CarMax

Very tough experience for myself. Sales person, Israel, was great, but Business office completely sucked. Sales person, Israel, was great, but Business office completely sucked. More

The dealership was easy too work with. They were organized and honest. I recommend CarMax. They were organized and honest. I recommend CarMax. More

Delighted with incredible service, so organized and fast process. Great opportunity , comfortable environment. Thank you process. Great opportunity , comfortable environment. Thank you More

Buying experience was easy and straight forward, no hassles. We were in and out in about 90 minutes (included a test drive). hassles. We were in and out in about 90 minutes (included a test drive). More

Everyone I worked with was very professional and courteous. Richard knew what vehicle I was looking for me, put one on hold and contacted me about it. It was just what I was looking for and bought i courteous. Richard knew what vehicle I was looking for me, put one on hold and contacted me about it. It was just what I was looking for and bought it. More

It was easy no hassle from start to finish very nice people to deal with people to deal with More

This is the second time they looked at my truck Did not find problem after 2.5 hours find problem after 2.5 hours More

I had a very good experience buying a wonderful I wanted. Salesman was very helpful in answering all my questions. Salesman was very helpful in answering all my questions. More

DO NOT BUY FROM CARMAX! !! Literally the worst car-buying experience I’ve ever had. Seven months ago I paid $18k in cash for a 2014 Cadillac with 70k miles and it is already !! Literally the worst car-buying experience I’ve ever had. Seven months ago I paid $18k in cash for a 2014 Cadillac with 70k miles and it is already completely UNDRIVEABLE. Within 5 months of buying the car we’d spent $1400 on repairs (driver’s seat stopped adjusting and an air bag sensor came on) and now, 7 months after purchase, we are having to replace the rear differential, a $5k expense. CarMax has been totally unhelpful and seems to stand behind this as a fair deal. I’ve been buying used cars my entire life, usually cars with 100k-ish miles and I’ve never faced anything like this. Our mechanic said that the oil hasn’t been changed in 15k miles, the fluids clearly weren’t checked and the battery is failing. In addition to all that, CARMAX promised to take care of tagging the car with the DMV as a “benefit” of purchasing with them. The 90 day temp tags expired without a call, text, email… any communication at all. We had to call them and demand a rental to drive for the 3 additional weeks it took for them to get the tags processed. And I have proof of sending the insurance info to them with more than enough time to have gotten it done before the temp tags expired. I honestly think the only reason it got done at all is because we called and harassed them about it. It would have been easier to deal with the DMV and just handle it myself. Next stop for me is the Better Business Bureau. Save yourself a ton of money and time… but a car from a legit dealership. Carmax is a sham. More

The Staff was very attentive and friendly. From the sales to finance department, everything was thorough and complete. From the sales to finance department, everything was thorough and complete. More