drove it off the lot, it had a strong odor inside like the smell of cat urine. We could not believe it. We did not smell that the day prior when we test drove it, but it did have a chemical smell. We decided to take it home clean it out and see If it would smell better., After a few days of cleaning and using a bio bomb inside, it did. So we decided to keep the car. Now the cat smell is coming back. I think Car max knew of that smell when they let us drive it. The interior was not detailed either. It was dirty. We have bought many cars from Car Max but will not again in the future. I should have brought the car back prior to the 10 days. I'm sorry I didn't. Now I'm stuck with a stinky car! Thanks Carmax :-(. More