CarMax

Guys! don't waste you time to go to carmax. it sucks! The price they offer you is almost half of the price of the value of your car. They had the same car as mine for 15k. and they offered me 6k... ridic The price they offer you is almost half of the price of the value of your car. They had the same car as mine for 15k. and they offered me 6k... ridiculous... More

I purchased a car from carmax in 2009. I still had about 30k miles on the manufacturers warranty. I was asked if I wanted an extended warranty for 60k. My thought is that I could be covered out to at least 30k miles on the manufacturers warranty. I was asked if I wanted an extended warranty for 60k. My thought is that I could be covered out to at least 100k. Well that was not the case. The extended warranty did not start with my manufacturer's warranty ended but from the date I purchased the car. So I purchased a 60k warranty and did not need it. Now when I needed it I took the car to the dealer and found my warranty is not valid and I am stuck with $3000 dollars in repairs. Thanks Carmax.....I hope you enjoy the commission you received from me. More

They ran my credit six times told me to bring my down payment and were good to go....got there they ran my credit again and told me I was not approved because they xxxxed up my credit. Dealt with them fo payment and were good to go....got there they ran my credit again and told me I was not approved because they xxxxed up my credit. Dealt with them for a month and all they did was screw me over. Then going somewhere else was insane because of what car max did to my credit...thank you Michael Chevrolet for over looking what carmax did to me and getting me a better car...xxxx carmax they are a joke and not to mention a better price. More

On 1/26/2013 my wife and I were in the market for a new to us vehicle. We were planning on purchasing later this year but decided to go look and test drive a few vehicles. My wife was heart set on gettin to us vehicle. We were planning on purchasing later this year but decided to go look and test drive a few vehicles. My wife was heart set on getting a Honda civic hybrid with the only stipulation being that it had to have navigation. Unfortunately there were only 4 within 250 miles of Kansas City. Carmax had two, a 2007 and an 2006. There was another local dealer that had a 2012 and a dealer in Lawrence with a 2009 model. I excitedly had a sales representative transfer the 2007 model from Wichita to the location in Merriam. My wife and I went to the other local dealer first to drive the 2012 model. We decided to wait and drive the 2007 model here to compare the cost and mileage and overall cleanliness of the vehicles. We arrived a little late but had been in contact with our sales representative so he was aware. He had stated that the car just had been freshly cleaned and was warming up in the lot for our test drive. The first thing I noticed as soon as I opened the door was the smell. Whether it was an animal or smoker odor, I don't know. When the heat or the A/C was turned up, the smell worsened which is a clear indication that the small has seeped into every crevice and will most likely never go away. This particular example had 66k miles on it, so we were by no means expecting a brand new vehicle. Looking around inside the interior, we noticed that there was absolutely no way this vehicle had been detailed. There was spilled pop, dust, and even feathers (I know weird) in the front seat cup holders. As the sales associate left to copy my drivers license for the test drive, I decided to open the hood. I have been around cars and vehicle maintenance my entire life, so I know what i am looking for and at under the hood. First thing I saw upon opening the hood was that the engine seemed to have a slight misfire and tick. You could see the engine vibrating in the engine mounts even. I took off the top of the air filter box to see what that looked like. To my surprise, it was completely clogged and filthy. The filter was supposed to be a green color like on the top side but was black. I do not know how these items seem to have missed both the Carmax in Wichita and the one in Merriam, especially after the sales person inspected the car upon transfer and had it cleaned. Its like whoever ran it through the quick was just said "eh whatever, its not my car." They provided us with a follow up phone call asking if we were still interested or if we had purchased elsewhere. My wife took the call and explained our issues with the car they had on their lot and informed them that we had indeed purchased from another dealership (the 2012 model). The representative did absolutely nothing about our issue. She just gave a quick I'm sorry and hoped we would return to them for our next vehicle purchase. NO WAY. More

I went to see what they would give me for my auto, if I I went to see what they would give me for my auto, if I sold it to them, It is a 2011 GMC sierra sle 4d 4wd. loaded with extras, 22k mi. And very c I went to see what they would give me for my auto, if I sold it to them, It is a 2011 GMC sierra sle 4d 4wd. loaded with extras, 22k mi. And very clean. Other dealers sell this same truck for 35k, and they are not as nice as mine. Their offer was 24k. They claim no haggle price on their car's, but when it comes to buying, They are worse than a hagglers. At $29k ,I think would have been fair. I would have even considered $28k, DO NOT SELL TO THAT CAR PAWN Shop!!!!!! They stopped serving costumers, and serve for a profit. A false profit, considering how many customers they have lost. More

The sales man Robert was very unfriendly . It was 8.00 pm Friday night and he seems in a rush to go home .So he claims I drove too fast . You know when you test a55k car you wanna torque it little bid and se Friday night and he seems in a rush to go home .So he claims I drove too fast . You know when you test a55k car you wanna torque it little bid and see how it responds ,that's all I did , and I didnt go fast.Then his sales manager James walton was rooder than him and said he believe his salesman and did not want me to test drive another one . So I left and will never go back.they were very unfreindly and unproffesional.I had the cash and I was ready to buy a car . It was their loss ,lots of dealer out their who wants my buisness . Any way the car was very unclean lots of spots ,dog hair/smell bad. They never detail a50k car!!!! Don't go there.. More

