CarMax

I did some evaluations of my cars online and Carmax sucks. Prices are worse than I can get at any lot downtown. This company is a scam. sucks. Prices are worse than I can get at any lot downtown. This company is a scam. More

Horrible experience. My daughter reserved a car and paid to have it shipped to Turnersville NJ. After 10 days we checked on the cars status and was advised the vehicle had arrived and was being prepped. A f to have it shipped to Turnersville NJ. After 10 days we checked on the cars status and was advised the vehicle had arrived and was being prepped. A few days later we were told they couldnt locate the car and untimely told it was sold in Florida. The manager refused to speak with me and I was told to contact customer service. Customer service apologized but did nothing to rectify the situation. This was my daughters first car purchase and was a horrible experience. More

Carmax is the worst place you can purchase a vehicle, I’ve always bought my cars cash, to purposely build my credit I purchased a vehicle utilizing Carmax Credit for the first time. I requested autopsy a I’ve always bought my cars cash, to purposely build my credit I purchased a vehicle utilizing Carmax Credit for the first time. I requested autopsy at the dealership level which I was promised to no avail, ultimately, every month I requested autopay through customer service, to no success I also logged on and attempted to connect to autopay on my own and everytime I would receive a system error. Carmax gave a 30 day late being 1 day late, i advised carmax of the problem, i was willing to disclose a impeccable credit history to prove that I take my credit history serious. Carmax refused help, I received condescending phone calls to make light of Carmax error after several complaints and requests for escalating the problem, the same customer service rep refused to escalate the issue! I wouldn’t recommend carmax to my enemy!!! More

After receiving a online price to buy my 2017 Ram 1500 Laramie with 9200 miles for $36400 which the deal lasted until 5/7/2021. I made an appointment to sell my truck but explained that I would only sell Laramie with 9200 miles for $36400 which the deal lasted until 5/7/2021. I made an appointment to sell my truck but explained that I would only sell it for $36,400. I arrived and received a price of $35400. The Garland, TX store is full of salesman that are liars and cheats. They would lie to their Mothers face. Stay away at all cost!!!!!!!!!!!!!!!!!!!!!!!!!! More

I would give them no stars. STAY CLEAR FROM CARMAX, DO NOT EVER CONSIDER USING THEM FOR A VEHICLE PURCHASE ESPECIALLY IN THE LAS VEGAS AND HENDERSON NEVADA STORES THESE PEOPLE ARE THE WORST. They use this NOT EVER CONSIDER USING THEM FOR A VEHICLE PURCHASE ESPECIALLY IN THE LAS VEGAS AND HENDERSON NEVADA STORES THESE PEOPLE ARE THE WORST. They use this software program thats in house, and sit you down at a desk and you have a monitor facing you and they have one facing them, they are trying to pretend they are showing you how the financing part works and try to come across like they are being transparent. NOTICE I SAID TRYING??? Anyways, I have a friend that worked for Carmax a few years back and he was their IT technician and was involved with this program they are now using across all Carmax stores. This program pretends to find you a bank finance company and it acts like its searching for all the major companies in the country. ITS NOT! It also pretends to give you a good finance rate. IT DOESNT! My buddy told me that Carmax uses this fake system so it doesnt have to appear like its the car salesman who can work the numbers and negotiate with you about the price. Using this technique you can never work down a price on a vehicle or try to negotiate a deal because the sales worker will just point to the computer monitor and say thats all they can do and its not him thats making the decision its the computer and the results its giving. My buddy says its all smoke and mirrors and not transparent at all!!! Stay away from these crooks More

Picked up my new car 2 weeks after purchase. Parts missing, unsafe broken blinker wiring harnes,unsafe tires due to bad alignment. Then, still more issues after picking car up from them after "fixing missing, unsafe broken blinker wiring harnes,unsafe tires due to bad alignment. Then, still more issues after picking car up from them after "fixing the issues", oil life somehow at 22% even though I've driven the car 300 miles. They didn't fix the tire issue because the sensors aren't assigned to the correct tires so they only replaced the 2 tires w a visible wear pattern. Didn't bother to look at the others I guess. They let me drive off in an unsafe car 3 times. They didn't even listen about keeping my same plae/plate #s. Today, when I went to talk about solutions. I told them I don't trust them to fox the car correctly or even to take this car to the dealership for work. I told them I would drop off the car n come back for a loaner. I was informed they would not do this. Because they wouldn't physically have the car for a service order. I have never had such an amazingly awful experience in my entire existence. More

I just experienced terrible after-the-sale customer service from CarMax of Savannah, Georgia. I discovered yesterday that when CarMax changed the oil in the 2020 truck I purchased on 4/11/2021, they di service from CarMax of Savannah, Georgia. I discovered yesterday that when CarMax changed the oil in the 2020 truck I purchased on 4/11/2021, they did not replace the oil filler cap. Fortunately, the oil pressure never dropped, and it lost only a quart, but that quart was sprayed all over the underside of the hood and the engine compartment. I called to ask for compensation for a cap (on order from the local Toyota dealer), the quart of oil, and the cost of having the engine compartment cleaned. I got passed along to three people--in the service department--before I found one who could put me on hold and speak to someone else who understood what an oil filler cap was. The person to whom I was speaking told me that "he" (a manager?) said he could compensate me for the oil and cap but not the cleaning. They would clean it if I could bring it in "today." First, "today" does me no good; I won't have a cap until tomorrow, and the oil is being contained with a rag held on with cable ties. Second, I live over an hour away, as do many people who purchase from CarMax, which locates stores only in large metropolitan areas. When I objected to spending at least 2.5 hours having something corrected that was their fault, the person I spoke to, with a degree of indignation to which she clearly was not entitled, said, "Look, he's making it right." To which I replied, "No, he isn't, not when he expects me to use up time I don't have to correct something that's your fault and that could have resulted in a blown engine that left me stranded." Everyone at CarMax should have been falling all over themselves apologizing. Instead, she repeated, with even more indignation, "He's making it right." I started to speak, and she cut me off. I pointed out that she had cut me off, and added, "Here's what I'm going to do. I'm going to write the worst review I can on every social media platform I have access to and tell all of my friends never to buy a car from CarMax." She hung up on me. And I'm keeping my promise. More

I tried to get a car transferred from Charlotte, NC and even paid for it and waited 2 weeks and several hours cumulative on hold only to find out that the car was sold and I was not given a refund. The nex even paid for it and waited 2 weeks and several hours cumulative on hold only to find out that the car was sold and I was not given a refund. The next car I found was in Columbia, SC and had no transfer fee, I was in constant contact and communication with the sales department only to find out that that they sold this car as well. As a single Mom and a healthcare worker I have spent countless hours on hold trying to contact them about a 3rd vehicle and they tried to charge me a $200 transfer fee despite THEIR incompetence. These people are rude and heartless and to be honest I would love to see them go out of business. More

I purchased a 2015 Honda Civic, CarMax of Newport News, VA had the check in hand and sold the car while I was in the hospital. Then, tried to charge me more for the same vehicle and a shipping fee. They VA had the check in hand and sold the car while I was in the hospital. Then, tried to charge me more for the same vehicle and a shipping fee. They did not apologize or try to rectify their own mistake. Buyer beware!! More