CarMax

Bought a Honda CRV and noticed a burning smell from the back tire. Took to my mechanic within a week of purchase to inspect the car and was told the caliber was stuck and needed to be replaced immediately back tire. Took to my mechanic within a week of purchase to inspect the car and was told the caliber was stuck and needed to be replaced immediately because it was a safety issue and could cause a fire. I had my mechanic fix it. CarMax refused to reimburse me because I was supposed to bring to them to fix it. This doesn’t seem like good customer service. Given that they sold me a vehicle that was in need of an immediate safety repair I think some compensation was only fair. More

did not buy vehicle. pricing wasn’t negotiable due to market conditions. Unfortunately, the vehicles are being over priced. pricing wasn’t negotiable due to market conditions. Unfortunately, the vehicles are being over priced. More

This place shouldn’t get a single star, frankly. We purchased a vehicle from CarMax. Within less than 10,000 miles and five months of driving it, we've had to change the transmission fluid (it had not purchased a vehicle from CarMax. Within less than 10,000 miles and five months of driving it, we've had to change the transmission fluid (it had not been changed, apparently, before they sold the vehicle to us - it should have been changed whether it was considered "due" or not) (a 500 dollar service), we have encountered a problem with a coolant fan (a 950 dollar repair), and the transmission has a malfunction: it jolts going from first to second gear (this has not yet been checked as we are in the middle of addressing the first two issues). We told Carmax we didn’t want to keep this vehicle. It is completely unreasonable for a vehicle to have this many issues five months / less than 10,000 miles into the purchase. We have no idea what any of the potential transmission troubles will cost to repair. CarMax has offered to cover ONE week of car rental while the car is repaired. This is completely unacceptable and is a complete insult. This is what the sales representative offered after speaking to management and what corporate customer relations has offered to help with so far. This resolution is not commensurate with the scale of problems and costs associated with these events. Carmax does not provide honest customer service and sales, period. Beware of responses from the merchant to bad reviews here: they’re purely cosmetic… a complaint to the Better Business Bureau we sent has gone unanswered for one month. More

I paid $1400 to have a car that was sold to someone else. They kept my money and if I never called they would have never returned it. It took 16 days and AFTER I called they realized their mistake. The r They kept my money and if I never called they would have never returned it. It took 16 days and AFTER I called they realized their mistake. The rep at East Haven literally told me to go kick rocks. Customer relations said the same thing. Now car prices have gone up on average and I have to spend more money to get the same car 16 days later. More

Good luck getting any communication Found a car on carmax and wanted to reserve and transfer to the East Haven, CT store. Had to call many times to actually reach someone on East Haven. Found a car on carmax and wanted to reserve and transfer to the East Haven, CT store. Had to call many times to actually reach someone on East Haven. Messages were never returned. Finally got through to a salesman and paid for the transfer from VA to CT. Was told 3-5 days. Long story short, many unreturned calls and texts [some were randomly answered with no follow up] and car is still not there two weeks later. Finally get a call that there car was there and that I could come and look at it two days later, after 5:00. The last guy to call [Fourth salesman] was very nice and tried to be responsive. Given the passage of time and total crap follow through beforehand, I gave up an bought another car elsewhere....I have no idea how they get good reviews or how they stay in business. More

Very sad I had an appointment called 2 hours ahead to let them know I would be at least a half an hour late. So I arrived went to the desk to check in and told I had an appointment called 2 hours ahead to let them know I would be at least a half an hour late. So I arrived went to the desk to check in and told them my name and that I had called to say I was going to be late no problem. They told me to have a seat and someone would be with me waited 10 minutes nobody came over. Then waited a few more minutes a salesman came over and asked if we needed help said yes he said I will get someone to take care of you. 15 more minutes pass still nobody a bunch of sale people standing together doing nothing and as I decided to leave a salesman named Mike came over and asked if we were being help told him no we been here for over a half an hour so he said he would help us out. He went explained the process and the car was appraised the price was not what we were looking for. I thanked him and we left but the rest of the staff at carmax very rude I will never go there again. There motto is the way car buying should be they should change that to the same old Stuff all the other dealers are doing also just in a bigger place that should be the motto. Thanks to Mike the only good worker there we would have walked out the other sales people were more concerned about not working. More

Dynamite Service and friendly professionlism. The young women that worked with us on selling our vehicle was very professional and friendly.She made the experience comfortable . She had a wonderfu The young women that worked with us on selling our vehicle was very professional and friendly.She made the experience comfortable . She had a wonderful personality and was very accurate on the paperwork selling a vehicle. My wife and I walked away applauding her personality. I would definitely sell a car to CarMax again and mention the experience to our friends. More

Was offered $2500 for my trade-in, which was well below Blue Book and market value. Another dealership offered me over $5000, so I went with them instead. Carmax cars are over-priced and their trade-in a Blue Book and market value. Another dealership offered me over $5000, so I went with them instead. Carmax cars are over-priced and their trade-in appraisals are way too low. More

Our experience at Carmax was great. Bob was so helpful and patient with the deciding process of purchasing my Hyundai Tuscon. He was extremly informative ans honest in recommending th4e vehicles we test d and patient with the deciding process of purchasing my Hyundai Tuscon. He was extremly informative ans honest in recommending th4e vehicles we test drove. The whole process was amazing we were done in no time and the explanation of all the paperwork was so clear and easy to understand. I would definitely recommend this carmax t0o everyone. My daughter and son-in-law already have 2 cars from you and we are all very pleased with our purchases. Kudos to Bob (Ehab) Yostos and Carmax of East Haven. More

We bought a SUV from Carmax and have had nothing but trouble with the vehicle. Without exaggerating this vehicle has been in the shop for one reason or another just about every three or four months. Th trouble with the vehicle. Without exaggerating this vehicle has been in the shop for one reason or another just about every three or four months. Their response is sorry you bought a used car ( the Carmax way). We have had to bring the vehicle back several times for the same reason and never received a loaner vehicle. We have also called and spoke to corporate 1-800 in Virginia (?) and may have been talking to the receptionist at the front desk as we have got no where. This family would not recommend buying any vehicle from Carmax ever. Learn from our mistake and take your car buying somewhere else. More