CarMax

A chip in tge windshield that isn't cracking is technically not considered for replacement even though they fixed it and tge plug fell out within 1 week. technically not considered for replacement even though they fixed it and tge plug fell out within 1 week. More

Very good experience and great work for the team thank you for everyone .happy to see the team you for everyone .happy to see the team More

Great experience compared to other dealerships I’ve been to. Seamless and efficient process. I will definitely return. to. Seamless and efficient process. I will definitely return. More

It was easy to buy a car from them. I didn't feel taken advantage of. Nice facility. I didn't feel taken advantage of. Nice facility. More

Very easy process. It literally took 2hrs from the walk in to the walk out. It literally took 2hrs from the walk in to the walk out. More

Gary- our sales specialist was fantastic. He listened to what we were looking for and found it. The Service Department did all the repairs we requested! Fantastic experience! I will buy my ne He listened to what we were looking for and found it. The Service Department did all the repairs we requested! Fantastic experience! I will buy my next vehicle from Carmax also! More

Justin M. was the best! So helpful throughout the entire process. Carmax makes car buying so easy from start to finish. was the best! So helpful throughout the entire process. Carmax makes car buying so easy from start to finish. More

Transaction was very smooth and went well. After taking my car to my local dealership for an inspection they identified a problem with the vehicle that needed to be fixed. I notified CarMax After taking my car to my local dealership for an inspection they identified a problem with the vehicle that needed to be fixed. I notified CarMax and they rectified the issue under the 30- day warranty at no cost to me. Unfortunately, there was a second issue regarding the tires and the tread wear which CarMax did not resolve, as CarMax measures tread wear differently from the dealership. The difference is enough that will require me to replace the tires for what I believe is an unsafe tread wear. I asked CarMax to replace the tires but based on the method of measurement they employ, they refused. This is going to add additional cost to me which I believe should have been rectified by CarMax. I've bought 4 cars from CarMax in the past 6 years, and was hoping they would fix something related to safety and not merely cosmetic. More

Everyone throughout the process was great! Everything went very smoothly. The sales person was great and so were the people in financing. Everything went very smoothly. The sales person was great and so were the people in financing. More

I shop Carmax because of the no haggle approach and wide inventory. However, my salesperson was not helpful. I knew what I wanted to look at upon arrival and he just want to point to the part of the lot whe inventory. However, my salesperson was not helpful. I knew what I wanted to look at upon arrival and he just want to point to the part of the lot where I could find the cars that I was interested in. I was not shown any of the functions of the vehicle that, I ultimately purchased. Customer service was an all time low. More