CarMax

DO NOT BUY FROM CARMAX! !! Literally the worst car-buying experience I’ve ever had. Seven months ago I paid $18k in cash for a 2014 Cadillac with 70k miles and it is already !! Literally the worst car-buying experience I’ve ever had. Seven months ago I paid $18k in cash for a 2014 Cadillac with 70k miles and it is already completely UNDRIVEABLE. Within 5 months of buying the car we’d spent $1400 on repairs (driver’s seat stopped adjusting and an air bag sensor came on) and now, 7 months after purchase, we are having to replace the rear differential, a $5k expense. CarMax has been totally unhelpful and seems to stand behind this as a fair deal. I’ve been buying used cars my entire life, usually cars with 100k-ish miles and I’ve never faced anything like this. Our mechanic said that the oil hasn’t been changed in 15k miles, the fluids clearly weren’t checked and the battery is failing. In addition to all that, CARMAX promised to take care of tagging the car with the DMV as a “benefit” of purchasing with them. The 90 day temp tags expired without a call, text, email… any communication at all. We had to call them and demand a rental to drive for the 3 additional weeks it took for them to get the tags processed. And I have proof of sending the insurance info to them with more than enough time to have gotten it done before the temp tags expired. I honestly think the only reason it got done at all is because we called and harassed them about it. It would have been easier to deal with the DMV and just handle it myself. Next stop for me is the Better Business Bureau. Save yourself a ton of money and time… but a car from a legit dealership. Carmax is a sham. More

The Staff was very attentive and friendly. From the sales to finance department, everything was thorough and complete. From the sales to finance department, everything was thorough and complete. More

Will never buy again…. .we were upfront about the condition of our trade in and at they last second they lowered offer…..we needed to get in a car so we reluctantly did the .we were upfront about the condition of our trade in and at they last second they lowered offer…..we needed to get in a car so we reluctantly did the deal but we will never go back and encourage anyone who asks not to do business with you More

My experience with Carmax was excellent! Tony helped me through the whole process and made it very easy! The whole place is a very organized and well-oiled machine, I will purchase through c Tony helped me through the whole process and made it very easy! The whole place is a very organized and well-oiled machine, I will purchase through carmax from now on! More

Awful experience. Lied to by multiple sales associates. Clerical errors due to staff also made the buying process difficult and unpleasant. I would not recommend anyon Lied to by multiple sales associates. Clerical errors due to staff also made the buying process difficult and unpleasant. I would not recommend anyone buy from this company. No one is on the same page. More

Everyone was very friendly and professional. Isaac was nice to work with and explained all the options and processes well. Isaac was nice to work with and explained all the options and processes well. More

In addition to very fine work on making the whole deal go forward… Carmax just refunded an adjustment on the final payment. These folks we’re honest and straightforward and I recommend them! forward… Carmax just refunded an adjustment on the final payment. These folks we’re honest and straightforward and I recommend them! More

Jacob Maldonado is a great salesman, being very helpful in what was a more difficult than usual sale with the repair work required for the car. is a great salesman, being very helpful in what was a more difficult than usual sale with the repair work required for the car. More

License plate was missing a bolt - Not sure I had to make an appointment - I am not happy with the service department - My mechanic (who is the owner and more 30 years experience) said the tires were a safet an appointment - I am not happy with the service department - My mechanic (who is the owner and more 30 years experience) said the tires were a safety issue - The individuals in the service department measured the threads in the middle (which apparently met Carmax standards) - My mechanic about blew a gasket (sorry about the pun) - overall, not a great experience More

This was my first time at a carmax and it was so nice! Freddy was so nice to work with. Freddy was so nice to work with. More