CarMax

What should have been a fairly simple transaction, selling an 18 year old car of my mothers was not. After supplying them with a title and a power of attorney. They closed the deal, I received payme selling an 18 year old car of my mothers was not. After supplying them with a title and a power of attorney. They closed the deal, I received payment. Over a month later, one of the people, named Vernon, from Carmax in South Portland called me and said he needed the original power of attorney certified with original signature. Where were they on this when we closed. Asking me for ridiculous paperwork the day after Christmas. I said he would have to speak to my attorney and he hung up on me. They need to hire people that are more professional. More

Complaint Description I purchased a red Ford Fusion 2013 on 6/11/2020. On 12/15/2022 my fusion shut down. I called MaxCare my extended warranty company. The customer representative I was on the phone stated on 6/11/2020. On 12/15/2022 my fusion shut down. I called MaxCare my extended warranty company. The customer representative I was on the phone stated Mr.Henry you spent $9,000 in repairs on your vehicle to-date, I have concerns because your cap off is $5,000. Anything after that you will have you pay out of pocket. I explained I purchased an extended warranty up to 125,000 miles and all repairs are coverd till then. He then stated that Maxcare don't exceed repairs more then the car is worth. On 12/16/2022 I arrived at Carmax 10am after having my car towed the day before. I let the new salesmen that I was assigned the reason I was there and I was looking for this matter to be resolve. I explained to him Carmax is selling vehicle warranties under false pretenses. I also explained to him that I called Fidelity Warranty who's MaxCare, will not repair any vehicle if it exceed more then the vehicle is worth. I called Fidelity Warranty for him and his coworker Bonnie (she' sold me the Fusion and the warranty). The customer representative explained to the car salesmen just as it was explained to me the night before. Their were shock to never knew or heard of this before. I stated you learn something new everyday. Now that Carmax is aware of selling warranties under false pretenses, they are not trying to take accountability. They think they can just fix the small things for free and that's it. I only had my car a little over two years. I still have a few years left on my loan. They fail to realize that they sold millions of warranties. I need MaxCare warranty deducted out of my monthly payments, which result in a new loan or finding a vehicle to put me in. More

Bad company, poor service. I did not feel welcome at Carmax. Very bad experience. No call back after looking at my vehicle and priced it well below market value. I did not feel welcome at Carmax. Very bad experience. No call back after looking at my vehicle and priced it well below market value. More

If i could give zero stars that is what they would get! I bought a 2019 Mercedes from them for 37k (40 after taxes). Come to find out that the speedometer has been rolled back and also has an active lien o I bought a 2019 Mercedes from them for 37k (40 after taxes). Come to find out that the speedometer has been rolled back and also has an active lien on the car and it cannot be registered. I went in and they pretty much said i was crazy and they have started the registration process. I said you haven’t and can’t be done because of the Lien! They kept disagreeing and giving every excuse in the book and even tried to Tell me that they had mailed the title and it was delivered. It was someone else on the paper and another car. Again treating me Like i was stupid! I told them i did not want their piece anymore(that was having issues already and i had spent 500 on inspection). The check Engine light kept coming on and off amongst other things. They said they would not refund me but i could get a trade offer. They offered 33k and said i could get another car and save the tax money! I found another car and guess what? Another lien! This Place is a joke and a ripoff! Will never do business with them again or their horrible cars they don’t check out. I went straight to another dealership and worked out a “real” car with real warranty. These jokers didn’t even know how to hook my Phone to Bluetooth in the car or the features on it. Was covered in water spots i had to pay ($300) to get off. I will be looking into steps to get my Money back and leave my reviews everywhere. Run far from this place! Bad cars and incompetent staff! More

There we're 6 people at their office standing around not doing much of anything. I had an appointment to pick up the car with somebody named Jim but he wasn't available. They told me the car is at PA inspec doing much of anything. I had an appointment to pick up the car with somebody named Jim but he wasn't available. They told me the car is at PA inspection wasn't ready. I found somebody to help me who seemed to be the "go to guy" and he sped up the inspection. Why the other morons standing around couldn't do that is beyond me. Carfax said the car was in a front fender accident but the body shop didn't align the driver's side low beam. I called the guy that sold me the car. He said you're well within the 90 day warranty. I was in CT at the time. He said go to the Milford CT dealer and they'll take care of it. They did take care of it but with a $80 bill for me. I emailed the guy at CarMax with a picture of the bill for reimbursement. No response. The car had to be shipped from FLA to PA with a non refundable fee. They told me I had 10 minutes to make the payment with my credit card. That should've raised a flag but I paid. The car could've been down the street for all I know. More

Bought 4 cars from them, all of them had major issues, after selling the car they clean their hands and now you are at the mercy of the extended warranty company. I was under the impression that you pay after selling the car they clean their hands and now you are at the mercy of the extended warranty company. I was under the impression that you pay extra couple thousands for a more reliable car and better customer service, I was wrong, I will never buy from them again. More

Completed out application online for vehicle that I liked. Went to Pleasanton, Ca. location and spent 3hrs processing wrong loan information. Sales manager was very rude and sales agent was very inex liked. Went to Pleasanton, Ca. location and spent 3hrs processing wrong loan information. Sales manager was very rude and sales agent was very inexperienced. I test drove the vehicle, everything was fine. The vehicle was then taken to get detailed. Finally the right loan was applied to apllication, Vehicle returned and is ready for me. When I get into vehicle with finalized paperwork and keys ready to leave, the buttons for the windows on the drivers side door are scratched and keyed up. I immediately went back to sales agent and showed her damage to buttons on a high end vehicle. Sales agent said that she would write it up and maybe service would take care of it but not sure. Why would I trade in a brand new vehicle for a defective vehicle. No cooperation from Monae the sales manager but a response of "you bought the car as is. We are not responsible for any defect." Well obviously your detail department damaged the car while washing the vehicle. Maybe I was treated like I was because my skn and I were the only people in the building who had a mask on. I wasnt even offered a glass of water after sitting there for 3hrs. Worst experience ever! More

If I could give them 0 stars I would. Billy is an awful salesman and very rude. Not an easy process with them and it’s like they try everything to stress you out!!! I did not buy the car Billy is an awful salesman and very rude. Not an easy process with them and it’s like they try everything to stress you out!!! I did not buy the car and took my business somewhere else that was happy to help me out. I got a way better deal for a newer car with 40,000 less miles. You guys need to stay humble and remember you are a business at the end of the day. Don’t laugh in a customers face and make them feel uncomfortable! Do not go here!!! Take your business ANYWHERE else and save some time. More

The place is a joke. Said they would register my car for me. That was in May, it’s august. I’m now paying on a car I can’t drive because they didn’t ever register my car. Said they would register my car for me. That was in May, it’s august. I’m now paying on a car I can’t drive because they didn’t ever register my car. Run away. More

Carmax promised express delivery/pickup and it’s not true! Prepare to spend 3 hours true! Prepare to spend 3 hours More