CarMax

Thank you for being so accommodating regarding your pomise overturn policy. We had some concerns regarding some issues that we were having with the vehicle that we had purchased. However not even havi pomise overturn policy. We had some concerns regarding some issues that we were having with the vehicle that we had purchased. However not even having the vehicle for less then 10 days we returned it. Carmax was very accommodating getting us into a vehicle that we are very happy with and a 2 year warranty as well. More

This was my first time buying a car at 43 and this was the easiest process .AL was amazing and helped a whole lot with the process you so easy to pick the car up definitely recommend them to all family an the easiest process .AL was amazing and helped a whole lot with the process you so easy to pick the car up definitely recommend them to all family and friends More

Dylan was great! ! He made the trade in and buying process so easy. I felt comfortable with the trade in value and he made certain I bought the car I really wanted. He ! He made the trade in and buying process so easy. I felt comfortable with the trade in value and he made certain I bought the car I really wanted. He helped me figure out a few quirks about the new car and talked me through the whole process. The business office was incredibly efficient and nice. Would highly recommend Carmax to a friend!! More

The business officestaff didNOT putmy apartment #. When ordering my tags. the lady yelled at me. When ordering my tags. the lady yelled at me. More

The brakes on the vehicle I purchased needed new rotors. I took the vehicle back to CarMax after driving it for a day and told the service department the brakes were making a grinding noise. The car I I took the vehicle back to CarMax after driving it for a day and told the service department the brakes were making a grinding noise. The car I purchased was inspected by the service department and they told me that brakes sometimes sound like that. Fortunately, this was not my first day as a human, so I took the vehicle to an auto shop and they identified that I needed new rotors. This is the second issues I have had with CarMax regarding a vehicle that was shipped. The first issue was on a vehicle I purchased in May. The sunroof did not work, and they have yet to contact me about fixing it. Their 125 point inspection is not happening. More

It was good while we were looking and test driving different cars. But after we decided on one to purchase things went down hill. Michael, our salesman, needs to WORK ON HIS CUSTOMER SERVICE SKILLS. different cars. But after we decided on one to purchase things went down hill. Michael, our salesman, needs to WORK ON HIS CUSTOMER SERVICE SKILLS. We came back to finish and pick up our Rogue but Michale did not understand we wanted to keep our car plus the tag. We didn’t want a new tag. The paperwork had to be redone so that ment another trip for is to make. That in itself wasn’t upsetting, it was the way Michael handles (body language and tone/choice of words) that we couldn’t come back until the next day. When we got there the next morning he was waiting on us, brought us in and rushed through the paperwork and sent us to the business office. When we finished there we felt rushed to the car, quick picture taken of us with the car, bay door opened and he said goodbye. HE DID NOT EVER EXPLAIN HOW TO OPERATE THE CAR OR ANY OF THE BASIC THINGS TO KNOW TO DRIVE IT OFF THE LOT!!!! The parking break was on and we had no clue why the car would only run slow and not shift gears. We FINALLY figured it out but it was about 3 to 4 blocks later in a parking lot. It would have been nice to have things explained to begin with. We can’t say it was a good experience in the end. More

Tony Nyagah, Our sales guy was nice and very helpful by answering all the question and concerns to my satisfaction. No pressure at all. The business office was positive as well. answering all the question and concerns to my satisfaction. No pressure at all. The business office was positive as well. More

This was a smooth, easy and transparent transaction. As it turns out I returned the car for personal reasons and the 10 day buyback experience was equally seamless and hassle free. As it turns out I returned the car for personal reasons and the 10 day buyback experience was equally seamless and hassle free. More

The whole process couldn’t have been more easy. John Lubianetsky was our salesman and he was awesome. When, not if, we go back to buy another new car, I will request him! John Lubianetsky was our salesman and he was awesome. When, not if, we go back to buy another new car, I will request him! More

Our salesperson was nice. No pressure at all. Most of the business office was positive. The service office was great. The registration of the vehicle has been less than desira No pressure at all. Most of the business office was positive. The service office was great. The registration of the vehicle has been less than desirable. They lost paperwork, making it so we had to go back in again. Very disappointing ending for an otherwise excellent experience. More