CarMax

Transaction was very smooth and went well. After taking my car to my local dealership for an inspection they identified a problem with the vehicle that needed to be fixed. I notified CarMax After taking my car to my local dealership for an inspection they identified a problem with the vehicle that needed to be fixed. I notified CarMax and they rectified the issue under the 30- day warranty at no cost to me. Unfortunately, there was a second issue regarding the tires and the tread wear which CarMax did not resolve, as CarMax measures tread wear differently from the dealership. The difference is enough that will require me to replace the tires for what I believe is an unsafe tread wear. I asked CarMax to replace the tires but based on the method of measurement they employ, they refused. This is going to add additional cost to me which I believe should have been rectified by CarMax. I've bought 4 cars from CarMax in the past 6 years, and was hoping they would fix something related to safety and not merely cosmetic. More

Everyone throughout the process was great! Everything went very smoothly. The sales person was great and so were the people in financing. Everything went very smoothly. The sales person was great and so were the people in financing. More

I shop Carmax because of the no haggle approach and wide inventory. However, my salesperson was not helpful. I knew what I wanted to look at upon arrival and he just want to point to the part of the lot whe inventory. However, my salesperson was not helpful. I knew what I wanted to look at upon arrival and he just want to point to the part of the lot where I could find the cars that I was interested in. I was not shown any of the functions of the vehicle that, I ultimately purchased. Customer service was an all time low. More

Everyone was very kind and helpful. I had many questions and everyone was very patient with me when answering them all. I had many questions and everyone was very patient with me when answering them all. More

Very large lots of options and Marco was very helpful. It was clean and friendly. It was clean and friendly. More

I do not have enough positive things to say about Brian. He was to the point, efficient, and totally understood what we wanted in a car about 3 minutes after meeting us. Will never consider buying a car fr He was to the point, efficient, and totally understood what we wanted in a car about 3 minutes after meeting us. Will never consider buying a car from anyone other than Brian down the road when it is time to replace my husband's car. Thank you to the whole team at Carmax. Cannot recommend enough!! More

I have no complaints as my experience was good and pleasant and professional. My sale person was nice as well pleasant and professional. My sale person was nice as well More

We enjoy carmax its our 7th purchase. Matt did a a wonderful job getting us in and out! Matt did a a wonderful job getting us in and out! More

So far so good. Thanks very much for your help. goodbye again to you all Thanks very much for your help. goodbye again to you all More

My experience with purchasing a car from CarMax was excellent. This is the second purchase, and both times has been so easy and stress free! excellent. This is the second purchase, and both times has been so easy and stress free! More