Found a car on carmax and wanted to reserve and transfer to the East Haven, CT store. Had to call many times to actually reach someone on East Haven. Messages were never returned. Finally got through to a salesman and paid for the transfer from VA to CT. Was told 3-5 days. Long story short, many unreturned calls and texts [some were randomly answered with no follow up] and car is still not there two weeks later. Finally get a call that there car was there and that I could come and look at it two days later, after 5:00. The last guy to call [Fourth salesman] was very nice and tried to be responsive. Given the passage of time and total crap follow through beforehand, I gave up an bought another car elsewhere....I have no idea how they get good reviews or how they stay in business.