CarMax

Experience was about what I expected. Nice clean car, but it takes forever to go through the process despite the fact that I was paying cash with a trade in with no lien. Waite for 15 min Nice clean car, but it takes forever to go through the process despite the fact that I was paying cash with a trade in with no lien. Waite for 15 minutes. Then it was 4 hrs. When I returned home, I realized there was no nice leather user manual. After 30 minutes of calling them (impossible), the agent told me to order one from Amazon. More

CarMax is an easy way to purchase a car. My salesperson was helpful and I appreciate that financing and licensing are handled all at the same time and place. My salesperson was helpful and I appreciate that financing and licensing are handled all at the same time and place. More

The experience of finding and getting preapproved for a car could not have been simpler. I found a car I was interested in, starting the buying process and was approved I less than 20 minutes. Robert Washi car could not have been simpler. I found a car I was interested in, starting the buying process and was approved I less than 20 minutes. Robert Washington got ahold of me the next morning to get my insurance and set an express pick up for that afternoon. In less than 24 hours, I was able to shop online and have a car to drive in. I also had to exchange the car and take advantage of the 10 return and even then Robert had me switched out into a new car in less than a couple hours. Carmax makes car buying simple, although their service center could do better about answering calls. Robert Washington was the best car salesman and if your at this location, be sure to ask for him! More

Our sales rep was good. I would have liked a little more engagement but he fulfilled his responsibilities. The real stars was your business department. I had a very convo I would have liked a little more engagement but he fulfilled his responsibilities. The real stars was your business department. I had a very convoluted transaction due to verbiage that I used for the purchase. They worked with me to get the issues resolved and completed the purchase. Huge kudos to them!! More

This was our fifth time buying a vehicle from CarMax. It's a simple process with no pressure tactics. Trade-in value was high end of what I thought was fair. It's a simple process with no pressure tactics. Trade-in value was high end of what I thought was fair. More

Overall, my experience was great. The process was simple and straightforward. The only drawback was the trade‑in experience, which I would not recommend based on my visit. The process was simple and straightforward. The only drawback was the trade‑in experience, which I would not recommend based on my visit. More

Muy buena atención desde que entras hasta que sales todas las personas que trabajan allí son muy amables las personas que trabajan allí son muy amables More

Our sales consultant, Drew Hubbel, was very attentive to our needs. We bought a 2025 Tacoma which was on the lot however we gave him another Tacoma to look at and he ordered the truck to be delivered. Af to our needs. We bought a 2025 Tacoma which was on the lot however we gave him another Tacoma to look at and he ordered the truck to be delivered. After a quick test drive, we went with the truck we first looked at. Drew was patient and attentive to our needs. We will definitely use carmax again More

I had a fantastic experience with Wayne. He made the trade-in and purchase process as fast and easy as possible. CarMax gave me a great offer on my trade-in and the no-haggle price on my new He made the trade-in and purchase process as fast and easy as possible. CarMax gave me a great offer on my trade-in and the no-haggle price on my new car was fair as well. The 24-hour test drive was really helpful in determining if the car was right for me. Since I transferred a plate from my previous car, I didn't even have to go to the DMV - CarMax handled it for me! Their financing rates were very competitive. There was a minor hiccup with my car on pickup day and it had to be pushed to the next day so Wayne was kind enough to refund my transfer fee (the car was shipped from another store out of state). I took my vehicle to a BMW dealership for an inspection after purchase and they found no issues at all. CarMax will be my first stop for car shopping in the future. More

We really had a great experience at Carmax we paid in full. We really enjoyed John he was took a lot of time with us and didn't hurry us and was interested in us as people and wanted to learn about us full. We really enjoyed John he was took a lot of time with us and didn't hurry us and was interested in us as people and wanted to learn about us More