CarMax
Fairfield, CA
53 Reviews of CarMax
I went in casually just looking, not thinking of buying a car. I met salesman Jonathan (great guy btw!) He was truly an amazing help to both my fiancée and I. I didn’t even think I my credit could handle a c car. I met salesman Jonathan (great guy btw!) He was truly an amazing help to both my fiancée and I. I didn’t even think I my credit could handle a car loan without a co-signer, Definitely walked out of there without needing a co-signer and a beautiful car. When looking for cars, I told Jonathan all my needs in my potential car and he made sure to show me a car that met and surpassed all of my needs and expectations. The process and paperwork after was simple and quick. Great experience. Thank you to the CarMax team, still very happy and satisfied with my vehicle exactly 2 weeks later. More
Unorganized, no sense of urgency or situational awareness. Lack of communication between staff members which makes it a frustrating experience awareness. Lack of communication between staff members which makes it a frustrating experience More
The wife and I were looking for a used 4-door sedan, and we decided to come here. We made 3 visits before purchasing. The place was well laid out and lots of cars to choose from. Fairly easy to find one wit we decided to come here. We made 3 visits before purchasing. The place was well laid out and lots of cars to choose from. Fairly easy to find one with a manual. We settled on a 2014 Honda Civic 4 door. Every thing else went very well. I made the purchase with a personal check. Old school. DMV paperwork went well and it was out the door. Altogether it took about an hour. More
They were very helpful and understanding, they didn’t rush me and met my needs to what I wanted and needed as a customer I recommended them to everyone that needs a car rush me and met my needs to what I wanted and needed as a customer I recommended them to everyone that needs a car More
Carmax has quality used cars at an affordable price that you can afford. They go above and beyond to get you into a veichle that you are happy with. Carmax cares about thier customers. you can afford. They go above and beyond to get you into a veichle that you are happy with. Carmax cares about thier customers. More
I purchased a truck at this dealership, but it took 2 visits. I intended to buy the truck by transferring money using a debit card, but realized when I arrived that the amount would be over my daily limi visits. I intended to buy the truck by transferring money using a debit card, but realized when I arrived that the amount would be over my daily limit. The Carmax employee who worked with me, John, attempted to set up a line of credit for me so I could drive the truck home, and then return with a certified check a week later to pay off the debt and be finished. It took more than 2 hours for this line of credit to be denied, and I left feeling like my time had been totally wasted. A week later, I returned with a certified check and purchased the truck, and since it was an Express Pickup it went very smooth and easy. So the second visit was great, but the first one was so bad it convinced my girlfriend to look elsewhere for a car. More

