CarMax

Trinity was amazing overall, customer service was great from everybody.\nIt was a wonderful visit from everybody.\nIt was a wonderful visit More

My experience was very smooth and easy. My sales person was great. My 4th vehicle purchased here. My sales person was great. My 4th vehicle purchased here. More

Hammond the sales guy that helped my daughter and me was exceptional. We looked at a number cars and decided on a Ford Escape that she could take to college. Hammond helped with financing and took us throug exceptional. We looked at a number cars and decided on a Ford Escape that she could take to college. Hammond helped with financing and took us through the Carfax review of the car. Having taken it home, the engine light came on, there were supposedly new tires which is not true. I'm having the car evalauated by Ford to validate the Carfax inspection they provided. The car may well be returned within the window Carfax provided. More

My sales woman, Trinity was great. Made the process easy and fun. You should give her a raise Made the process easy and fun. You should give her a raise More

Overall it was a good experience. The staff was helpful throughout the entire process. More than anything our salesman Hamdy was amazing. He was patient and answered all of our quest The staff was helpful throughout the entire process. More than anything our salesman Hamdy was amazing. He was patient and answered all of our questions. The only thing I would advise against is trading in a vehicle. They definitely give less than other dealerships would. More

My experience at CarMax in Fairfield ca was great! The associate was very nice and knowledgeable. I had all my documents ready. I walked in and drove my new car within 2 hours. Best experience! I love The associate was very nice and knowledgeable. I had all my documents ready. I walked in and drove my new car within 2 hours. Best experience! I love my car my new Mazda Cx 5 More

Clean establishment with courtesy staff. CarMax Fairfield is s dealership with good an inventory of vehicles. CarMax Fairfield is s dealership with good an inventory of vehicles. More

Carmax service team are very attentive and entertained our questions. We were given explanation and appointment reminders were sent. our questions. We were given explanation and appointment reminders were sent. More

I purchased MBZ GLA for my wife, I am in the automotive industry and asked if the dealer would accept offer which was an offset $500.00. The saleswomen scoffed at me took my info and tossed it. I had found industry and asked if the dealer would accept offer which was an offset $500.00. The saleswomen scoffed at me took my info and tossed it. I had found the same vehicle even cheaper but farther down south and we live in NorCal. I recieved a message telling me the would not entertain nor review my offer. The price stood. I came to the store following day no questions asked and purchased the vehicle out right in full without even a roadtest. That being said is where I would fault the store core value. I personally would have accepted the offer and written off the $500. Reason being is you now have a vehicle off your lot paid in full but a 1 time customer and sale. This is the problem with a store such as CarMax, if they had accepted my offer and absorbed the $500 they would have a lifetime customer as well as family and friends and additional purchases. As for now I just purchase another vehicle from Ford store down the street even though CarMax had same vehicle in inventory. I'm sure they could have had absorbed through promotion, used cars recon could have absorbed, Sales could have absorbed, slush fund could have absorbed but unfortunately they were not willing to entertain absorbing $500 and or meeting halfway. Anyhow I own the vehicle and sadly will be the 1st and only time doing business with CarMax. More

M wife and I had a great experience dealing with this dealership. Unfortunately, I cannot remember the name of the person who helped us. dealership. Unfortunately, I cannot remember the name of the person who helped us. More