CarMax

The whole process couldn’t have been more easy. John Lubianetsky was our salesman and he was awesome. When, not if, we go back to buy another new car, I will request him! John Lubianetsky was our salesman and he was awesome. When, not if, we go back to buy another new car, I will request him! More

Our salesperson was nice. No pressure at all. Most of the business office was positive. The service office was great. The registration of the vehicle has been less than desira No pressure at all. Most of the business office was positive. The service office was great. The registration of the vehicle has been less than desirable. They lost paperwork, making it so we had to go back in again. Very disappointing ending for an otherwise excellent experience. More

They were easy to deal with, and when I brought in to check on a potential issue within the first few days, they got me scheduled and fixed the issue at no cost to me. check on a potential issue within the first few days, they got me scheduled and fixed the issue at no cost to me. More

This was about our 4th purchase from CarMax in Merriam, KS. They never fail to please. Tate (our salesman) was very respectiveful and was a pleasure to deal with. Don't hesitate to deal with this great dea KS. They never fail to please. Tate (our salesman) was very respectiveful and was a pleasure to deal with. Don't hesitate to deal with this great dealership. More

Everything was great! There were 3 things needed fixing and they were fixed within 3 days! There were 3 things needed fixing and they were fixed within 3 days! More

Chris R in the service department at the Merrian Store in KS was awesome. He was very professional and caring at the same time. He kept us informed as to what was happening with my vehicle. Also, Dylan, o KS was awesome. He was very professional and caring at the same time. He kept us informed as to what was happening with my vehicle. Also, Dylan, ours salesperson was very knowledgeable in helping us choose the perfect vehicle. He explained the paperwork in great detail. He was very professional and friendly. This is my second vehicle I have purchased from Carmex. Thank you Carmax. More

Awesome job all around. Wayne my sales guy and Oscar in the business office did outstanding! I have always been very pleased with CarMax! Communication during the car sho Wayne my sales guy and Oscar in the business office did outstanding! I have always been very pleased with CarMax! Communication during the car shopping process could have been better. We had a car shipped to drive from Memphis. More

Easiest car buying experience I have ever have! Highly recommend to anyone looking to buy a new to them car. Highly recommend to anyone looking to buy a new to them car. More

I have been trying to reach the dealership for a week now. I've gone through the a automated AI voice, I've been connected to a live person at your corporate offices a couple of times, but I,nor the peop now. I've gone through the a automated AI voice, I've been connected to a live person at your corporate offices a couple of times, but I,nor the people in the corporate office can reach a live person in Kansas City, Merriam location. Occasionally we get transfered to service with a full voicemail or a budiness offices that doesn't answer. We have an issue with the key within fob NOT being cut and we need it fixed. It's kind of hard to make that happen when no one answers. I'm 75, I frustrated and I just want someone to answer the phone. This is horrible customer service. More

This was my first time purchasing a car through CarMax. I had previously sold a vehicle to them, and that process was incredibly easy, which is why I chose them when I was ready to buy. I was looking for a I had previously sold a vehicle to them, and that process was incredibly easy, which is why I chose them when I was ready to buy. I was looking for a very specific trim and color, and while I could have purchased through a local Land Rover dealership for a similar price, I decided to go through CarMax and had the vehicle shipped for $549. Throughout the process, every employee I interacted with was friendly, helpful, and genuinely tried to make things right. Calling in with questions was always a positive experience, and I appreciated the clear text updates while my vehicle was being shipped. When I arrived, I was quickly greeted and assisted, and everyone—from sales to customer service to the service department—was kind and professional. That said, the overall experience took much longer than expected. While my first salesperson was very nice, it seemed like she was still learning, and some mistakes and slower processing added time. Even though I had completed a lot of steps ahead of time, I ended up spending around 3.5 hours there on my first visit, only to be told at the end that paperwork had been completed incorrectly and I couldn’t take the vehicle home. I returned the next day expecting a quick finish, but spent another 3.5 hours, bringing the total to about 7 hours. There were also some issues with the vehicle preparation, including incorrect screws used for the front plate that caused visible damage, which was disappointing on a new purchase. The service team did help address it, but it added to the frustration. Overall, the people were great and did their best to help and I appreciated the work from Lovie and Jacob, but the process itself felt inefficient and much more time-consuming than it should have been—especially given how much I had prepared in advance. While I’m happy with the vehicle, the experience makes me question whether going directly through a dealership might have been a smoother option. More