I highly recommend staying as far away from Carmac as possible. I purchased a vehicle, a week later it needed an entire new brake job. They agreed to fix a window with a rock chip when I purchased the ve possible. I purchased a vehicle, a week later it needed an entire new brake job. They agreed to fix a window with a rock chip when I purchased the vehicle and then tried to get out of it. In replacing the window they trashed my paint and dented my door He also BLATANTLY lied about the window he put in saying how new it was... and it is OBVIOUSLY NOT. Fine... But dont lie about it AND ruin my door in the process. I have been in tears about how badly this experience was. DO NOT GO TO CARMAX. Especially the Menomonee Falls, WI location. The service manager, MIke, will treat you terribly and ruin your car right in front of you. Worst experience ever. So much stress. WORST EXPERIENCE OF MY LIFE. I AM IN TEARS JUST THINKING ABOUT IT. HORRIBLE HORRIBLE HORRIBLE. More

This is the second car i have purchased from carmax. The first experience was hassle free. The second was hassle full! After waiting 4 weeks for the car to be transferred with no communication for the sales first experience was hassle free. The second was hassle full! After waiting 4 weeks for the car to be transferred with no communication for the salesman i finally had to call the dealership. It only had to come from 100 miles away I could have driven faster there myself. Car arrived and the salesman was more interested in drinking his coffee than checking on my car. Oh by the way did zi mention this is a 30,000 BMW! After the papers were signed and he was still sipping his brew he didnt even bother now to show me hoe to work anything on the car. Not even the headlights so I could leave. The worst customer service I have ever had from a dealership......hope hes gone...His name is Ed. More

We purchased a 2012 Toyota Prius back in November 2011 - which was barely used and we loved the whole experience. The sales person was great and had no issues. My husband got promoted at work and we d which was barely used and we loved the whole experience. The sales person was great and had no issues. My husband got promoted at work and we decided to trade-in his little hatchback Yaris for a Toyota Tacoma. We thought we had found the perfect truck at Carmax for a great price. The truck was in Maryland and had it transferred to the Richmond, VA location. We told it would take 3-4 days to transfer. There was no communication from the CarMax staff. We began calling on the 4th day since we had not heard anything. The truck finally arrived on the 5th day and had to be "inspected" by the Richmond location - which took an additional 2 days. Nothing was communicated to us EVER. We didn't understand why it was all taking so long. Aren't these cars suppose to be "inspected" when they are bought and before being put on the lot to be sold? After complaining to not only the store location but also to corporate office for the lack of communication - our truck was finally ready. We test drove it and signed the paperwork to purchase it. After only 2 days of driving, the clutch in the truck became loose and the truck was making a humming noise unless the clutch was pushed down. My husband tried to figure out what was wrong so he inspected the car a little bit and noticed that whoever had changed the oil at CarMax had spilled oil all over the engine but that was not the cause of our problems. So we took the truck back to CarMax to have them take a look at it. They said they would take a look at it and give us a call. Well, 5 days passed and again there was NO COMMUNICATION from them. After, we had to call them they said the truck would be ready in 2 days. 2 days passed, and no phone call. So, we called them AGAIN. We were then told it would be another 2 days. We then again complained to Corporate because of the lack of communication. After 2 days had passed, we received a voicemail saying that our truck wouldn't be ready for another at least another day because of "unforeseen issues". My husband called back and asked what the unforeseen issues were. CarMax said it was because they were short-hand with mechanics and had to order a part - they hadn't even gotten to our truck yet. So, they were trying to tell me that after having our truck for 10 days, you didn't have any mechanics look at our truck - you had that many cars to look at in those 10 days?! It became so ridiculous we decided to return the truck and get our old car back. You would think that would be the end of our problems. But it is not. We are still waiting on the refund check from CarMax to issue to our bank. We were told it would take 7-14 business days. We are now waiting on week #3 and was told that the bank would not receive a check for at least another 5 days. More

In August 2012, I went to CarMax Potomac Mills to sell my car. I had purchased this car at the same CarMax in March 2011 for $12,000...a 2009 Smart fortwo Passion with 7,000 miles. In August 2012, it had 2 car. I had purchased this car at the same CarMax in March 2011 for $12,000...a 2009 Smart fortwo Passion with 7,000 miles. In August 2012, it had 25,442 miles (added a little over 18,000 miles). I was paid $8000. A few days later I went to the CarMax site and found that my car was for sale for $12,998!!!! A profit of more than $5000 (60%). I don't think there's a legitimate business that has that kind of margin! I called CarMax to complain. According to Purchasing Manager on duty, appraisal indicated that it was in great shape - no appearance or mechanical problems. Since I had had the car for sale myself earlier, it had been thoroughly detailed. It looked and operated great! I have purchased several cars at various CarMax locations in Northern Virginia (for myself and my two daughters since they were 16). I felt that I was being treated fairly, but not any longer!!! I feel that they took advantage of me. 60% profit is way beyond unreasonable. So beware when doing business with them!!! More